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Google My Business description
Google My Business is a free tool that lets you manage how your business appears on Google Search and Maps. Update your business information, hours, photos, and respond to customer reviews, all in one place. It’s a simple way for any business to get found online and attract new customers.
Who is Google My Business best for
Google My Business is a free tool ideal for businesses wanting to manage their online presence, especially on Google Search and Maps. Users love its ease of use and valuable insights, but dislike the slow verification and limited photo control. With features like review responding and listing management, it's a great choice for improving local SEO and visibility.
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Ideal for small to enterprise businesses.
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Best fit for Finance, E-commerce, Retail, Manufacturing, Education, Real Estate, Media, IT, Professional Services, and Automotive industries.
Google My Business features
| Supported Google My Business lets you reply to reviews directly. |
| Supported Google Business Profile enables managing business listings in one place. |
| Supported Duplicate listings can be identified and merged or removed. |
| Supported Google Business Profile integrates with various software via platforms like Albato and Zapier. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Google My Business reviews
We've summarised 367 Google My Business reviews (Google My Business G2 reviews) and summarised the main points below.
- Easy to use and manage.
- Provides valuable insights into customer interactions.
- Helps improve local SEO and online visibility.
- Free to use and set up.
- Effective for generating leads.
- Slow verification process.
- Difficulty managing user-suggested edits.
- Limited control over user-uploaded photos.
- Customer support can be unresponsive.
- Confusing Google account integration.
Google My Business pricing
The commentary is based on 35 reviews from Google My Business G2 reviews.
Google My Business (now Google Business Profile) is a free service lauded for its local SEO benefits and lead generation capabilities. While some users mention paid advertising options, the core features are free to use, making it a cost-effective choice for businesses seeking online visibility.
Users sentiment
Google My Business alternatives
GMBapi.comBetter for managing multiple business locations. Specifically designed for medium to large businesses. GMBapi.com is a paid Google My Business alternative with a pricing model based on the number of locations. Has growing momentum.Read more
ReviewTrackersBetter for multi-location businesses, especially in hospitality and retail. Focuses on review analytics and reputation management from various sources. Offers review generation and real-time alerts.Read more
LocaloBetter for local citation management and offers AI-powered SEO insights. Higher rated by users, but more expensive with some limitations on keyword tracking and image uploads.Read more
Google AdsPaid advertising platform focusing on increasing website traffic and generating leads through targeted ads. Better for businesses focused on paid online advertising campaigns.Read more
GMB BriefcasePaid alternative with social media scheduling and additional SEO tools. Focuses on small to medium businesses.Read more
UberallBetter for enterprise businesses with multiple locations. Has broader industry coverage, including hospitality and consumer goods. Lower ratings on Glassdoor.Read more
Google My Business FAQ
What is Google My Business and what does Google My Business do?
Google My Business (now Google Business Profile) is a free tool that allows businesses to manage their online presence on Google Search and Maps. It enables businesses to update information, respond to reviews, add photos, and gain insights into customer interactions, ultimately improving local SEO and attracting new customers.
How does Google My Business integrate with other tools?
Google My Business integrates with various platforms through services like Albato and Zapier, enabling streamlined management of listings, reviews, and other business information. This integration enhances the core features of Google My Business, contributing to improved online visibility and customer engagement.
What the main competitors of Google My Business?
Top alternatives to Google My Business include GMBapi.com, ReviewTrackers, Uberall, Right Choice, Chatmeter, and Semrush. These competitors offer similar features such as listing management, review monitoring, and reputation management, often catering to multi-location businesses and providing deeper analytics.
Is Google My Business legit?
Yes, Google My Business (now Google Business Profile) is a legitimate free tool from Google. It's safe, easy to use, and helps businesses manage their online presence on Google Search and Maps. It's a great way to improve local SEO and attract new customers.
How much does Google My Business cost?
Google My Business, now known as Google Business Profile, is a free service. There are no paid plans or add-ons associated with managing your business profile on Google. Therefore, it's definitely worth it!
Is Google My Business customer service good?
Customer service reviews for Google My Business are mixed. While many users praise the platform's ease of use and helpfulness for local SEO, several report difficulties contacting customer support and slow response times when issues arise, like incorrect information or account suspensions.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.