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SightCall description
SightCall is a video software platform that helps businesses assist customers remotely. It allows you to see what your customer sees through their smartphone camera and guide them with augmented reality tools. SightCall aims to improve customer satisfaction, decrease problem resolution time, and reduce the need for in-person visits, making it suitable for companies with field service or remote customer support needs.
Who is SightCall best for
SightCall is a video software platform that empowers businesses to assist customers remotely. Users praise its excellent real-time video and audio quality, AR-powered visual support, and streamlined communication tools. However, some users mention the high price point and occasional difficulties with setup. SightCall is best for small and mid-sized businesses with field service or remote customer support needs looking to improve customer satisfaction and reduce problem resolution time.
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Best fit for small to mid-sized businesses.
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Ideal for businesses with field service or remote customer support needs.
SightCall features
| Supported SightCall offers web-based remote access, eliminating the need for additional software. |
| Supported SightCall offers integrations with platforms like Salesforce, ServiceNow, and Zendesk, and supports custom integrations. |
| Supported SightCall can be used on mobile devices running Android 7.0+ or iOS 14+. |
| Supported SightCall offers AR-powered visual support for real-time collaboration. |
SightCall reviews
We've summarised 21 SightCall reviews (SightCall G2 reviews) and summarised the main points below.
- Excellent real-time video and audio quality, ensuring clear communication.
- Provides effective remote visual support and collaboration tools, including AR features.
- Streamlines communication and problem-solving through screen sharing, annotations, and file sharing.
- Easy-to-use interface for basic video calls and communication.
- Facilitates efficient technical assistance and customer support interactions.
- High price point, making it less accessible for smaller businesses.
- Requires stable internet connectivity for optimal performance; issues arise with poor connections.
- Occasional difficulties with setup and technical compatibility.
- Some users report a steep learning curve, especially for advanced features.
- Limited offline functionality
SightCall alternatives
TeamViewer FrontlineBetter for enterprise companies and a wider range of industries. Has more momentum based on website traffic and employee growth. AR features occasionally experience glitches. More negatively perceived pricing.Read more
Zoho LensBetter fit for mid-sized companies. Has a free plan. Growing faster in terms of website traffic and employee growth. A SightCall competitor and alternative.Read more
XMRealityBetter for enterprise companies. More focused on manufacturing, food and beverage, housing and facility management, packaging, energy and utilities.Read more
Help LightningBetter for enterprise businesses. G2 rating is higher. Has slower momentum. More focused on complex equipment.Read more
Remote EyeBetter for Healthcare, Manufacturing, Media & Entertainment, and Software/IT. Excellent customer support and ease of use. Mobile reporting, ERP integrations, and in-app messaging features included. SightCall alternative; Remote Eye competitor.Read more
TeamViewer RemoteBetter for IT support and unattended access. More suitable for small and medium businesses. Has wider industry applicability. Growing faster than SightCall. Users appreciate its stability, ease of use, and cross-platform compatibility. A free version is available for personal use. However, users dislike its pricing and recent UI changes. A SightCall alternative and competitor.Read more
SightCall FAQ
What is SightCall and what does SightCall do?
SightCall is a video software platform enabling businesses to provide remote customer support using augmented reality (AR). It allows agents to see what the customer sees through their smartphone camera and guide them with AR tools, improving customer satisfaction and reducing resolution times.
How does SightCall integrate with other tools?
SightCall integrates with various platforms, including Salesforce, ServiceNow, and Zendesk. It also supports custom integrations, enhancing its flexibility for diverse business needs and streamlining workflows.
What the main competitors of SightCall?
SightCall's main competitors include TeamViewer Frontline, Zoho Lens, XMReality, Help Lightning, and Remote Eye. These alternatives offer similar AR-powered visual support and remote collaboration features for various industries. TeamViewer Remote also competes, focusing on remote access and support for SMBs.
Is SightCall legit?
Yes, SightCall is a legitimate video software platform used by many businesses for remote customer support and field services. It offers AR-powered visual support and integrates with platforms like Salesforce. While SightCall is known for its high-quality video and audio, some users find the pricing to be a bit high.
How much does SightCall cost?
SightCall doesn't publicly disclose pricing information. Contact their sales team for a customized quote based on your specific business needs and to determine if SightCall is worth the investment.
Is SightCall customer service good?
SightCall receives positive feedback for its real-time video quality and effective remote collaboration tools, including AR features. However, some users mention the high price and occasional technical difficulties. Overall, customer reviews suggest SightCall is a powerful tool, but may require a stable internet connection and some learning for advanced features.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.