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ShopWorks description
ShopWorks is an AI-powered workforce management software designed for mid-size to large businesses in industries like retail, hospitality, and leisure. It helps you optimize employee scheduling, track time and attendance, forecast labor demand, and manage absences. This reduces administrative work, improves payroll accuracy, and helps you make informed decisions about staffing. ShopWorks also aims to enhance employee satisfaction and retention with features like fair scheduling and proactive insights.
What companies are using ShopWorks?
Who is ShopWorks best for
ShopWorks is an AI-powered workforce management solution designed for mid-size to large businesses in retail, hospitality, and leisure. Users praise its intuitive interface for managing staff rotas, tracking time and attendance, and automated holiday requests. However, some find managing multiple leave requests and customizing reports challenging. ShopWorks excels in optimizing employee scheduling, forecasting labor demand, and managing absences, ultimately boosting efficiency and employee satisfaction.
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Best fit for mid-size to large businesses.
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Ideal for retail, hospitality, and leisure industries.
ShopWorks features
| Supported ShopWorks offers Demand.Ai and Forecasting.Ai for predictive demand management. |
| Supported ShopWorks uses AI to optimize scheduling based on demand, employee availability, and skill set. |
| Supported ShopWorks supports leave management, including requests, approvals, balances, and policies. |
| Supported ShopWorks offers time and attendance tracking and payroll features. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Reliability and Performance
ShopWorks reviews
We've summarised 43 ShopWorks reviews (ShopWorks Capterra reviews and ShopWorks G2 reviews) and summarised the main points below.
- Easy-to-use interface for managing staff rotas and tracking time and attendance.
- Helpful overview of the rota via departments and easy access to staff availability.
- Automated holiday requests are automatically added to the rota.
- Quick customer service response time.
- Comprehensive reporting features, including absence and loan working reports.
- Difficult to manage multiple leave requests for a single day (e.g., annual leave and lieu time).
- No option to decline a shift offer or automatic set to unavailable.
- Inability to create and save recurring shift patterns for individual employees.
- Holiday pots are not linked to individual shift patterns, causing confusion with holiday allocation.
- Limited customization for reports; data often irrelevant or in a poor format.
ShopWorks pricing
The commentary is based on 2 reviews from ShopWorks Capterra reviews.
ShopWorks offers great value for money, saving businesses money on payroll and resource allocation. It's considered a cost-effective staff management solution with a positive return on investment, especially compared to other options. While specific pricing details aren't available in reviews, its affordability is frequently praised.
Users sentiment
See the ShopWorks pricing page.
ShopWorks alternatives
PaylocityBetter fit for companies across a broader range of industries. Has less momentum.Read more
BambooHRBetter for small to mid-sized businesses. Broader industry fit. Has employee experience features. Supports payroll, time, and benefits features. Grows faster.Read more
RipplingBetter fit for businesses with global operations needing international payroll and IT management. Has broader industry applicability and is growing faster.Read more
PeopleForceBetter fit for small to mid-sized businesses focused on software, IT, or telecommunications. It has broader HR functionalities beyond workforce management. PeopleForce is growing significantly faster. A ShopWorks alternative and competitor.Read more
ClickUpBetter for broader project management needs beyond workforce scheduling. Has more momentum. Suitable for a wider range of industries as a ShopWorks alternative and competitor.Read more
ShopWorks FAQ
What is ShopWorks and what does ShopWorks do?
ShopWorks is AI-powered workforce management software for mid-size to large businesses in retail, hospitality, and leisure. It optimizes employee scheduling, tracks time and attendance, forecasts labor demand, and manages absences. This leads to reduced administrative work, improved payroll accuracy, and better staffing decisions.
How does ShopWorks integrate with other tools?
ShopWorks integrates with various tools to enhance its functionality. It offers integrations for payroll, time clocks, and POS systems. More specific details on integration partners are limited.
What the main competitors of ShopWorks?
Alternatives to ShopWorks include Paylocity, Legion WFM, and BambooHR. Paylocity and BambooHR offer broader HR and payroll features, while Legion WFM focuses on AI-driven workforce management similar to ShopWorks. ClickUp and Rippling are also potential competitors, offering broader workforce management solutions. OnSinch is a suitable alternative for businesses focused on temporary staff management.
Is ShopWorks legit?
ShopWorks appears to be a legitimate software. User reviews highlight its easy-to-use interface and comprehensive reporting. However, note some users have reported difficulties managing complex leave requests and limited report customization. Consider these factors when evaluating if ShopWorks is safe and suitable for your needs.
How much does ShopWorks cost?
I couldn't find pricing information for ShopWorks. Contact ShopWorks directly to obtain specific product pricing details and determine if it's worth the investment for your needs.
Is ShopWorks customer service good?
ShopWorks customer service receives mixed reviews. While some praise the quick response times and helpful support, others mention frequent changes in customer service personnel and a heavy reliance on support for reports and audits. Some users also note difficulty with report customization and a lack of user-friendly features.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.