Preno
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Preno description
Preno is a cloud-based hotel management software designed to streamline operations for accommodation providers of all sizes. Its features include simplified booking and billing processes, integrations with popular tools like Xero and various channel managers, and accessibility from any location. Preno aims to reduce administrative workload and improve efficiency for hoteliers.
Who is Preno best for
Preno is a cloud-based hotel management software streamlining operations for hotels. It simplifies bookings, billing, and integrates with popular tools. Users love its ease of use, excellent customer support, and time-saving automation. However, some users mention limited reporting and slow login processes. Preno receives a 4.66/5 rating on Capterra.
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Not a good fit for businesses of any size.
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Best fit for businesses in Hospitality & Tourism.
Preno features
| Supported Preno allows clients to book directly via its booking engine, integrated into the property website. |
| Supported Preno automates guest communication via automated emails, including booking confirmations and pre-arrival instructions. |
| Supported Preno has a built-in booking engine for direct reservations. |
| Supported Preno synchronizes availability and rates across OTAs via a channel manager, preventing double bookings. |
| Supported Preno offers various reports on bookings, occupancy, and revenue, exportable in different formats. |
| Supported Preno offers centralized reservation management, integrating various booking channels into one platform. |
Preno reviews
We've summarised 47 Preno reviews (Preno Capterra reviews) and summarised the main points below.
- Easy to use and set up.
- Excellent customer support.
- Good value for money.
- Mobile device optimization.
- Helpful and friendly staff.
- Saves time and simplifies daily tasks.
- Integrates well with booking engine and PMS.
- Excellent integrations with Xero and STAAH.
- User-friendly interface with color-coded bookings and payments.
- Reliable and fast performance.
- Helpful knowledge base and resources.
- Proactive about updates and improvements.
- Good revenue and occupancy reporting.
- Simplified booking and billing processes.
- Reduces administrative workload.
- Limited reporting features, some daily reports not yet available.
- Login process can be slow, needs improvement.
- Difficult to issue guest vouchers.
- Integration with Xero and Kounta can be problematic.
- Inability to amend the default payment option.
- Missing Google channel integration.
- Charges for viewing guest card details.
- Inability to credit agents money back.
- Difficult to change the date on services.
- Setup process can be confusing, especially with simultaneous channel manager integration.
- Cannot scroll across booking calendar, must select specific dates.
- Limited customization options.
- Check-out process is cumbersome.
- Lacks group master setup for payments.
- Difficult to track direct deposits and reconcile payments.
- No bed selection tab on guest profiles.
- Overlapping bookings possible when moving rooms.
- Limited calendar view, only 2 weeks at a time.
- Guest details disappear upon cancellation.
- Some desired features still under development.
Preno pricing
The commentary is based on 4 reviews from Preno Capterra reviews.
Preno offers competitive pricing with monthly or annual billing options suitable for small businesses. Users consistently praise Preno's value for its comprehensive features, ease of use, and excellent customer support. This makes it a cost-effective hotel management solution.
Users sentiment
Preno alternatives
HotelFriendBetter suited for finance, marketing, IT, and software industries. Has positive customer reviews on customer support, value, and flexibility. Growing faster than Preno.Read more
Hospitable.comBetter for short-term rental management and automation. Caters to a wider range of industries, including Healthcare, Media & Entertainment, and Professional Services. Has grown faster than Preno. Praised for excellent customer support and automation, but some users report unstable VRBO connections and limited direct booking website customization.Read more
BookervilleBetter for managing vacation rentals. More affordable and user-friendly Preno alternative. Automated booking and messaging features. Stronger customer support.Read more
HotelBeeHotelBee is growing faster and offers a free plan. It has some reported POS and website responsiveness issues.Read more
RezExpertBetter choice for campgrounds, RV resorts, and marinas. Also suitable for hotels.Read more
BooksterBetter for vacation rental businesses. Caters to individual owners and smaller property management companies.Read more
Preno FAQ
What is Preno and what does Preno do?
Preno is a cloud-based hotel management software streamlining operations for accommodation providers. It simplifies bookings, billing, and guest communication, integrating with tools like Xero. Preno reduces administrative workload and improves efficiency through automation and accessibility.
How does Preno integrate with other tools?
Preno integrates with popular tools, including Xero for accounting and various channel managers for streamlined distribution. It also offers a direct booking engine integrated into property websites, simplifying reservation management.
What the main competitors of Preno?
Alternatives to Preno include Hospitable.com, HotelFriend, HotelBee, Bookerville, NightsBridge, and RezExpert. These competitors offer similar features such as booking management, channel management, and guest communication tools, catering to various hospitality businesses.
Is Preno legit?
Preno is a legitimate hotel management software. User reviews praise its ease of use, excellent customer support, and good value. While some users mention limited reporting features and slow login processes, Preno appears safe and reliable for streamlining hotel operations.
How much does Preno cost?
Preno does not publicly disclose its pricing. Contact Preno directly for a quote tailored to your specific property management needs.
Is Preno customer service good?
Preno's customer service is highly praised in reviews. Users describe the support team as helpful, responsive, and readily available, even on weekends. The team's proactive approach to improvements and guidance with setup are also appreciated.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.