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RezExpert description
RezExpert is a web-based reservation and property management software designed for various industries like campgrounds, RV resorts, hotels, and marinas. It offers a suite of tools to manage bookings, guest information, online payments, and marketing, aiming to streamline operations and boost revenue for businesses of all sizes. Features include online bookings, automated emails, dynamic pricing, channel management, reporting and analytics, and a customer review system. RezExpert also offers RezExpert AI, a tool designed to leverage artificial intelligence for optimizing marketing strategies in the hospitality industry.
Who is RezExpert best for
RezExpert is a robust reservation and property management software ideal for campgrounds, RV resorts, hotels, and marinas. Users praise its comprehensive features, user-friendly interface, and excellent customer support. However, some find customization limited and certain tasks cumbersome. With features like automated emails, dynamic pricing, and channel management, RezExpert streamlines operations and boosts revenue.
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RezExpert is best suited for businesses in the hospitality and tourism industry, particularly campgrounds, RV resorts, hotels, and marinas.
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Ideal for businesses in hospitality and tourism, especially campgrounds, RV parks, hotels, and marinas.
RezExpert features
| Supported RezExpert supports custom reports, likely including bookings, occupancy, and revenue. |
| Supported RezExpert supports channel management, synchronizing availability and rates across OTAs. |
| Supported RezExpert supports direct bookings via its "Online Booking page" feature. |
| Supported RezExpert supports automated emails for confirmations, reminders, and other communications. |
RezExpert reviews
We've summarised 39 RezExpert reviews (RezExpert Software Advice reviews and RezExpert Capterra reviews) and summarised the main points below.
- Excellent and responsive customer support.
- User-friendly interface and easy to learn.
- Comprehensive features for managing reservations and properties.
- Seamless integration with third-party services.
- Automated booking processes and dynamic pricing capabilities.
- Real-time availability updates prevent overbooking.
- Secure online payment gateways.
- Detailed reporting and analytics features.
- Easy to train new employees on the system.
- Accessible from anywhere with a computer and internet connection.
- Difficult to customize the system to specific needs.
- Limited customization options.
- Lack of a scanning feature in the POS system.
- Complicated process for swapping guests between different site types.
- Cumbersome rate setup, especially for businesses with many units.
- In-app payments are not preferred by some users.
- Monthly planning can be challenging for some users.
- Requires too many clicks/steps for certain tasks, such as printing.
- Being logged out after a few minutes of inactivity.
- Inability to modify site type without losing history on the screen.
- Issues with the payment system going down occasionally.
RezExpert alternatives
CampspotBetter fit for smaller campgrounds. Stronger focus on marketing tools and revenue growth features. More user-friendly, but some users report difficulties with billing and group reservations. A popular RezExpert alternative and competitor.Read more
Hospitable.comBetter fit for smaller vacation rental businesses. More automation focused, especially for guest communication. Stronger emphasis on short-term rentals. Growing faster.Read more
BookervilleBetter for smaller vacation rental businesses. More affordable and user-friendly. Stronger customer support. A RezExpert alternative and competitor.Read more
WebRezProBetter for small to medium-sized hotels. A RezExpert alternative known for strong customer support and user-friendly interface. Offers more robust reporting and accounting features.Read more
ReservationKeyBetter ratings and more user reviews. A RezExpert alternative focused on affordability for small to midsize lodging businesses.Read more
RezExpert FAQ
What is RezExpert and what does RezExpert do?
RezExpert is a web-based reservation and property management software for campgrounds, RV resorts, hotels, and marinas. It streamlines bookings, guest info, payments, and marketing, boosting revenue through online bookings, automated emails, dynamic pricing, and channel management. It also offers RezExpert AI for optimizing marketing.
How does RezExpert integrate with other tools?
RezExpert integrates with various third-party services, including online travel agents (OTAs) through its channel management feature. It also facilitates direct bookings via its online booking page and automates communications through automated emails. Further integration details are limited.
What the main competitors of RezExpert?
Alternatives to RezExpert include Campspot, WebRezPro, and ReservationKey for campground management. Hospitable.com, Bookerville, and Preno are suitable alternatives for vacation rental and hotel management, offering similar features for managing bookings and guest communication.
Is RezExpert legit?
RezExpert appears legitimate, offering property management software with features like online booking and automated emails. Capterra reviews rate it 4.82/5, praising its user-friendly interface and comprehensive features. However, some users mention limited customization and occasional payment system issues. Consider these factors when assessing if RezExpert is safe and suitable for your needs.
How much does RezExpert cost?
RezExpert doesn't publicly disclose its pricing. Contact their sales team for a customized quote based on your specific property management needs. Consider factors like property size and desired features when evaluating if RezExpert is worth the investment.
Is RezExpert customer service good?
RezExpert's customer service is consistently praised in reviews. Users highlight the helpful, responsive, and friendly support team, emphasizing their personalized approach and efficient problem-solving. Many appreciate the support team's proactive check-ins and willingness to assist with various issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.