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Help Lightning description
Help Lightning is a cloud-based video collaboration software that uses augmented reality (AR) to provide remote support. It allows experts to virtually work side-by-side with technicians or customers as if they were physically present. This is achieved through features like merged video streams and 3D annotation. Help Lightning is designed to assist businesses, particularly those dealing with complex equipment, in areas like installation, repair, and training. The goal is to reduce the need for on-site visits, improve first-time fix rates, and enhance customer satisfaction.
Who is Help Lightning best for
Help Lightning is a powerful augmented reality (AR) video collaboration tool designed for large enterprises with complex equipment. It enables experts to provide remote support as if they were on-site, merging video streams and using 3D annotations. Users praise its ease of use and excellent customer support. However, some have noted occasional connectivity issues and performance impact.
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Best fit for large enterprises (1000+ employees).
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Ideal for manufacturing, telecommunications, and medical equipment companies.
Help Lightning features
| Supported Help Lightning allows users to add annotations, drawings, and markings onto real-world objects within its augmented reality environment. |
| Supported Help Lightning supports smart glasses for hands-free operation and AR experiences. |
| Supported Help Lightning offers auto-guided self-help with AR and video content. |
| Supported Help Lightning offers AR-powered remote assistance, enabling real-time collaboration and support. |
| Supported Help Lightning merges video streams into a single view using its merged reality technology. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Help Lightning reviews
We've summarised 45 Help Lightning reviews (Help Lightning G2 reviews) and summarised the main points below.
- Easy to use and implement, with simple user interface.
- Excellent customer support, responsive and helpful.
- Merged reality and 3D annotation features enhance remote collaboration.
- No app download or sign-on required for customers.
- Useful for various applications like troubleshooting, training, and inspections.
- Occasional connectivity issues, especially with Android phones.
- Performance impact on the user's computer.
- Limited number of participants in a virtual meeting.
- Lack of in-session audio controls.
- Inability to zoom in on a live image.
Help Lightning pricing
The commentary is based on 4 reviews from Help Lightning G2 reviews.
Help Lightning offers robust features like merged reality and streamlined communication tools, but some users find the pricing a bit high. While the cost might be a concern for some, many reviewers feel the value justifies the expense, especially considering the ROI from reduced travel and downtime.
Users sentiment
Help Lightning alternatives
SupportGenieBetter for creating AR manuals and self-service instructions. Has slower momentum.Read more
Zoho AssistBetter for IT support and helpdesk use cases. A Help Lightning competitor and alternative, it offers broader industry fit, especially for IT and Telecom. It has more momentum in terms of website traffic and employee growth. Lacks augmented reality features.Read more
AR GenieAR Genie is growing faster and supports AR glasses. It's a Help Lightning competitor and alternative.Read more
TeamViewer RemoteBetter for IT support and troubleshooting, particularly for small to medium businesses. Has broader cross-industry applicability. Offers a free version for personal use. Is growing faster in terms of website traffic and employee growth. Users appreciate its stability, user-friendly interface, and cross-platform compatibility but dislike its pricing and recent UI changes. A Help Lightning alternative and competitor.Read more
Microsoft TeamsBetter for internal communication and collaboration, especially for businesses invested in the Microsoft ecosystem. Lacks augmented reality features for remote assistance and inspections. Has broader industry applications but isn't specifically designed for complex equipment support. Website traffic is growing faster.Read more
Remote EyeBetter for smaller businesses and those in healthcare, media, or software. Stronger customer service, ease of use, reliability, and implementation. A Help Lightning competitor and alternative, but has declining momentum.Read more
Help Lightning FAQ
What is Help Lightning and what does Help Lightning do?
Help Lightning is a cloud-based augmented reality (AR) video collaboration software. It merges video streams and uses 3D annotation to enable remote experts to visually guide technicians or customers. This improves first-time fix rates, reduces on-site visits, and enhances training and customer satisfaction.
How does Help Lightning integrate with other tools?
Help Lightning integrates with other tools through its open API and SDK. It also offers integrations with enterprise-grade platforms like Salesforce, ServiceNow and Microsoft Teams, enhancing workflows and data sharing. This allows businesses to connect Help Lightning with their existing CRM, ITSM, and communication tools.
What the main competitors of Help Lightning?
Help Lightning's main competitors include AR Genie, Zoho Assist, Remote Eye, and TeamViewer Remote. These alternatives offer similar features like remote access, augmented reality support, and video collaboration tools.
Is Help Lightning legit?
Yes, Help Lightning is a legitimate software company. They offer augmented reality-based remote support software, receiving positive reviews for ease of use and helpful customer support. Help Lightning is safe and suitable for large enterprises needing visual guidance.
How much does Help Lightning cost?
Help Lightning pricing is not publicly available. Contact Help Lightning directly to obtain specific product pricing and determine if it's worth the investment for your needs.
Is Help Lightning customer service good?
Help Lightning's customer service receives overwhelmingly positive feedback. Users praise the helpful and responsive support team, highlighting their commitment to improving the user experience. The team's proactive communication, especially regarding updates, is also frequently mentioned in reviews.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.