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SherpaDesk description
SherpaDesk is a cloud-based business management tool designed for professional services. It helps you track work time for billing, manage projects, and handle customer requests. It offers time tracking, invoicing, project management, and helpdesk features all in one platform. It's particularly useful for teams that bill for their time and have field staff who need mobile access.
Who is SherpaDesk best for
SherpaDesk is a cloud-based PSA tool ideal for small and medium-sized businesses (SMBs) in IT, education, and professional services. Users praise its intuitive interface, powerful search, and Xero integration. However, some find the mobile app lacking and desire more detailed invoices. It offers a free version for a single agent, making it easy to try before committing to a paid plan.
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Best for small to medium-sized businesses needing help desk and time tracking.
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Ideal for IT services, education, and professional services.
SherpaDesk features
| Supported SherpaDesk supports creating invoices, sending them to customers, and tracking payments via integrations. |
| Supported SherpaDesk supports reporting and data export for creating charts and graphs in external tools. |
| Supported SherpaDesk offers a knowledge base accessible to all employees with customizable permissions. |
| Supported SherpaDesk allows tracking time spent on tasks and projects. |
| Supported SherpaDesk offers project management tools including task management, time tracking, and project visibility. |
SherpaDesk reviews
We've summarised 98 SherpaDesk reviews (SherpaDesk GetApp reviews, SherpaDesk Capterra reviews and SherpaDesk G2 reviews) and summarised the main points below.
- Easy to implement and use, with fantastic technical support.
- Good UI and integrates well with Xero.
- Powerful search functionality across tickets and knowledge base.
- Flexible pricing with the first user free.
- Regular updates and responsive developers.
- Limited documentation, though the software is reasonably intuitive.
- Time is not rounded up/down, impacting billing accuracy.
- Invoice details lack ticket details beyond the subject.
- Mobile app is slow and limited in functionality.
- Difficulty customizing client-visible branding.
SherpaDesk pricing
The commentary is based on 8 reviews from SherpaDesk Capterra reviews, SherpaDesk G2 reviews and SherpaDesk GetApp reviews.
SherpaDesk's pricing is generally considered affordable and fair, especially for small businesses. The free first technician option is praised, allowing for risk-free trials. Users find the features offered justify the cost, making it a good value overall.
Users sentiment
See the SherpaDesk pricing page.
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SherpaDesk has a free plan.
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SherpaDesk has a free trial.
Single Agent
Keep things from slipping through the cracks with a shared support mailbox.
Base Camp
Manage all customer activities, billing and team performance from one simple platform.
High Camp
All our features, including asset management, auditing, custom emails, vanity URLs & more.
SherpaDesk alternatives
AcceloBetter for marketing and advertising, and larger enterprises. Growing faster, but has shrinking employee base. Integrates with CRM. Comprehensive platform, but the interface is complex, with limited reporting customization.Read more
BeeboleBetter for time tracking and project management across various industries. Lacks integrated invoicing and helpdesk functionality.Read more
QuickBooks TimeBetter for time tracking, scheduling, and payroll integration, especially for businesses already using QuickBooks. A broader industry fit. More user reviews are available publicly.Read more
BigTimeBetter for larger businesses and those in various sectors like healthcare, finance, and manufacturing. Has growing website traffic. Users appreciate the robust billing and time tracking features, seamless accounting integration, and helpful project management tools. However, some find the mobile app cumbersome and the setup complex.Read more
TimeLogBetter fit for larger enterprises and those in healthcare, finance, or government. A SherpaDesk competitor, it has more momentum but some users report slow support and complex setup.Read more
SherpaDesk FAQ
What is SherpaDesk and what does SherpaDesk do?
SherpaDesk is a cloud-based PSA software for professional services, streamlining project management, time tracking, and helpdesk functions. It offers invoicing, robust search, and integrations, ideal for small to medium-sized businesses billing for time. Users praise its ease of use and support but note limitations in documentation and mobile app functionality.
How does SherpaDesk integrate with other tools?
SherpaDesk integrates with Xero for accounting and offers a Contractor License add-on for external technicians. While it lacks specific integrations mentioned for other tools, its open API allows potential for custom integrations. It also supports reporting and data export for use with external charting and graphing tools.
What the main competitors of SherpaDesk?
Alternatives to SherpaDesk include Accelo, BigTime, and NetSuite. These competitors offer similar project management, time tracking, and billing features. Accelo focuses on professional services, BigTime on project profitability, and NetSuite offers a broader suite of business management tools.
Is SherpaDesk legit?
Yes, SherpaDesk is a legitimate PSA platform. G2 and Capterra reviews show users appreciate its ease of use, robust search, and integrations. It's a safe and useful tool, especially for small to medium-sized businesses managing projects, tracking time, and handling client requests.
How much does SherpaDesk cost?
SherpaDesk's pricing includes a free Single Agent plan, a Base Camp plan at $39 per month, and a High Camp plan at $49 per month. Add-ons like Contractor License and custom email are also available, enhancing the product's value. Is SherpaDesk worth it? With its free trial and flexible plans, it's certainly worth considering.
Is SherpaDesk customer service good?
SherpaDesk's customer service is consistently praised in reviews. Users highlight the quick response times, helpfulness of the support team, and their willingness to implement feature requests. While the support team may be small, they are dedicated and provide excellent service.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.