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Otter description
Otter is a restaurant management system designed to simplify operations and boost revenue. It combines online orders from various delivery services, manages in-house sales, and provides tools for tracking sales, analyzing performance, and even marketing. Otter aims to be a comprehensive platform for restaurants to manage their entire business, from taking orders to understanding customer trends.
Who is Otter best for
The ideal customer for Otter is a restaurant owner or manager looking to streamline their operations and boost revenue. They value having all their online orders, sales data, and customer insights in one central platform.
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Otter is best suited for small to medium-sized restaurants.
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While Otter caters to a variety of restaurants, it shines for businesses with a high volume of online orders.
Otter features
| Supported Otter enables customers to place orders directly through a website or app, as evidenced by its online ordering features and integrations. Otter offers a commission-free online ordering system integrated with POS systems, supports various payment methods, and syncs orders across online and offline channels. |
| Supported Otter supports sales reporting with revenue, product, employee, and location breakdowns. |
| Supported Otter aggregates orders from various services like Doordash and Uber Eats. |
| Supported Otter provides menu management with real time updates. |
| Supported Otter supports creating and managing virtual brands. |
Otter pricing
See the Otter pricing page.
Lite
Streamline delivery orders and manage your operations with ease. Includes: Order Manager, Menus, Basic Analytics, Live Monitoring, 24/7 customer support, Onboarding + menu setup.
Standard
Scale with new ordering channels, automated marketing, and performance and payout insights. Includes: Otter Lite features, Advanced Analytics, Handoffs, Marketing, Financials, Couriers, 3rd party virtual brand.
Otter alternatives
Gong
Better for enterprise companies in various industries. More suitable for improving sales team performance. It is growing faster than Otter. However, users say that it can be expensive.
Modjo
Better for sales teams. More Europe-focused. Not suitable for enterprise companies. Is growing faster and has more momentum.
Fireflies.ai
Better fit for Finance, Education, and Marketing. It has a faster website traffic growth and is growing faster than Otter.
ResyOS
Not suitable for large businesses. More expensive with negative sentiment around value for the price.
Waiterio
Better value for smaller businesses but lacks some features like virtual brand management and third-party delivery aggregator integration. More focused on e-commerce, retail, and education sectors.
MarginEdge
Better for medium-sized businesses and the Hospitality & Tourism industry. It's a better Otter alternative for those focused on real-time cost analysis and accounting system integration. MarginEdge is growing faster and has more momentum. Users praise its customer support and financial insights.
Otter FAQ
What is Otter and what does Otter do?
Otter is a restaurant management software that streamlines operations by consolidating online orders from various delivery services like Doordash and Uber Eats. It offers a commission-free online ordering system, menu management, sales reporting, and virtual brand management, making it a comprehensive platform for restaurants to manage their business and boost revenue.
How does Otter integrate with other tools?
Otter integrates with various third-party delivery services like Doordash and Uber Eats, as well as POS systems. This allows restaurants to streamline online ordering, manage sales, and update menus across all platforms.
What the main competitors of Otter?
The main competitors of Otter are restaurant management platforms such as Toast, Revel Systems, Square for Restaurants, and Lightspeed Restaurant. These alternatives offer similar features like POS integration, online ordering, and reporting tools.
Is Otter legit?
Otter is considered a legitimate platform by many users for its ability to streamline online orders and manage restaurant operations. However, concerns about customer service and occasional technical issues, particularly with the kitchen display system, are common.
How much does Otter cost?
Otter POS software has two pricing plans: Lite for $99 per month and Standard for $149 per month. The Lite plan is a good option for restaurants starting with delivery, while the Standard plan is a better option for businesses looking to scale.
Is Otter customer service good?
Otter receives mixed reviews for its customer service. Some users appreciate the platform's features but note that customer service needs improvement. Others express frustration with slow response times and difficulties resolving issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.