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Company health
Supportbench description
Supportbench is a customer support software solution for businesses looking for a well-rounded and affordable option. It offers a suite of features, including tools for managing communication, SLAs, knowledge bases, and escalations. Supportbench aims to streamline support operations, improve customer satisfaction, and provide businesses with valuable insights into their customer support activities.
What companies are using Supportbench?
Who is Supportbench best for
Supportbench is a customer support solution for businesses seeking an affordable, all-in-one platform. It offers tools for managing communication, SLAs, knowledge bases, and escalations. Users praise its AI-driven ticket summaries, customer health scoring, and customizable dashboards. However, some users find transitioning from other systems challenging. Supportbench is ideal for SMBs prioritizing streamlined support and improved customer satisfaction.
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Best for small to medium-sized businesses (SMBs).
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Suitable for businesses across various industries.
Supportbench features
| Supported Supportbench offers a ticketing system to manage and track customer support interactions efficiently. |
| Supported Supportbench provides internal and external knowledge bases that are easily searchable. |
| Supported Supportbench's smart escalation workflows alert the right team members about critical issues. |
| Supported Supportbench allows customization and tiering of support offerings for different customer segments. |
| Supported Supportbench streamlines and centralizes customer interactions, including powerful email management capabilities. |
| Supported Supportbench has built-in NPS/CSAT surveys to measure and improve customer satisfaction. |
| Supported Supportbench leverages AI to enhance support capabilities, automating tasks and providing intelligent insights. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Supportbench reviews
- AI-driven ticket summaries and knowledge base articles.
- Customer health scoring and insights.
- Customizable dashboards and reporting.
- Seamless integration of support channels.
- User-friendly interface.
- Difficult transition from previous systems.
- Mobile app needs improvement.
- Steep learning curve for advanced features.
- Occasional bugs reported.
Supportbench pricing
The commentary is based on 21 reviews from Supportbench G2 reviews.
Supportbench's pricing, especially for AI features, is considered high by some users. However, many reviewers find it affordable and cost-effective, highlighting the value provided for its comprehensive features and positive ROI. Some users mention higher than expected startup costs.
Users sentiment
See the Supportbench pricing page.
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Supportbench has a free trial.
Professional
Includes intelligent support AI, ticketing system, email, chat, AI bot, APIs, internal and customer knowledge base, customer self-service portal, customer health scoring, reporting engine, KPI scorecards, CSAT / NPS / CES, survey engine, free onboarding and training.
Enterprise
Includes all Professional features plus sandbox, white labeling, advanced permission, enterprise API, unlimited custom roles, default personal views, single sign-on (SSO), live onboarding training, dedicated success manager, access to managed services.
Supportbench alternatives
Cisco DuoBetter for access security and offers more authentication methods. A strong Cisco Duo alternative for customer support. More suitable for larger enterprises.Read more
FrontBetter for larger teams and companies. Has broader industry applicability. Growing faster than Supportbench, with positive employee growth and available user ratings. More collaboration features like shared inbox and internal comments.Read more
ThriveDeskBetter for live chat and email support. More affordable, especially for smaller businesses. ThriveDesk is growing faster than Supportbench. Simpler user interface.Read more
ConfluenceBetter for project documentation and knowledge sharing. More suitable for enterprise collaboration.Read more
Salesforce Service CloudBetter fit for larger enterprises. Has broader industry coverage. Growing faster in terms of website traffic and employee count. A Salesforce Service Cloud alternative.Read more
EnchantHas a built-in call center function. Offers a simpler pricing model. Has more positive user reviews. Supportbench alternative; Supportbench competitor.Read more
Supportbench FAQ
What is Supportbench and what does Supportbench do?
Supportbench is a customer support software offering tools for managing communication, SLAs, knowledge bases, and escalations. It streamlines support operations, improves customer satisfaction, and offers valuable insights into customer support activities, featuring AI-driven ticket summaries and customizable dashboards.
How does Supportbench integrate with other tools?
Supportbench offers seamless integration of support channels and boasts customizable dashboards and reporting features. However, transitioning from existing systems can be challenging. There is no information available regarding specific integrations with other tools.
What the main competitors of Supportbench?
Top alternatives to Supportbench include Front, ThriveDesk, and Salesforce Service Cloud. Front excels in unified communication, ThriveDesk caters to SMBs, and Salesforce Service Cloud offers a comprehensive suite of features for businesses of all sizes. Other competitors include HubSpot Service Hub, ClickUp, and Thena.
Is Supportbench legit?
Supportbench appears to be a legitimate customer support software solution. User reviews praise its AI-driven features and customizability, indicating its safety and value for customer support operations. However, some users mention a difficult transition and occasional bugs. Consider these factors when evaluating Supportbench.
How much does Supportbench cost?
Supportbench's Professional plan starts at $32 per agent/month and the Enterprise plan starts at $100 per agent/month. Pricing scales based on the number of agents and includes features like AI-powered support, ticketing, and analytics. A free trial is available.
Is Supportbench customer service good?
Supportbench receives positive customer service reviews. Users praise the helpful staff and efficient onboarding, training, and data migration. While some find the software robust, suggesting a learning curve, the overall sentiment towards Supportbench's customer service is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.