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LiveAgent

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Company health

Employee growth
10% decrease in the last year
Web traffic
10% increase in the last quarter

Ratings

G2
4.5/5
(1484)
Capterra
4.7/5
(1597)

LiveAgent description

LiveAgent is a popular customer service software for small to medium-sized businesses. It helps you manage all your customer interactions from different channels like email, live chat, phone, and social media in one place. This all-in-one platform includes a ticketing system to organize inquiries, a call center feature, and a customer self-service portal with a knowledge base. LiveAgent is known for its fast live chat widget and extensive integrations with other business tools. They offer a free trial for new users and have a startup program with discounted pricing.

Who is LiveAgent best for

LiveAgent is an all-in-one customer service software perfect for small to medium businesses. Users love its fast live chat and easy-to-use ticketing system. However, some have noted the mobile app's underwhelming performance and limited CRM integrations. LiveAgent centralizes communication channels like email, chat, and phone, and offers a knowledge base and call center features. It's known for its extensive integrations, making it a versatile choice for businesses seeking streamlined customer service.

  • Best for small to medium-sized businesses seeking an all-in-one customer service platform.

  • Ideal for e-commerce, professional services, and software companies needing robust customer interaction management.

LiveAgent features

Supported

LiveAgent supports the ability for users to chat with website visitors in real time.

Supported

LiveAgent supports internal knowledge bases, allowing employees easy access to company information.

Supported

LiveAgent offers documentation, tutorials, webinars, a knowledge base, and forums.

Supported

LiveAgent offers robust ticketing features including automated distribution and SLAs.

Supported

LiveAgent offers customizable reports, tracks KPIs, and enables data-driven decisions.

Supported

LiveAgent supports inbound and outbound calls, routing, ACD, recording, and analytics. IVR setup uses YAML scripts, and transcription is not explicitly mentioned.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Neutral
+0.27

Customer Service

Strongly positive
+0.96

Ease of Use

Strongly positive
+0.86

Reliability and Performance

Rather positive
+0.56

Ease of Implementation

Rather positive
+0.43

Scalability

Rather positive
+0.43

LiveAgent reviews

We've summarised 3119 LiveAgent reviews (LiveAgent Software Advice reviews, LiveAgent GetApp reviews, LiveAgent TrustPilot reviews, LiveAgent Capterra reviews and LiveAgent G2 reviews) and summarised the main points below.

Pros of LiveAgent
  • Fast live chat widget
  • Extensive integrations with other business tools
  • User-friendly interface
  • The ticketing system is neatly organized and easy to use
Cons of LiveAgent
  • The mobile app’s performance is underwhelming
  • Limited integrations with CRM systems
  • The interface feels a bit cluttered
  • Higher cost of LiveAgent’s subscription plans may be a drawback for small businesses

LiveAgent pricing

The commentary is based on 244 reviews from LiveAgent Capterra reviews, LiveAgent G2 reviews, LiveAgent GetApp reviews and LiveAgent Software Advice reviews.

LiveAgent offers a 30-day free trial. A startup program with discounted pricing is available. See conditions for details.

Users sentiment

Rather positive
+0.47

See the LiveAgent pricing page.

  • LiveAgent has a free trial.

Small business
$15 per agent/month

Ticketing, Live chat, Knowledgebase, Customer Portal, Contact forms, Automation rules, Integrations, Multiple language support, AI Answer Assistant, AI Chatbot

Medium business
$29 per agent/month

Everything in Small plan, Call center & IVR, Time Rules, Reports, Proactive chat invitations, Agent ratings, Sound configuration, Service levels (SLA)

Large business
$49 per agent/month

Everything in Medium plan, SSO, Custom roles, Time tracking & Audit log, Facebook, Instagram, Twitter, Viber, WhatsApp

Enterprise
$69 per agent/month

Everything in Large plan, Almost unlimited, Dedicated account manager, Priority support, Assisted channels integration, Branding Free, Custom billing setup, Service review call and reports, Scheduled release management

LiveAgent alternatives

LiveAgent FAQ

  • What is LiveAgent and what does LiveAgent do?

    LiveAgent is a customer service software for small to medium-sized businesses. It offers a unified platform for managing customer interactions across multiple channels like email, live chat, phone, and social media. Key features include a ticketing system, call center functionality, and a customer self-service portal. LiveAgent is known for its fast live chat and various integrations.

  • How does LiveAgent integrate with other tools?

    LiveAgent offers extensive integrations with other business tools, streamlining workflows. It connects with popular CRM, e-commerce, and marketing platforms, enabling efficient data flow and enhanced customer service capabilities. This allows businesses to centralize customer interactions and improve overall productivity.

  • What the main competitors of LiveAgent?

    Top LiveAgent competitors include Zendesk, Freshdesk, Intercom, Help Scout, and Salesforce Service Cloud. These alternatives offer similar features like live chat, ticketing systems, and knowledge bases, catering to various business needs and budgets.

  • Is LiveAgent legit?

    Yes, LiveAgent is a legitimate customer service software. It's known for its fast live chat and numerous integrations, making it a safe and popular choice for businesses seeking improved customer service solutions. They offer a free trial and various pricing plans.

  • How much does LiveAgent cost?

    LiveAgent offers a Free plan for free, Ticket plan for $9 per agent/month, and All-inclusive for $49 per agent/month. There is no pricing information available for the scalable Everything plan.

  • Is LiveAgent customer service good?

    LiveAgent receives positive customer service reviews. Users highlight its ease of use, comprehensive features, and helpful support team. Some users mention occasional slow loading times and a slightly outdated interface. However, the overall sentiment towards LiveAgent's customer service is positive.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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