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Tripleseat description
Tripleseat is a software platform designed to manage events for restaurants, hotels, and unique venues. It aims to simplify event planning, booking, and execution. Features include tools for managing guest communication, bookings, payments, seating arrangements, and reporting. Tripleseat is designed to help businesses increase revenue, streamline operations, and improve customer satisfaction by providing a centralized system for all event-related needs.
Who is Tripleseat best for
Tripleseat helps restaurants, hotels, and unique venues streamline event planning and execution. Users praise its user-friendly interface, integrations, and excellent customer support. However, some users mention limitations in POS and OpenTable integrations. Tripleseat simplifies bookings, payments, and client communication, boosting efficiency and organization.
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Best for small to medium-sized businesses in the hospitality industry.
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Ideal for restaurants, hotels, and unique venues.
Tripleseat features
| Supported Tripleseat offers online booking through customizable lead forms and TripleseatDirect. |
| Supported Tripleseat supports credit card payments via integrations with various processors. |
| Supported Tripleseat offers lead capture forms and CRM to manage leads effectively. |
| Supported Tripleseat offers calendar and scheduling functionalities for managing events and bookings. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Tripleseat reviews
We've summarised 798 Tripleseat reviews (Tripleseat Software Advice reviews, Tripleseat GetApp reviews, Tripleseat TrustPilot reviews, Tripleseat Capterra reviews and Tripleseat G2 reviews) and summarised the main points below.
- Excellent customer support and readily available resources like Tripleseat University
- User-friendly interface for managing events, creating documents, and communicating with clients
- Seamless integration with various platforms like OpenTable and Sevenrooms
- Regular platform improvements and updates based on user feedback
- Centralized system enhancing efficiency and organization for event planning
- Limited two-way integration with platforms like OpenTable and Sevenrooms
- Lack of robust POS integration, impacting real-time reporting
- QR code payment feature needs further development for practical use in restaurants
- Limited customization options for reporting and certain event details
- Email deliverability issues with messages sometimes going to spam
Tripleseat alternatives
EventcomboBetter for a wider range of industries and event types. Has more momentum and higher ratings. More customizable, but has a steeper learning curve. Tripleseat alternative; Tripleseat competitor.Read more
Perfect VenueBetter rated by users. Has publicly available pricing information. Growing faster. Provides more robust automation features including AI replies and email templates.Read more
Purplepass TicketingBetter for smaller companies and has faster website and employee growth. More affordable pricing model with no monthly fees. A Tripleseat competitor focused on ticketing and event management for various events.Read more
Constant ContactBetter for marketing across various channels, not just events. A good Tripleseat alternative for small businesses focused on broader marketing efforts. Wider industry applicability. Has more website traffic momentum.Read more
AudienceView ProfessionalBetter for small businesses and venues. Grows faster than Tripleseat. More focused on ticketing, marketing, fundraising, and CRM for arts and cultural organizations. A Tripleseat competitor and alternative.Read more
Tripleseat FAQ
What is Tripleseat and what does Tripleseat do?
Tripleseat is an event management software for restaurants, hotels, and unique venues. It streamlines event planning, bookings, and execution with features like online booking, CRM, and payment processing. Tripleseat helps venues increase revenue and improve customer satisfaction through a centralized event management system.
How does Tripleseat integrate with other tools?
Tripleseat integrates with various platforms, including OpenTable and Sevenrooms, for online booking and payment processing. It also connects with several credit card processors. However, some users report limitations with the depth of these integrations.
What the main competitors of Tripleseat?
Top Tripleseat competitors include Eventcombo, Perfect Venue, and Infor Sales & Catering. These alternatives offer similar event management features for venues and restaurants, focusing on streamlining bookings, operations, and client communication. Other options like Purplepass and Constant Contact offer more generalized ticketing and marketing solutions.
Is Tripleseat legit?
Tripleseat is a legitimate event management software. User reviews highlight its user-friendly interface and excellent customer support. While some users mention limitations with integrations, Tripleseat is generally considered safe and reliable for managing events.
How much does Tripleseat cost?
Tripleseat doesn't publicly disclose its pricing. Contact their sales team for a custom quote based on your specific business needs and to determine if Tripleseat is worth the investment for your event management requirements.
Is Tripleseat customer service good?
Tripleseat's customer service is highly praised. Users highlight the responsiveness and helpfulness of the support team, along with readily available resources like Tripleseat University. Some users mention occasional glitches, but appreciate the quick support in resolving them.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.