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Spike description
Spike is a communication and collaboration platform designed for businesses of all sizes. It consolidates team chat, email, video conferencing, file sharing, and project management into a single, unified workspace. This streamlines communication and eliminates the need to switch between multiple apps. Spike offers a free plan as well as paid plans with advanced features, and users can connect their existing email domain or obtain a new one directly from Spike.
Who is Spike best for
Spike is a unified communication platform ideal for teams who struggle with juggling multiple apps for email, chat, video calls, and file sharing. Users praise Spike's intuitive chat-like interface for email and its excellent customer support. However, some users have reported issues with bugs, account suspensions, and limited customization options.
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Best for small to medium-sized businesses seeking streamlined communication.
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A good fit for various industries, including Healthcare, Finance, E-commerce, and more.
Spike features
| Supported Spike supports sending, receiving, and managing emails through a conversational interface. |
| Supported Spike allows sharing files up to 1GB within its platform. |
| Supported Spike supports video conferencing with audio, screen sharing, and calendar integration. |
| Supported Spike offers an AI assistant called Magic AI to help write various business content. |
| Supported Spike allows creating, tracking, and managing tasks, including setting deadlines and reminders. |
| Supported Spike centralizes communication by integrating email, chat, meetings, and more. |
| Supported Spike offers a centralized platform unifying email, chat, video calls, and collaborative documents. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Spike reviews
We've summarised 313 Spike reviews (Spike GetApp reviews, Spike TrustPilot reviews, Spike Capterra reviews and Spike G2 reviews) and summarised the main points below.
- Unified inbox integrating email, chat, and collaborative tools.
- Chat-like interface for email conversations, improving speed and intuitiveness.
- Priority Inbox for focusing on important messages.
- Excellent customer support, praised for responsiveness and helpfulness.
- Useful features like read receipts, snooze, groups, and file sharing.
- No refund policy can be frustrating for users.
- Some users report account suspension or blocking issues.
- Occasional bugs and glitches are reported, including freezing, message delivery errors, and login problems.
- Limited customization, such as lack of HTML signatures and themes.
- Syncing issues between devices and with external calendars.
Spike pricing
The commentary is based on 20 reviews from Spike Capterra reviews, Spike G2 reviews and Spike TrustPilot reviews.
Spike's pricing is a recurring concern. While some find the premium features worthwhile, others have found the cost too high, especially given the lack of a one-time purchase option. Several users have also reported difficulties canceling their subscriptions and obtaining refunds.
Users sentiment
See the Spike pricing page.
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Spike has a free plan.
Starter
Includes 1 teamspace, free email address, 60 days of search history, 15 GB storage space, Spike Magic AI and standard support.
Team
Includes all Starter features plus unlimited access to Magic AI, free custom email domain, unlimited search history, 100 GB storage space and shared Inbox.
Business
Includes all Team features plus 1 TB storage space, video call recording, SAML-SSO across devices, large file upload of 500 MB and VIP support.
Free
Includes Smart Inbox for 1 email address, 1:1 Video calls, 60 days search history, 1 GB storage, file upload up to 30 MB and Spike Magic AI.
Pro
Includes Unified Inbox for up to 3 email addresses, 5 participants per video call, unlimited search history, 5 GB storage, file upload up to 100 MB, unlimited access to Magic AI and priority support.
Ultimate
Includes Unified Inbox for unlimited email addresses, 10 participants per video call, unlimited search history, 20 GB storage, file upload up to 1GB, video call recording, SAML-SSO across devices and VIP support.
Spike alternatives
spike vs ShortwaveBetter for medium and large businesses. More AI-powered features. A Spike alternative or competitor focusing on enhanced email and team productivity.Read more
Zoom WorkplaceBetter for medium to large enterprises. Offers solutions for hybrid work environments, including desk reservations and visitor management. Integrates phone, email, and calendar features. Has more momentum currently.Read more
RyverBetter for task management and team communication. More suitable for Software, IT, and Telecommunications companies. Growing faster.Read more
Google WorkspaceBetter for larger enterprises. A broader, more integrated suite of applications. More user-friendly.Read more
Google MeetBetter suited for larger organizations and integrates well with other Google services. Lacks the unified inbox and email features. More user reviews are available providing positive feedback on ease of use and reliability.Read more
Webex MeetingsBetter for larger organizations. More established, with generally positive customer reviews focusing on ease of use and breakout rooms. However, some users dislike occasional performance issues and difficulty accessing past recordings. A Webex Meetings alternative may be a better fit for smaller teams or those seeking a more integrated communication platform.Read more
Spike FAQ
What is Spike and what does Spike do?
Spike is a communication platform unifying email, chat, video calls, and project management into a single workspace. It offers a conversational email interface, file sharing, video conferencing, and AI-powered writing assistance. While praised for its unified inbox and ease of use, some users have reported syncing issues and limited customization options.
How does Spike integrate with other tools?
Spike integrates with various tools to enhance productivity. It connects with your existing email, calendar, and cloud storage services. Furthermore, Spike leverages AI for tasks like composing business content.
What the main competitors of Spike?
Spike competes with other communication and collaboration platforms like Zoom Workplace, Ryver, Google Workspace, ClickUp, Consolto, and Front. These alternatives offer similar features such as video conferencing, chat, file sharing, and project management tools.
Is Spike legit?
Spike is a legitimate platform; however, user reviews on platforms like G2, Capterra, and Trustpilot mention occasional bugs, glitches, and account issues. While many praise Spike's unified inbox and innovative features, potential users should consider these reported issues.
How much does Spike cost?
Spike offers free and paid plans. The free plan is for individuals. Paid plans for individuals start at $5 per user/month. Team plans start at $4 per member/month and business plans at $8 per member/month (billed annually). Spike also offers a free teamspace plan for small teams.
Is Spike customer service good?
Spike's customer service receives mixed reviews. While some users praise their helpfulness and responsiveness, others express frustration with a lack of communication, particularly regarding account issues and billing. Resolving support tickets efficiently and addressing billing concerns effectively are areas for improvement.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.