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Sitejabber description
Sitejabber is a software platform helping businesses leverage customer reviews for marketing and reputation management. It offers tools to collect, monitor, and share reviews across different online platforms. Sitejabber focuses on boosting brand visibility and credibility through features like Google Seller Rating integration and review widgets. They have been serving customers for over 15 years and boast a user base exceeding 2 million monthly users.
What companies are using Sitejabber?
Who is Sitejabber best for
Sitejabber, now Jabio, helps B2C businesses collect, manage, and analyze customer reviews. Users praise the user-friendly interface and detailed reporting, but some have criticized the handling of negative reviews and pricing. With flexible pricing plans, Sitejabber offers tools to improve online reputation and boost brand visibility.
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Best fit for small to medium-sized businesses.
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Ideal for B2C businesses focused on online reputation management.
Sitejabber features
| Supported Sitejabber offers review analytics through Jabio Insights. |
| Supported Sitejabber supports automated review requests, helping businesses generate reviews. |
| Supported Sitejabber offers automated review requests, including bulk uploads. |
| Supported Sitejabber supports review monitoring from various platforms. |
| Supported Sitejabber offers tools to analyze review data and track key metrics, including customer sentiment and competitor analysis. |
| Supported Sitejabber, now Jabio, supports online reputation management via review monitoring, feedback response, and sentiment analysis. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Sitejabber reviews
We've summarised 133 Sitejabber reviews (Sitejabber TrustPilot reviews and Sitejabber G2 reviews) and summarised the main points below.
- User-friendly interface for both businesses and reviewers.
- Effective review solicitation tools.
- Detailed reporting features help businesses track their online reputation.
- Good customer success team.
- Negative reviews are prioritized, while positive reviews are difficult to get published.
- Unfair pricing model, especially for small businesses.
- Lack of transparency and poor communication from customer support.
- Fake reviews are common and not effectively addressed.
Sitejabber pricing
The commentary is based on 6 reviews from Sitejabber G2 reviews.
Sitejabber is praised for its cost-effectiveness and reasonable pricing, offering valuable features and flexible plans. Users highlight its affordability compared to competitors, making it a good value for review management. Some optional features incur extra costs, allowing users to customize their service.
Users sentiment
See the Sitejabber pricing page.
Liftoff
Basic review sourcing capabilities for the budget-minded.
Accelerate
All the essentials for company reviews at lower volumes.
Ascend
The full suite of review management tools
Custom
Perfect for high-volume product review environments.
Sitejabber alternatives
Reviews.ioBetter fit for e-commerce, retail, consumer goods, hospitality, telecommunications, energy, automotive, and marketing industries. Offers review analytics, direct response to reviews, and automated review generation via SMS.Read more
BazaarvoiceBetter suited for enterprise companies in various industries, including retail, consumer goods, manufacturing, and automotive. Has more momentum with faster employee growth and offers user-generated content management, including photos and videos. A strong Sitejabber competitor for larger businesses needing syndication across retail platforms.Read more
Google My BusinessFree to use, a key Sitejabber competitor for businesses focused on Google presence. Better for businesses with physical locations seeking improved local SEO.Read more
NiceJobBetter for small and medium businesses in the US, especially in Healthcare, Retail, and Real Estate & Construction. Focuses on reputation marketing, social media management, and SEO. A Sitejabber alternative and competitor.Read more
impact.comBetter for managing all types of marketing partnerships, especially affiliates and influencers. More suitable for businesses focused on finance, ecommerce, retail, consumer goods, and media.Read more
Sitejabber FAQ
What is Sitejabber and what does Sitejabber do?
Sitejabber, now Jabio, helps businesses collect, manage, and analyze customer reviews to improve online reputation and marketing. It offers review generation, monitoring, and analytics tools, including Google Seller Rating integration. Sitejabber aims to boost brand visibility and credibility.
How does Sitejabber integrate with other tools?
Sitejabber integrates with Google Seller Ratings to enhance product visibility and build brand trust. It also offers review widgets for websites and social media platforms, facilitating review sharing and boosting online presence. While it doesn't list specific integrations, its focus is on leveraging reviews across the web.
What the main competitors of Sitejabber?
Sitejabber's main competitors include Bazaarvoice, Reviews.io, NiceJob, Birdeye, Trustpilot, and GMBapi.com. These platforms offer similar services such as review collection, reputation management, and customer feedback analysis. They cater to various business sizes and needs, with some specializing in specific industries or functionalities.
Is Sitejabber legit?
Sitejabber, now Jabio, helps businesses manage online reviews. While some users find it user-friendly and appreciate the review tools, others have raised concerns about the platform's handling of negative reviews, pricing, and transparency. Consider these factors when deciding if Sitejabber is safe and right for your business.
How much does Sitejabber cost?
Sitejabber offers the Liftoff plan for $49/month, Accelerate plan for $99/month, and Ascend plan for $149/month. A custom plan is also available for high-volume product review environments. Contact Sitejabber for custom pricing.
Is Sitejabber customer service good?
Sitejabber's customer service receives mixed reviews. While some praise the responsiveness and helpfulness of their account managers and support teams, others report difficulty getting responses and a lack of communication. Some customers mention excellent support, while others have experienced unresponsive account managers.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.