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ResyOS description
ResyOS is a comprehensive restaurant management platform designed for full-service restaurants. It offers tools for reservations, waitlist management, table management, event ticketing, customer relationship management (CRM), and point of sale (POS) integration. ResyOS aims to improve profitability for restaurants and boasts a low no-show rate. It is used by over 4,000 restaurants.
Who is ResyOS best for
ResyOS is a restaurant management platform ideal for small to mid-sized full-service restaurants. It offers reservation management, table management, CRM, and POS integrations. Some users love the wide restaurant selection and easy-to-use interface, while others have reported technical issues and billing errors. If you prioritize reservations and customer engagement, ResyOS might be a good fit, but consider exploring alternatives due to reported reliability issues.
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Best for small to mid-sized full-service restaurants.
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Ideal for restaurants seeking a unified platform.
ResyOS features
| Supported ResyOS offers flexible reservation management to optimize seating and accommodate dining preferences. |
| Supported ResyOS provides tools to manage various events, from private parties to special promotions. |
| Supported ResyOS offers advanced analytics to help restaurants make data-driven decisions and optimize performance. |
| Supported ResyOS integrates with existing POS systems for seamless data flow and operational efficiency. |
| Supported ResyOS provides guest intelligence tools to personalize service and enhance customer experiences. |
| Supported ResyOS allows restaurants to manage reservations, waitlists, and table assignments effectively. |
| Supported ResyOS provides CRM and marketing tools to build customer loyalty through personalized communication. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
ResyOS reviews
We've summarised 47 ResyOS reviews (ResyOS TrustPilot reviews and ResyOS G2 reviews) and summarised the main points below.
- Wide selection of restaurants and personalized recommendations.
- Easy to use interface for browsing and booking reservations.
- Convenient reservation management features like modification and cancellation.
- Difficult to log in and get reservations confirmed.
- Many users report experiencing technical issues like the app crashing and reservations not going through.
- No booking confirmation or reminders.
- Cancellation policy and no-show fees are not clear.
- Some users report experiencing billing errors and unauthorized charges.
ResyOS pricing
The commentary is based on 7 reviews from ResyOS TrustPilot reviews.
ResyOS's pricing practices have drawn considerable criticism. Users report unexpected cancellation fees, unauthorized charges, and difficulties obtaining refunds. Some reviewers advise against linking credit cards to the app due to these issues.
Users sentiment
ResyOS alternatives
OtterBetter for enterprise restaurants. Focuses on consolidating online orders, managing sales, and marketing. Easier to implement. Has online ordering and mobile app support.Read more
MarginEdgeBetter for medium-sized businesses in the hospitality industry. Provides real-time food and labor cost insights. A ResyOS competitor focused on financial management.Read more
OpenTableBetter for enterprise companies. Has broader industry applicability. More user-friendly and reliable. Growing faster. Has online ordering and mobile app support.Read more
SupyBetter for multi-location restaurants. Focuses on inventory management, cost control, and profit maximization. More suitable for medium-sized businesses. Has positive pricing sentiment and offers transparent pricing plans. Higher rated and is growing faster. Users love the easy-to-use interface, seamless integrations, and excellent customer support.Read more
POS & POSBetter for small to mid-sized businesses in retail, hospitality, and other industries. Easier to use and implement. A ResyOS competitor and alternative.Read more
Square Point of SaleBetter fit for retail businesses. Easier to use and implement with better customer service. Has significantly more positive ratings and is growing faster.Read more
ResyOS FAQ
What is ResyOS and what does ResyOS do?
ResyOS is a restaurant management platform for full-service restaurants. It provides tools for reservations, table management, CRM, and POS integrations. ResyOS helps restaurants improve profitability and reduce no-shows.
How does ResyOS integrate with other tools?
ResyOS integrates with point-of-sale (POS) systems, enabling streamlined operations and data flow between platforms. It also offers customer relationship management (CRM) capabilities to enhance customer engagement and loyalty. More details on specific integrations are limited.
What the main competitors of ResyOS?
ResyOS competitors include OpenTable, a popular platform used by many restaurants globally, Otter, known for its comprehensive business management tools, and MarginEdge, which focuses on cost control and profitability. Other alternatives include Supy and various POS systems.
Is ResyOS legit?
ResyOS's legitimacy is questionable due to negative user reviews on Trustpilot and Glassdoor regarding technical issues, billing errors, and poor customer service. While it offers convenient features, its reliability and performance are concerns. Consider exploring alternative restaurant management platforms for a potentially safer experience.
How much does ResyOS cost?
ResyOS pricing is not publicly available. Contact Resy directly to obtain specific pricing details and determine if the product is worth the investment for your restaurant.
Is ResyOS customer service good?
ResyOS's customer service receives negative feedback. Users report difficulties logging in, getting reservations confirmed, and resolving billing errors. Many also mention unhelpful support and a lack of clear communication regarding cancellations and no-show fees.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.