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Shift4 description
Shift4Shop is an e-commerce platform that provides businesses with the tools to build and manage their online stores. It offers a website builder, payment processing, inventory management, marketing features, and more. What sets it apart is its comprehensive set of features offered at a competitive price, including a free plan for businesses processing a certain volume through Shift4's payment gateway. Shift4Shop is designed to be user-friendly and help businesses of all sizes succeed in selling online.
Who is Shift4 best for
Shift4Shop is a user-friendly e-commerce platform ideal for small to medium-sized businesses. It offers website building, payment processing, inventory management, and marketing tools, all at a competitive price. Users praise the easy-to-use interface and fast transaction processing but caution about potential customer support challenges.
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Best for small to medium-sized businesses (1-100 employees) seeking an all-in-one platform.
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Particularly well-suited for the hospitality and tourism industry and retailers.
Shift4 features
| Supported Shift4Shop offers a website builder with customization options for businesses to create online stores. |
| Supported Shift4 supports online orders via its SkyTab Online Ordering system. |
| Supported Shift4Shop offers inventory tracking, stock alerts, and detailed reports. |
| Supported Shift4 supports payment processing securely and efficiently. |
| Supported Shift4Shop supports SEO-friendly product listings through customizable URLs and built-in SEO tools. |
Shift4 reviews
We've summarised 50 Shift4 reviews (Shift4 Software Advice reviews, Shift4 Capterra reviews and Shift4 G2 reviews) and summarised the main points below.
- User-friendly interface for processing payments.
- Easy to search for transactions.
- Seamless integration with some POS systems.
- Fast transaction processing.
- Helpful and responsive account managers (when available).
- Difficult to cancel service.
- Inadequate customer support.
- Unclear and inaccurate reports.
- Long wait times for support, sometimes days for a response.
- Unexpected and unexplained fee increases.
Shift4 pricing
The commentary is based on 15 reviews from Shift4 Capterra reviews and Shift4 G2 reviews.
Shift4's pricing is a significant concern for many users. While some find it competitive, others report unexpected increases, hidden fees, and a lack of transparency regarding costs. Specifically, some users have experienced substantial unexplained increases in monthly fees.
See the Shift4 pricing page.
Shift4 alternatives
ShopifyBetter suited for larger businesses and a wider range of industries. Has significantly more momentum in terms of employee growth. Provides more features for team collaboration and international sales.Read more
VolusionBetter fit for businesses across various industries like finance, ecommerce, and media. A good Shift4 competitor for those seeking a simpler, beginner-friendly platform.Read more
BigCommerceBetter suited for larger businesses and those focused on B2C and B2B selling. Offers more extensive customization and integrations. Has a larger user base and is growing faster than Shift4. Higher rated by users.Read more
Adobe Commerce (formerly Magento Commerce)Better suited for larger businesses with complex needs or multiple brands. Has a larger community and more integrations. Is growing faster than Shift4. A steeper learning curve and requires developers for customization. Better for a wider range of industries including Finance, Manufacturing, and Media.Read more
WooCommerceBetter for users familiar with WordPress. Has a wider industry application. Free to use, although extensions and themes may cost extra. Growing faster than Shift4. More positive reviews and ratings.Read more
BILL AP/ARBetter for automating financial operations like bill payments and invoicing. More focused on SMBs in the USA. Grows faster than Shift4. A strong Shift4 competitor and alternative.Read more
Shift4 FAQ
What is Shift4 and what does Shift4 do?
Shift4 (formerly Shift4Shop) is an e-commerce platform offering tools to build and manage online stores. It provides website building, payment processing, inventory management, and marketing features. It's known for its comprehensive features and competitive pricing, including a free plan for businesses using Shift4's payment gateway.
How does Shift4 integrate with other tools?
Shift4 integrates with various POS systems, offering website ordering through SkyTab Online Ordering, and provides SEO-friendly product listings for enhanced online visibility. It also supports secure and efficient payment processing.
What the main competitors of Shift4?
Shift4's main competitors include Shopify, BigCommerce, Volusion, Adobe Commerce (Magento), and WooCommerce. These platforms offer similar e-commerce functionalities such as online store building, payment processing, and inventory management.
Is Shift4 legit?
Yes, Shift4 is a legitimate payment processing and e-commerce platform. While some users report difficulties with customer service and unexpected fees, many praise its user-friendly interface, seamless integrations, and fast transaction processing. Consider exploring user reviews for more specific feedback on Shift4's safety and reliability.
How much does Shift4 cost?
I couldn't find pricing details for Shift4. For the most current pricing information, it's best to contact Shift4 directly or visit their official website.
Is Shift4 customer service good?
Shift4's customer service receives mixed reviews. While some users praise their account managers as helpful and responsive, many others report long wait times, difficulty canceling service, and unhelpful support agents. Inaccurate reporting further complicates the customer experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.