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Remote Eye description
Remote Eye is a software solution that enables real-time video collaboration between your field technicians and remote experts. Using smartphones, tablets, or smart glasses, technicians can receive guidance on installations, maintenance, or repairs. This visual assistance helps improve communication, knowledge sharing, and reduces downtime. Remote Eye is helpful for industries like manufacturing, automotive, and field services, where on-site support is critical.
Who is Remote Eye best for
Remote Eye is a real-time video collaboration software connecting field technicians with remote experts. This solution facilitates guidance on installations, maintenance, or repairs using smartphones, tablets, or smart glasses. Users praise its ease of use and effectiveness, especially in low-bandwidth environments. However, some users mention the high price and occasional connection instability. Ideal for businesses seeking to improve remote support and collaboration.
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Best fit for small to medium-sized businesses.
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Ideal for manufacturing, automotive, and field service industries.
Remote Eye features
| Supported Remote Eye integrates with CRM and ERP systems via API and SSO. |
| Supported Remote Eye supports multilingual voice and text translation during video calls. |
| Supported Remote Eye allows frontline workers to connect with remote experts via video calls for real-time guidance. |
| Supported Remote Eye provides remote assistance and guidance using smart glasses, enabling real-time collaboration. |
| Supported Remote Eye supports smart glasses, hands-free operation, and real-time remote assistance. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Remote Eye reviews
We've summarised 46 Remote Eye reviews (Remote Eye Capterra reviews and Remote Eye G2 reviews) and summarised the main points below.
- Easy to use, setup, and learn.
- Real-time visibility and remote assistance capabilities.
- Integrates well with various devices (smartphones, tablets, smart glasses).
- Effective in low-bandwidth environments.
- Good customer support.
- Difficult to invite users without the app.
- High price, requires quick ROI.
- User interface could be improved.
- Occasional connection instability, disrupting sessions.
Remote Eye pricing
The commentary is based on 13 reviews from Remote Eye Capterra reviews and Remote Eye G2 reviews.
While Remote Eye offers "friendly subscription packages," some users find the pricing and payment process high, especially considering the features offered by competitors. Others mention a need for more affordable service charges for wider accessibility. Despite this, many find the software a worthwhile investment due to its time-saving and cost-reducing benefits.
Users sentiment
See the Remote Eye pricing page.
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Remote Eye has a free plan.
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Remote Eye has a free trial.
Free
Benefit from our solutions permanently for free.
Professional
Take advantage of the full power of our solutions
Enterprise
For organisations with particular requirements
Remote Eye
Up to 5 usersUnlimited sessionsUnlimited cloud strorageUnlimited multi-call usersPermanent and Temporary contactsCalls with multiple free guestsVideo call recording100% secure. ISO27001 certifiedSmart-glasses compatible
Remote Eye
Unlimited sessionsUnlimited cloud strorageUnlimited multi-call usersPermanent and Temporary contactsCalls with multiple free guestsVideo call recordingCompatible with a wide range of Smart-glassesProfessional endoscopes, digital microscopes and external cameras100% secure. ISO27001 certifiedPremium support 24/7
Process Eye
Unlimited workflow tasksUnlimited cloud storageUnlimited sessionsFast set-up of workflowsOffline workflowAI-poweredCompatible with a wide range of Smart-glasses100% secure. ISO27001 certifiedPremium support 24/7
Wideum SUITE
Discover the perfect combination of remote assistance and workflow solutionsUnlimited sessionsUnlimited cloud storageCompatible with a wide range of Smart-glasses100% secure. ISO27001 certifiedPremium support 24/7
Remote Eye alternatives
Zoho LensZoho Lens is growing faster than Remote Eye and offers a free plan. It's a better Zoho Lens alternative for those seeking AR-powered remote assistance with session recording and analytics.Read more
TaskimoBetter for digitizing paper-based processes and workflows. Has less momentum in terms of growth and lacks user reviews and ratings compared to Remote Eye, a Remote Eye competitor. Focuses on task management and process documentation rather than real-time AR assistance.Read more
Plutomen ConnectPlutomen Connect offers in-app messaging. Fewer user reviews are available as a Remote Eye alternative.Read more
TeamViewer RemoteBetter for IT support and troubleshooting on remote devices. A free version is available for personal use. More established, exhibiting faster website traffic and employee growth. Primarily focused on remote desktop access and control, unlike Remote Eye's focus on AR-assisted visual collaboration.Read more
SortScapeBetter fit for landscaping businesses. Lacks AR features, smart glasses compatibility, and real-time remote expert assistance. Primarily focused on scheduling, time tracking, and customer communication automation. SortScape is a Remote Eye competitor and alternative.Read more
XMRealityHas less momentum. Lacks smart glasses compatibility and hands-free AR features. Doesn't specify pricing details. Remote Eye alternative. XMReality competitor.Read more
Remote Eye FAQ
What is Remote Eye and what does Remote Eye do?
Remote Eye provides real-time video collaboration between field technicians and remote experts using smartphones, tablets, or smart glasses. This visual assistance improves communication, knowledge sharing, and reduces downtime, especially in manufacturing, automotive, and field service industries.
How does Remote Eye integrate with other tools?
Remote Eye integrates with CRM and ERP systems via API and SSO. It also offers multilingual voice and text translation during video calls. This facilitates real-time remote expert assistance using various devices, including smart glasses.
What the main competitors of Remote Eye?
Top alternatives to Remote Eye include Zoho Lens, Plutomen Connect, and TeamViewer Remote. These solutions offer similar features like AR-powered remote assistance, real-time collaboration tools, and integrations with existing systems. Consider these Remote Eye competitors for video collaboration and remote expert guidance.
Is Remote Eye legit?
Yes, Remote Eye is a legitimate software solution for remote video collaboration and assistance. It's known for its ease of use, real-time support capabilities, and compatibility with various devices. However, some users mention the high price and occasional connection instability.
How much does Remote Eye cost?
Remote Eye offers two pricing tiers: €100 and €5550. Process Eye is €5550 and Wideum SUITE is €9585. A free version is also available with limited features. Contact Wideum for custom enterprise pricing.
Is Remote Eye customer service good?
Customers consistently praise Remote Eye's exceptional customer support, describing the team as highly knowledgeable, readily available, and quick to resolve any challenges. This positive feedback suggests a strong commitment to customer satisfaction.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.