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Teladoc description
Teladoc is a popular telemedicine platform connecting patients with healthcare professionals remotely through video calls and messaging. It offers a range of services, from general medical consultations to mental health support and chronic condition management. Teladoc partners with hospitals and businesses to make healthcare more accessible and convenient for employees and patients.
Who is Teladoc best for
Teladoc is a telemedicine platform offering remote consultations, mental health support, and chronic condition management via video and messaging. Users praise the platform's ease of use and speed, but some have reported issues with misleading advertising regarding prescriptions and strict refund policies. It's best suited for larger organizations seeking to provide accessible healthcare options for their employees.
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Best for medium to large businesses (100+ employees).
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Ideal for healthcare providers, hospitals, and businesses offering telehealth benefits.
Teladoc features
| Supported Teladoc offers telehealth services, including video conferencing and remote care. |
| Supported Teladoc creates personalized care plans, similar to customized treatment plans. |
| Supported Teladoc offers one-on-one therapy sessions with licensed therapists. |
| Supported Teladoc offers digital programs with tools for stress management, mindfulness, and other mental health resources. |
| Supported Teladoc offers video calls between patients and doctors. |
Teladoc reviews
We've summarised 24 Teladoc reviews (Teladoc G2 reviews) and summarised the main points below.
- Website and user interface are generally considered easy to use and navigate.
- Offers a convenient way to access healthcare remotely for simple consultations.
- Some users appreciate the speed and efficiency of receiving a diagnosis and prescription.
- Misleading advertising about ability to prescribe certain medications.
- Doctors unable to prescribe certain medications despite website claims.
- Cognitive impairment clause in terms and conditions raises ethical concerns.
- Refund policy is strict and unforgiving, even in extenuating circumstances.
- Many users feel the service is overpriced for the limited value provided.
Teladoc alternatives
WeaveBetter for smaller healthcare businesses. Focuses on improving patient communication and engagement. Has more momentum currently. Higher rated Teladoc alternative.Read more
Doxy.meBetter fit for smaller practices. Growing faster than Teladoc. Higher ratings on Glassdoor. Free version available.Read more
zHealthBetter for wellness providers like chiropractors, offering practice management tools such as SOAP notes, appointment scheduling, and billing. zHealth has higher ratings and positive user reviews about customer service and ease of use.Read more
CarepatronMore features including EHR, client portal, and online booking. Has free and paid options and is growing faster.Read more
Omniva TelehealthFaster growing telehealth alternative with custom branded mobile apps and quicker platform setup.Read more
Teladoc FAQ
What is Teladoc and what does Teladoc do?
Teladoc is a telemedicine platform providing remote healthcare access through video calls and messaging. It offers various services, from general consultations to mental health support and chronic condition management, partnering with hospitals and businesses to enhance healthcare accessibility and convenience.
How does Teladoc integrate with other tools?
Teladoc integrates with various other tools, focusing on Electronic Health Records (EHR) and health systems. This interoperability streamlines workflows, enhances data sharing, and improves patient care coordination. However, some users have reported difficulties with certain integrations.
What the main competitors of Teladoc?
Top Teladoc competitors include Doxy.me, known for its ease of use and HIPAA compliance, and Carepatron, favored for its comprehensive features and focus on automation. Weave offers an all-in-one communication platform, while zHealth caters specifically to wellness providers. Omniva Telehealth enables customized virtual care platforms.
Is Teladoc legit?
Yes, Teladoc is a legitimate telehealth platform. It offers convenient remote access to healthcare professionals, though some users find the service overpriced and have raised concerns about medication prescribing practices. For simple consultations, Teladoc is generally considered safe and efficient.
How much does Teladoc cost?
I couldn't find pricing details for Teladoc. For the most current pricing information, it's best to check Teladoc's official website or contact their sales team directly. This will allow you to determine if Teladoc is worth the investment for your needs.
Is Teladoc customer service good?
Teladoc's customer service receives negative feedback. Users report misleading website information regarding medication prescriptions, difficulty obtaining refunds, and unhelpful customer service interactions. Some describe their experience as a "scam" due to these issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.