Last updated on
Company health
Ratings
LiveAgent description
LiveAgent is a popular customer service software for small to medium-sized businesses. It helps you manage all your customer interactions from different channels like email, live chat, phone, and social media in one place. This all-in-one platform includes a ticketing system to organize inquiries, a call center feature, and a customer self-service portal with a knowledge base. LiveAgent is known for its fast live chat widget and extensive integrations with other business tools. They offer a free trial for new users and have a startup program with discounted pricing.
Who is LiveAgent best for
LiveAgent is an all-in-one customer service software perfect for small to medium businesses. Users love its fast live chat and easy-to-use ticketing system. However, some have noted the mobile app's underwhelming performance and limited CRM integrations. LiveAgent centralizes communication channels like email, chat, and phone, and offers a knowledge base and call center features. It's known for its extensive integrations, making it a versatile choice for businesses seeking streamlined customer service.
-
Best for small to medium-sized businesses seeking an all-in-one customer service platform.
-
Ideal for e-commerce, professional services, and software companies needing robust customer interaction management.
LiveAgent features
| Supported LiveAgent supports the ability for users to chat with website visitors in real time. |
| Supported LiveAgent supports internal knowledge bases, allowing employees easy access to company information. |
| Supported LiveAgent offers documentation, tutorials, webinars, a knowledge base, and forums. |
| Supported LiveAgent offers robust ticketing features including automated distribution and SLAs. |
| Supported LiveAgent offers customizable reports, tracks KPIs, and enables data-driven decisions. |
| Supported LiveAgent supports inbound and outbound calls, routing, ACD, recording, and analytics. IVR setup uses YAML scripts, and transcription is not explicitly mentioned. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
LiveAgent reviews
We've summarised 3119 LiveAgent reviews (LiveAgent Software Advice reviews, LiveAgent GetApp reviews, LiveAgent TrustPilot reviews, LiveAgent Capterra reviews and LiveAgent G2 reviews) and summarised the main points below.
- Fast live chat widget
- Extensive integrations with other business tools
- User-friendly interface
- The ticketing system is neatly organized and easy to use
- The mobile app’s performance is underwhelming
- Limited integrations with CRM systems
- The interface feels a bit cluttered
- Higher cost of LiveAgent’s subscription plans may be a drawback for small businesses
LiveAgent pricing
The commentary is based on 244 reviews from LiveAgent Capterra reviews, LiveAgent G2 reviews, LiveAgent GetApp reviews and LiveAgent Software Advice reviews.
LiveAgent's pricing is generally viewed favorably, especially for smaller businesses. Users highlight its affordability and comprehensive features, making it a cost-effective solution. Some find certain add-ons or tiered pricing a bit complex but appreciate the free trial. A few users suggest more advanced reporting in lower-tier plans.
Users sentiment
See the LiveAgent pricing page.
LiveAgent alternatives
liveagent vs Zendesk Support SuiteBetter for enterprise businesses. Has more momentum based on employee growth. Offers stronger automation and AI capabilities. More integrations with third-party applications.Read more
FreshdeskBetter for IT companies. Has more momentum based on employee growth and website traffic. A popular LiveAgent alternative and competitor.Read more
JiraBetter for project management, bug tracking, and issue resolution. More suitable for software development teams.Read more
Help ScoutBetter for small to medium businesses focused on streamlined email management and a simple user experience. It has a cleaner interface and is easier to set up. This LiveAgent competitor is growing faster and offers a free plan. It lacks robust phone support and extensive integrations.Read more
Spiceworks Cloud Help DeskBetter for internal IT help desks. Free to use. Fewer features, more basic functionality. Has a helpful community forum. Limited customization options.Read more
Salesforce Service CloudBetter for larger businesses needing CRM integration. A stronger platform with AI-powered features, but potentially more complex to navigate. Has more established market presence but slower growth than LiveAgent. A LiveAgent alternative or competitor to consider.Read more
LiveAgent FAQ
What is LiveAgent and what does LiveAgent do?
LiveAgent is a customer service software for small to medium-sized businesses. It offers a unified platform for managing customer interactions across multiple channels like email, live chat, phone, and social media. Key features include a ticketing system, call center functionality, and a customer self-service portal. LiveAgent is known for its fast live chat and various integrations.
How does LiveAgent integrate with other tools?
LiveAgent offers extensive integrations with other business tools, streamlining workflows. It connects with popular CRM, e-commerce, and marketing platforms, enabling efficient data flow and enhanced customer service capabilities. This allows businesses to centralize customer interactions and improve overall productivity.
What the main competitors of LiveAgent?
Top LiveAgent competitors include Zendesk, Freshdesk, Intercom, Help Scout, and Salesforce Service Cloud. These alternatives offer similar features like live chat, ticketing systems, and knowledge bases, catering to various business needs and budgets.
Is LiveAgent legit?
Yes, LiveAgent is a legitimate customer service software. It's known for its fast live chat and numerous integrations, making it a safe and popular choice for businesses seeking improved customer service solutions. They offer a free trial and various pricing plans.
How much does LiveAgent cost?
LiveAgent offers a Free plan for free, Ticket plan for $9 per agent/month, and All-inclusive for $49 per agent/month. There is no pricing information available for the scalable Everything plan.
Is LiveAgent customer service good?
LiveAgent receives positive customer service reviews. Users highlight its ease of use, comprehensive features, and helpful support team. Some users mention occasional slow loading times and a slightly outdated interface. However, the overall sentiment towards LiveAgent's customer service is positive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.