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Trillian description
Trillian is a secure instant messaging platform for businesses, healthcare organizations, and individuals. It offers features like group chat, file sharing, and status updates. Trillian prioritizes security and compliance, offering HIPAA-compliant messaging for healthcare businesses. It has desktop and mobile apps for various operating systems, ensuring accessibility for all users.
Who is Trillian best for
Trillian is a secure and versatile instant messaging platform suitable for businesses of all sizes, especially those in regulated industries like healthcare. Users appreciate its cross-platform availability, easy-to-use interface, and features like group messaging and file sharing. However, some have noted issues with the mobile app's performance and limited emoji options. Trillian offers a free version and tiered paid plans to accommodate various needs.
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Best for small, medium, and large businesses.
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Ideal for industries like healthcare, finance, e-commerce, and more.
Trillian features
| Supported Trillian supports one-on-one messaging. |
| Supported Trillian supports Windows, Mac, Android, Linux, and iOS. |
| Supported Trillian is HIPAA compliant and suitable for healthcare communication. |
| Supported Trillian supports persistent group chats for both personal and business use. |
| Supported Trillian supports group chats and blast messaging for sending messages to multiple recipients. |
| Supported Trillian supports secure file sharing with encryption and access controls. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Reliability and Performance
Trillian reviews
We've summarised 113 Trillian reviews (Trillian G2 reviews) and summarised the main points below.
- Available on multiple platforms (Windows, macOS, Linux, iOS, and Android) with seamless syncing.
- Personalized themes and chat backgrounds for customization.
- Easy-to-use interface for both business and individual users.
- Provides a centralized solution for managing multiple messaging accounts.
- Offers free messaging services alongside pro memberships.
- Private chats and channel creation options for team collaboration.
- Easy contact addition process.
- Real-time message notifications without being intrusive.
- Useful "buzz" feature for urgent messages.
- Responsive customer support.
- Mobile app can be laggy, slow to load messages, and difficult to post messages.
- Difficult to delete messages within the mobile app.
- Recent price hike is a significant concern for some users.
- Photos are sent and received one at a time, not in groups.
- Limited emoji options, users desire more emojis for expression.
- Lack of a built-in video or regular call feature.
- The "add me as a friend" feature can be cumbersome, especially for new team members.
- No clear notification on the Microsoft desktop app when someone adds you as a friend.
- Colored emojis require manual typing and are unavailable for status messages.
- Difficulty downloading message archives.
Trillian pricing
The commentary is based on 7 reviews from Trillian G2 reviews.
Trillian offers both free and paid ("Pro") versions. While some users consider the Pro version pricey compared to competitors, others find it inexpensive, especially for HIPAA-compliant messaging. Many appreciate the free version's features despite some limitations.
Users sentiment
See the Trillian pricing page.
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Trillian has a free plan.
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Trillian has a free trial.
Individual Free
Free Windows, Mac, and Linux desktop clients. Free iOS and Android mobile clients. Optionally chat right in the web browser. Send messages, images, and files. 1:1 audio calls. Chat with friends individually or in groups. Send fun emojis and share screen captures. Extend with third-party services like Olark and Jabber.
Individual Pro
All of the features from Individual Free. Access chat history from any device. Nag-free messaging experience. Themes and accent colors. Know when your messages have been read. Send blast messages to multiple recipients. Increased device and storage limits.
Business
All of the features from Individual Pro. Centralized user administration. Control over employee contact lists. 1:1 video calls. Screen sharing. Public, browseable group chats. Deploy user policies to lock down client features. RESTful API and chat bot support.
Enterprise
All of the features from Business. Optional on-premises Trillian Server deployment. Enables HIPAA compliance. Advanced user device security policies and 2FA. Compliance exports with Global Relay support. Customizable data retention periods. Audit logging API for SIEM integration.
Trillian alternatives
Office ChatBetter for small to medium businesses. More focused on internal communication. Lacks some features like status updates and multi-platform support. Performance reliability is a concern for some users. Office Chat is growing faster.Read more
Rocket.ChatBetter for larger enterprises and those needing cross-organizational communication. Offers omnichannel customer communication features. Has more momentum currently. Users appreciate the customization and integrations but dislike the mobile app and inconsistent notifications.Read more
Webex MeetingsBetter for video conferencing and large meetings. More suitable for hybrid work. Less focus on secure messaging and compliance needs. A Trillian alternative, Webex Meetings competitor.Read more
Google MeetBetter for video conferencing and integrates with Google Workspace. More suitable for larger organizations. Simpler to use, though occasional quality issues are reported. Pricing generally perceived as positive. A strong Google Meet alternative for basic messaging.Read more
Google WorkspaceBetter for file sharing and real-time collaboration. A broader solution than a secure instant messaging platform for businesses needing integrated productivity tools. More user-friendly, reliable, and scalable. Suitable for a wider range of industries as a Google Workspace Trillian alternative.Read more
TeamwireBetter for companies with many mobile workers. Has video calls and strong data privacy features. Growing faster than Trillian.Read more
Trillian FAQ
What is Trillian and what does Trillian do?
Trillian is a secure instant messaging platform suitable for businesses, healthcare, and individuals. It offers group chat, file sharing, and HIPAA-compliant messaging. Available on desktop and mobile, Trillian centralizes communication, but some users find the mobile app performance and recent price increase problematic.
How does Trillian integrate with other tools?
Trillian integrates with various platforms like Windows, macOS, Linux, iOS, and Android, ensuring seamless cross-platform messaging. It supports secure file sharing and offers HIPAA-compliant messaging for healthcare businesses. While it lacks built-in video calls, its focus is on secure and reliable instant messaging.
What the main competitors of Trillian?
Trillian competes with other secure messaging platforms like Rocket.Chat, Office Chat, and Teamwire. It also faces competition from broader communication and collaboration tools like Microsoft Teams and Swit. For video conferencing, Whereby is an alternative.
Is Trillian legit?
Trillian is a legitimate and secure messaging platform. User reviews highlight its cross-platform availability and ease of use. While some users mention mobile app performance issues and pricing concerns, Trillian is generally considered a safe and reliable option for business communication.
How much does Trillian cost?
Trillian offers a free plan alongside paid options. Individual Pro is $3.33/month, Business is $3.99/user/month (minimum 5 users), and Enterprise is $7.99/user/month (minimum 5 users). Trillian SMS and Premium Support are available as paid add-ons. A free trial is also available.
Is Trillian customer service good?
Trillian's customer service receives positive feedback. Users highlight the team's responsiveness and helpfulness, especially in resolving technical issues and account management. While some users experienced a learning curve, the overall sentiment towards support is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.