Last updated on
Company health
Ratings
ShipRocket description
ShipRocket is an automated shipping software designed for ecommerce businesses in India. It allows you to ship products using various courier partners like FedEx, Aramex, Delhivery, and more, all at discounted rates. ShipRocket simplifies your logistics by managing shipping, tracking, and delivery, letting you focus on your business growth. It is known for its wide range of courier partners and competitive shipping rates within India.
Who is ShipRocket best for
ShipRocket helps Indian e-commerce businesses streamline shipping with multiple courier partners at discounted rates. Users praise the wide courier options and real-time tracking, but some report pickup delays and poor customer service. Best for businesses seeking an integrated platform for shipping within India but needing to weigh customer support concerns.
-
Ideal for small, medium, and enterprise e-commerce businesses.
-
Best fit for retail, consumer goods, and logistics industries.
ShipRocket features
| Supported ShipRocket offers multi-carrier support, allowing users to choose from various shipping partners. |
| Supported ShipRocket offers integrations with popular tools and APIs. |
| Supported ShipRocket supports return requests processing, including creating and managing returns. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
ShipRocket reviews
We've summarised 190 ShipRocket reviews (ShipRocket TrustPilot reviews, ShipRocket Capterra reviews and ShipRocket G2 reviews) and summarised the main points below.
- Wide range of courier partners and competitive shipping rates within India.
- Convenient doorstep pickup service, eliminating trips to courier offices.
- Easy-to-use platform and mobile app for managing shipments.
- Real-time tracking and updates for both senders and recipients.
- Automated order processing and integration with e-commerce platforms.
- Frequent pickup delays and failures, sometimes exceeding a month.
- Unresponsive and unhelpful customer support, often providing canned responses.
- Inaccurate weight discrepancies leading to unexpected extra charges.
- Lost or damaged shipments with difficult and lengthy claim processes.
- RTO (Return to Origin) issues with unclear reasons and added costs.
ShipRocket pricing
The commentary is based on 59 reviews from ShipRocket Capterra reviews, ShipRocket G2 reviews and ShipRocket TrustPilot reviews.
While ShipRocket offers competitive pricing and multiple courier partners, some users have reported issues with weight discrepancies and hidden charges. Several negative reviews mention unexpectedly high shipping costs and difficulties obtaining refunds for these discrepancies. Others find the pricing acceptable, especially for domestic shipping within India.
Users sentiment
See the ShipRocket pricing page.
-
ShipRocket has a free plan.
-
ShipRocket has a free trial.
Lite
A free and simplified plan best for social, small and medium e-commerce sellers
Professional
Dynamic plans for sellers who sell on multiple marketplaces and websites
Enterprise
Get an exclusive plan tailored to meet your business needs
ShipRocket alternatives
ShipStationBetter suited for businesses outside of India needing international shipping. Has wider carrier integrations beyond India. Growing faster than ShipRocket.Read more
DesktopShipperBetter ease of use. Caters to a wider range of industries including e-commerce, retail, consumer goods, manufacturing, transportation, and more. A ShipRocket competitor and alternative for those seeking broader industry application.Read more
ShippingEasyBetter suited for US-based businesses selling online. Has broader integrations with popular eCommerce platforms like Etsy. Offers customer marketing and branding tools. Growing faster than ShipRocket.Read more
GoCometBetter for larger businesses with complex international freight operations. Focuses on freight procurement, invoice auditing, and supply chain communication. A strong ShipRocket competitor for enterprise freight management.Read more
QuickBooks OnlineBetter for financial management, reporting, and accounting tasks. A good QuickBooks Online alternative for eCommerce businesses needing shipping management in India.Read more
ShipRocket FAQ
What is ShipRocket and what does ShipRocket do?
ShipRocket is a shipping software simplifying logistics for Indian ecommerce businesses. It offers access to multiple courier partners at discounted rates, manages shipping and tracking, and provides convenient doorstep pickup. However, users report issues with customer service, pickup delays, and unexpected charges.
How does ShipRocket integrate with other tools?
ShipRocket integrates with popular ecommerce platforms, marketplaces, and tools, including Shopify, Magento, WooCommerce, and Amazon. It also offers API integrations for custom solutions, enabling seamless order processing, inventory management, and shipping automation.
What the main competitors of ShipRocket?
ShipRocket's main competitors include ShipStation, ShipKaro, and GoComet. ShipStation offers similar features and integrations for e-commerce businesses. ShipKaro focuses on discounted shipping within India. GoComet provides broader supply chain management tools for larger businesses. Other alternatives include ShippingEasy, DesktopShipper, and Freightview.
Is ShipRocket legit?
ShipRocket is a legitimate shipping software, but user reviews on platforms like Trustpilot reveal mixed experiences. While praised for its courier network and competitive rates within India, users also report issues with customer service, pickup delays, and unexpected charges. Consider these factors when assessing if ShipRocket is safe and suitable for your needs.
How much does ShipRocket cost?
ShipRocket offers a free Lite plan starting at Rs. 26/500gms, ideal for small to medium e-commerce sellers. The Professional plan starts at Rs. 20/500gms, while Enterprise plan pricing is custom. A free trial is also available.
Is ShipRocket customer service good?
ShipRocket's customer service receives negative feedback. Users report unhelpful support, canned responses, and difficulty resolving issues like lost shipments and weight discrepancies. While their sales team is praised for initial engagement, post-sale support seems to be lacking.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.