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SiteMinder description
SiteMinder is a hotel management software that helps you manage bookings, marketing, and sales from one central platform. It offers tools like a booking engine, channel manager, website builder, and business intelligence features. SiteMinder integrates with popular travel websites and provides tools to help you understand your performance and make better decisions. It's designed for hotels of all sizes and aims to help you streamline operations and increase revenue.
Who is SiteMinder best for
SiteMinder is a hotel management platform ideal for hotels seeking to streamline operations and boost revenue. It offers tools for managing bookings, marketing, and sales, including a booking engine, channel manager, and website builder. While users appreciate the reliable channel management and integrations, some have reported issues with overbookings and slow customer support response times.
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Best fit for small to medium-sized hotels.
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Ideal for businesses in the Hospitality & Tourism industry.
SiteMinder features
| Supported SiteMinder supports secure payment processing via SiteMinder Pay. |
| Supported SiteMinder provides insights into bookings, revenue, and occupancy via SiteMinder Insights. |
| Supported SiteMinder synchronizes availability and rates across OTAs to prevent double bookings. |
| Supported SiteMinder integrates with various platforms to streamline data flow and enhance functionality. |
| Supported SiteMinder supports real-time inventory, rates, and room type management. |
| Supported SiteMinder offers a booking engine for direct reservations. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
SiteMinder reviews
We've summarised 203 SiteMinder reviews (SiteMinder Software Advice reviews, SiteMinder GetApp reviews, SiteMinder TrustPilot reviews and SiteMinder Capterra reviews) and summarised the main points below.
- Channel Manager is reliable and efficient in syncing rates and availability.
- Wide range of OTA and PMS integrations.
- User-friendly interface for basic channel management tasks.
- Excellent customer support during the sales process.
- Consistent updates and improvements based on user feedback.
- Overbookings are a recurring issue across various channels.
- Customer support response times are slow, often taking 2-3 days for a resolution.
- Little Hotelier interface is outdated and lacks essential functionalities.
- Booking Button lacks customization options and advanced features.
- Difficulties experienced during the integration process, often requiring extensive IT knowledge.
SiteMinder pricing
The commentary is based on 17 reviews from SiteMinder Capterra reviews.
All plans include dedicated onboarding specialist, 24/7 chat, phone and email support, online learning resources, GDPR, PCI DSS and PSD2 SCA compliance, advanced user management, and community of hotel experts. Transactional fees may apply for certain features and add-ons.
Users sentiment
See the SiteMinder pricing page.
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SiteMinder has a free trial.
SiteMinder
Increase revenue and have more time with your guests. Includes channel manager, Channels Plus, PMS integration, performance and pace insights, 24/7 support, and payment processing.
SiteMinder Plus
Maximise revenue and take control of your guest relationships. Includes everything in SiteMinder plus booking engine, hotel website builder, competitor rates insights, rate parity insights, direct booking plug-in apps, and Hotel Metasearch - Demand Plus.
SiteMinder Groups & Chains
Tailor a solution to suit the distribution needs of your accommodation business. Includes enterprise scale distribution & rate management, advanced reporting & analytics, portfolio-wide distribution audit & health check, tailored onboarding & premium support.
SiteMinder alternatives
BookwizeMore focused on revenue management and optimizing pricing. Has significantly more momentum currently.Read more
Hospitable.comBetter for vacation rental management, particularly for automating guest communication and streamlining workflows. Has significantly more momentum currently.Read more
BookervilleBetter for vacation rental management. More affordable and user-friendly. Stronger customer support. A SiteMinder alternative and competitor.Read more
PrenoBetter ratings and positive pricing sentiment. A SiteMinder alternative focused on simplified booking, billing, and integrations with tools like Xero.Read more
ElinaBetter for managing various property types, including vacation rentals and serviced apartments. Higher ratings on Capterra. More intuitive booking management and stronger customer support. However, invoice adjustments and deposit rules can be problematic.Read more
RezExpertBetter fit for campgrounds, RV resorts, and marinas. Higher ratings on Capterra. Users praise the responsive customer support and user-friendly interface.Read more
SiteMinder FAQ
What is SiteMinder and what does SiteMinder do?
SiteMinder is a hotel management platform offering tools for bookings, marketing, and sales. It provides a booking engine, channel manager, website builder, and business intelligence features, integrating with popular travel sites to streamline operations and boost revenue for hotels of all sizes.
How does SiteMinder integrate with other tools?
SiteMinder integrates with various platforms, including popular online travel agents (OTAs) and property management systems (PMS). This streamlines operations by syncing availability and rates, managing bookings, and consolidating data for better decision-making. It also offers a booking engine and payment processing capabilities.
What the main competitors of SiteMinder?
Top SiteMinder competitors include Cloudbeds, Hotelogix, RoomRaccoon, and SkyTouch Technology. These alternatives offer similar features such as channel management, booking engines, and revenue management tools, catering to hotels of various sizes.
Is SiteMinder legit?
Yes, SiteMinder is a legitimate hotel management software. It offers various tools to manage bookings, marketing, and sales, and integrates with popular travel websites. However, some users report issues with overbookings and slow customer support. Consider these factors when evaluating SiteMinder's safety for your business.
How much does SiteMinder cost?
SiteMinder doesn't publicly disclose its pricing. For specific product pricing details, it's recommended to contact SiteMinder directly. This will allow you to discuss your specific needs and receive a tailored quote.
Is SiteMinder customer service good?
SiteMinder's customer service receives mixed reviews. While some users praise the helpful and efficient support, especially during the sales process, others express frustration with slow response times and unhelpful technical support. Many note long wait times and difficulty getting issues resolved.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.