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UpKeep description
UpKeep is a popular Computerized Maintenance Management System (CMMS) designed to streamline maintenance operations for businesses of all sizes. It allows you to manage work orders, track inventory, schedule preventative maintenance, and analyze performance data all within one easy-to-use platform. Its mobile-first design is accessible to your entire team, no matter where they are, helping improve communication and efficiency. UpKeep aims to eliminate manual processes and empower your team with the tools they need to make data-driven decisions about your assets.
Who is UpKeep best for
UpKeep is a user-friendly CMMS designed to streamline maintenance operations. It offers a mobile-first platform, enabling teams to manage work orders, track inventory, and schedule preventative maintenance from anywhere. Users praise its intuitive interface and excellent customer support. However, some have noted recurring bugs and limited customization.
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Best fit for small, mid-sized, and enterprise businesses seeking a user-friendly CMMS.
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Ideal for manufacturing, consumer goods, healthcare, education, hospitality, media, software, legal, non-profit, government, energy, marketing, professional services, and automotive industries.
UpKeep features
| Supported Custom fields can be added to assets for tracking specific information. |
| Supported UpKeep allows creating and managing work orders, including templates and categories. |
| Supported UpKeep offers comprehensive reporting, likely including work orders, downtime, and costs. |
| Supported UpKeep offers a mobile app for iOS and Android with features like work order management and asset scanning. |
| Supported UpKeep supports tracking spare parts quantity and location. |
| Supported UpKeep allows tracking maintenance history of assets, including time spent and associated costs. |
| Supported UpKeep supports scheduling preventive and reactive maintenance tasks using work orders. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
UpKeep reviews
We've summarised 944 UpKeep reviews (UpKeep G2 reviews) and summarised the main points below.
- User-friendly interface and intuitive design for easy work order creation.
- Mobile app accessibility allows for on-the-go updates and requests.
- Excellent customer support, readily available through chat and other channels.
- Centralized platform for managing work orders, assets, and inventory.
- Comprehensive reporting features provide valuable insights into maintenance activities.
- Recurring bugs and glitches disrupt workflows, requiring frequent restarts.
- Limited customization options for reports and dashboards.
- Mobile app functionality lags behind the web version, with inconsistencies and missing features.
- Preventative Maintenance (PM) scheduling is cumbersome, with recurring work orders cluttering the list.
- Difficulty managing multiple locations and assets, with limited filtering and sorting options.
UpKeep pricing
The commentary is based on 49 reviews from UpKeep G2 reviews.
UpKeep's pricing is generally considered fair for its features, especially by smaller businesses. Some users find the per-user pricing structure expensive when adding multiple team members, while others appreciate the flexible plans and available discounts. Several users noted that the value provided outweighs the cost.
Users sentiment
See the UpKeep pricing page.
UpKeep alternatives
LimbleBetter suited for larger enterprises. Has more momentum currently. A popular UpKeep alternative and competitor.Read more
MaintainXBetter for retail, construction, transportation, and agriculture. Has more momentum based on employee growth. A strong UpKeep alternative for managing maintenance and operations with a mobile-first approach.Read more
Lena MaintBetter suited to larger enterprises. UpKeep has more momentum and wider industry applicability. It also offers more extensive features like time tracking, parts inventory, and recurring work orders.Read more
FleetioMore focused on fleet management with features like fuel consumption tracking and driver management. Caters to businesses of all sizes, especially those in transportation, construction, and government.Read more
IFS UltimoBetter fit for mid-sized companies. Known for ease of use and quick implementation. Highly customizable. Strong customer support. Mobile app has limited functionality. Positive pricing sentiment.Read more
SAP S/4HANA CloudBetter for finance, retail, real estate & construction, transport & logistics, agriculture, and automotive industries. More suitable for enterprise resource planning with real-time analytics, CRM, and broader integrations. Note that it has a steeper learning curve and higher cost.Read more
UpKeep FAQ
What is UpKeep and what does UpKeep do?
UpKeep is a user-friendly CMMS platform streamlining maintenance operations for businesses of all sizes. It centralizes work orders, asset management, inventory tracking, and preventative maintenance scheduling, accessible via web and mobile app. UpKeep helps improve team communication, optimize maintenance activities, and enhance data-driven decision-making.
How does UpKeep integrate with other tools?
UpKeep integrates with applications like Slack, Microsoft Teams, and Zapier. It also connects with popular accounting software and ERP systems. This connectivity allows for seamless data flow and enhanced collaboration across different platforms.
What the main competitors of UpKeep?
UpKeep's main competitors include MaintainX, Lena Maint, Fleetio, Limble, and PEMAC Assets. These CMMS platforms offer similar features like work order management, preventive maintenance scheduling, and inventory control. Procore, while a construction management platform, also overlaps with UpKeep in asset and maintenance management functionalities.
Is UpKeep legit?
Yes, UpKeep is a legitimate CMMS platform known for its user-friendly interface and mobile accessibility. It's a safe and popular choice for businesses seeking to streamline maintenance operations and improve team communication.
How much does UpKeep cost?
UpKeep pricing is not publicly available. Contact UpKeep directly for pricing details specific to your needs and to determine if UpKeep is worth the investment for your business.
Is UpKeep customer service good?
UpKeep's customer service receives positive feedback, with users praising the quick and helpful responses via various channels. The support team is readily available and proactive in resolving issues and addressing user concerns.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.