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Spiceworks Cloud Help Desk description
Spiceworks Cloud Help Desk is a free, cloud-based help desk software designed for IT professionals in businesses of all sizes. It helps you manage internal IT requests efficiently, going beyond simple ticket tracking. With Spiceworks, you can organize incoming requests, track team progress, and demonstrate your department's value to the company. Its focus on IT support makes it a good choice for businesses looking to streamline their internal IT help processes.
Who is Spiceworks Cloud Help Desk best for
Spiceworks Cloud Help Desk is a free, cloud-based solution for IT help desks. Users praise its ease of setup, essential features, and helpful community forum. However, some find the network scans disruptive and the mobile app lacking. Perfect for small to mid-sized businesses needing a simple, free IT ticketing system.
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Best for small to medium-sized businesses.
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Ideal for various sectors, including Healthcare, Finance, Retail, and IT.
Spiceworks Cloud Help Desk features
| Supported Users can submit tickets via a self-service portal. |
| Supported Spiceworks Cloud Help Desk supports access from computers and mobile devices via its cloud platform and mobile apps. |
| Supported Spiceworks Cloud Help Desk offers a knowledge base. |
| Supported Spiceworks Cloud Help Desk offers robust ticketing features including customizable views, collaboration, and automation. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Ease of Use
Reliability and Performance
Ease of Implementation
Spiceworks Cloud Help Desk reviews
We've summarised 847 Spiceworks Cloud Help Desk reviews (Spiceworks Cloud Help Desk Software Advice reviews, Spiceworks Cloud Help Desk GetApp reviews, Spiceworks Cloud Help Desk Capterra reviews and Spiceworks Cloud Help Desk G2 reviews) and summarised the main points below.
- Free to use with essential help desk features.
- Easy to set up and implement.
- Active and helpful community forum for support.
- Integrates with email for ticket creation and updates.
- Network scans can be disruptive and resource-intensive.
- Limited customization for reports and dashboards.
- Mobile app functionality is lacking.
- Occasional bugs and glitches, requiring restarts.
Spiceworks Cloud Help Desk pricing
The commentary is based on 102 reviews from Spiceworks Cloud Help Desk Capterra reviews, Spiceworks Cloud Help Desk G2 reviews and Spiceworks Cloud Help Desk Software Advice reviews.
Spiceworks Cloud Help Desk is praised for its free offering and valuable features, making it an attractive option for budget-conscious users. While some mention limitations compared to paid solutions, the overall sentiment regarding its cost-effectiveness is overwhelmingly positive.
Users sentiment
Spiceworks Cloud Help Desk alternatives
LiveAgentBetter for managing external customer interactions across multiple channels. A Spiceworks Cloud Help Desk alternative, LiveAgent is known for its live chat capabilities and broader industry applicability. It has more momentum compared to Spiceworks.Read more
FreshserviceBetter for larger businesses. Has AI-powered features and broader IT management capabilities. Growing faster than Spiceworks Cloud Help Desk.Read more
BOSSDeskOffers on-premises deployment and mobile app access. A Spiceworks Cloud Help Desk alternative for IT support.Read more
SolarWinds Service DeskBetter for asset management, including hardware inventory. Integrates with Slack and other IT tools. Offers a user-friendly interface and helpful reporting features. A strong Spiceworks Cloud Help Desk competitor for mid-sized businesses needing robust IT management.Read more
Jira Service ManagementBetter for larger organizations and incident management. A Jira Service Management alternative for those seeking a free and simpler solution. More suitable for small to medium businesses with basic IT needs.Read more
VivantioBetter for larger businesses with more complex service management needs. More customizable and integrates with more business applications. Has experienced faster website traffic growth.Read more
Spiceworks Cloud Help Desk FAQ
What is Spiceworks Cloud Help Desk and what does Spiceworks Cloud Help Desk do?
Spiceworks Cloud Help Desk is a free, cloud-based help desk solution for IT teams. It streamlines IT ticket management, tracks progress, and showcases department value. It features a self-service portal, knowledge base, and email integration. A helpful community forum offers support.
How does Spiceworks Cloud Help Desk integrate with other tools?
Spiceworks Cloud Help Desk integrates with email for ticket creation and updates. It also connects with other tools, though specific integrations beyond email are not detailed in the available information.
What the main competitors of Spiceworks Cloud Help Desk?
Top alternatives to Spiceworks Cloud Help Desk include Freshservice, BOSSDesk, Vivantio, ClickUp, ManageEngine ServiceDesk Plus, and SolarWinds Service Desk. These competitors offer similar IT help desk and service management functionalities.
Is Spiceworks Cloud Help Desk legit?
Yes, Spiceworks Cloud Help Desk is safe and legitimate software. It's a free, cloud-based help desk solution designed for IT professionals. It's known for its ease of setup and helpful community forum, according to user reviews.
How much does Spiceworks Cloud Help Desk cost?
Spiceworks Cloud Help Desk's pricing information is not publicly available. Contact Spiceworks directly for product pricing details and to determine if it's worth it for your needs.
Is Spiceworks Cloud Help Desk customer service good?
Spiceworks Cloud Help Desk customer service is generally considered helpful and responsive, especially for a free product. Users highlight the active and supportive community forum as a valuable resource for troubleshooting and advice. While some mention slower responses, the overall sentiment is positive regarding support.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.