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Skrill description
Skrill is an online payment platform that enables businesses to accept payments and send payouts globally. Focusing on international transactions, Skrill provides a variety of options including credit cards, debit cards, bank transfers, and digital wallets. Although currently unavailable for new US merchants, Skrill is known for its robust security measures and user-friendly interface.
Who is Skrill best for
Skrill is a global payment gateway enabling businesses to accept and send payments internationally. Popular features include multi-currency support, virtual cards, and various payment options. However, users have reported issues with account restrictions, customer support, and high fees. Best for international businesses seeking diverse payment methods but be prepared for potential support challenges.
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Best fit for small to enterprise businesses.
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Ideal for Finance, Manufacturing, Education, Real Estate, Hospitality, Non-profit, Marketing, and Professional Services.
Skrill features
| Supported Skrill uses strong encryption and security measures to protect data during transmission and storage. |
| Supported Skrill supports international payments with multi-currency and various payment methods. |
| Supported Skrill offers virtual cards with instant issue and spend controls. |
| Supported Skrill offers direct integrations and API for payment processing. |
| Supported Skrill offers secure automated payments, refunds, and fraud prevention measures. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Skrill reviews
We've summarised 120 Skrill reviews (Skrill TrustPilot reviews and Skrill G2 reviews) and summarised the main points below.
- International money transfers are generally praised for being fast and convenient.
- Skrill offers a wide range of payment options, including various cards, bank transfers, and digital wallets.
- The platform is considered easy to use and navigate, with a user-friendly interface.
- Skrill supports a large number of countries and currencies, making it suitable for international transactions.
- The availability of a Skrill MasterCard is appreciated by some users.
- Account restrictions and blocks are frequently reported, often without clear reasons or timely resolution.
- Customer support is widely criticized for slow response times, unhelpful replies, and unresolved issues.
- Verification processes are described as cumbersome and overly demanding, sometimes involving repeated requests for the same documents.
- High fees, especially for withdrawals and currency conversions, are a common complaint.
- Difficulties with withdrawals, including declined transactions and limited options, are frequently mentioned.
Skrill pricing
The commentary is based on 39 reviews from Skrill G2 reviews and Skrill TrustPilot reviews.
Skrill's pricing structure is a recurring pain point. Users frequently cite "exorbitant fees," "high transaction fees," and unexpected charges, particularly for withdrawals, currency conversions, and even declined transactions. Some reviewers mention an inactivity fee, further contributing to negative pricing sentiment. A few positive reviews mention low fees, but the overwhelming majority express dissatisfaction with Skrill's cost.
Users sentiment
See the Skrill pricing page.
Skrill alternatives
XMRealityBetter for remote troubleshooting and guidance using augmented reality. Focuses on field service businesses, especially in manufacturing and related industries. Has faster website traffic growth but slower employee growth. Ease of use is a key advantage.Read more
HitPayBetter fit for businesses in the Asia-Pacific region. Has more momentum currently. More suitable for e-commerce businesses.Read more
PayUBetter suited for businesses of all sizes and excels with larger enterprises. Caters to emerging markets. Has faster website traffic growth. Offers Apple Pay support and direct payment from invoices.Read more
PayhawkBetter for mid-size and large companies needing expense management, company cards, and accounting integrations. Wider industry applicability. More positive customer reviews on G2, Capterra, and TrustPilot.Read more
XeroBetter for accounting and financial management. Broader industry applicability. More positive user reviews on G2 and Capterra.Read more
BILL AP/ARBetter for US-based businesses. Broader industry fit. Focuses on automating accounts payable and receivable processes. Has more momentum.Read more
Skrill FAQ
What is Skrill and what does Skrill do?
Skrill is a digital wallet and online payment platform facilitating international money transfers and online payments. It supports various payment methods, including cards, bank transfers, and digital wallets. While offering a user-friendly interface and multi-currency support, Skrill has faced criticism for its customer service and account restrictions.
How does Skrill integrate with other tools?
Skrill integrates with various platforms through its payment gateway integrations and API for payment processing. It also offers direct integrations, facilitating smooth and automated payment processing for businesses. While specific integrations aren't listed, the focus is on enabling a variety of payment methods for global transactions.
What the main competitors of Skrill?
Skrill's main competitors include PayPal, PayU, and HitPay. These alternatives offer similar online payment solutions, often with varying focuses on international payments, specific regions, or business sizes. Consider these alternatives if seeking different fee structures or features not offered by Skrill.
Is Skrill legit?
Skrill is a legitimate, but controversial, payment platform. While it offers convenient international money transfers and a wide range of payment options, users frequently report account restrictions, poor customer support, and high fees. Consider if its features outweigh its drawbacks for your needs.
How much does Skrill cost?
Skrill has a transaction-based pricing model. Fees apply to withdrawals and currency conversions, including a 3.99% foreign exchange fee. A monthly inactivity fee of $5.00 applies after 12 months. Their prepaid card has a $10 annual fee and a $2.50 ATM fee.
Is Skrill customer service good?
Skrill's customer service receives overwhelmingly negative feedback. Users frequently report slow response times, unhelpful support agents, and unresolved issues. Many mention difficulties contacting support and a lack of clear communication regarding account restrictions. Some positive reviews mention smooth transactions.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.