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ServiceWorks description
ServiceWorks is a cloud-based software designed to simplify and streamline field service operations for businesses of all sizes. It offers tools to manage scheduling, dispatching, customer interactions, inventory, and more. ServiceWorks is accessible on any device, even offline, and boasts a simple setup process. Their focus is on providing a user-friendly system with robust features to help businesses save time and money by automating daily tasks.
Who is ServiceWorks best for
ServiceWorks is a cloud-based field service management software ideal for small and medium-sized businesses, especially those in retail. Users praise its robust features, multi-device accessibility, and detailed service records. However, some have reported issues with the mobile app, QuickBooks integration, and inventory management. If you need offline access and detailed reporting, ServiceWorks might be a good fit, but consider the potential drawbacks.
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Best fit for small to medium-sized field service businesses.
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Ideal for retail, but suitable for various field service industries like HVAC, cleaning, and appliance repair.
ServiceWorks features
| Supported ServiceWorks supports reporting on job performance and other metrics. Profitability reporting can be derived indirectly. |
| Supported Technicians can access schedules and job details offline using the mobile app. |
| Supported ServiceWorks provides a mobile app for technicians with access to schedules, job details, and customer information. |
| Supported ServiceWorks supports scheduling and dispatching jobs to technicians. |
| Supported ServiceWorks supports automated internal and external communication, including notifications and two-way messaging. |
| Supported ServiceWorks supports real-time inventory tracking and multi-location management. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
ServiceWorks reviews
We've summarised 120 ServiceWorks reviews (ServiceWorks GetApp reviews, ServiceWorks Software Advice reviews, ServiceWorks Capterra reviews and ServiceWorks G2 reviews) and summarised the main points below.
- Robust features for scheduling, dispatching, and invoicing.
- Accessibility on multiple devices and offline functionality.
- Detailed service records and job notes.
- Customizable invoices and forms.
- Excellent tech support and responsiveness.
- Mobile app bugs and glitches impacting usability.
- QuickBooks Online integration issues and data discrepancies.
- Inventory management problems, especially after Swiftlink transfer.
- Lack of clear documentation and training resources.
- Customer service response times and issue resolution.
ServiceWorks pricing
The commentary is based on 16 reviews from ServiceWorks Capterra reviews, ServiceWorks G2 reviews, ServiceWorks GetApp reviews and ServiceWorks Software Advice reviews.
User reviews on ServiceWorks' pricing are mixed. Some users find it reasonably priced or even a great way to save money, while others feel it's too expensive for the value received, especially given reported software issues and customer support challenges. Several users felt they didn't receive a good return on their investment.
Users sentiment
ServiceWorks alternatives
SimproBetter suited for construction and manufacturing businesses. Geared towards larger businesses and has less momentum.Read more
ServiceNow Connected OperationsBetter fit for larger enterprises. Has more momentum based on employee growth. Stronger online presence and higher ratings. Lacks inventory tracking, offline access, and email notifications. ServiceNow Connected Operations is a ServiceWorks competitor and alternative.Read more
FieldWebMore focused on HVAC, plumbing, CCTV, and RO businesses. Offers income and expense monitoring and contract management.Read more
FieldmagicHas accounting integration with QuickBooks and Xero. Is growing slower and has less momentum.Read more
BigChangeBetter for manufacturing and construction. Pricier, with some reported stability issues and limitations in quoting features. Stronger customer support. A BigChange alternative for businesses focused on tighter integration between operations and financials.Read more
VonigoBetter for retail, consumer goods, manufacturing, education, real estate and construction, transportation and logistics, software/IT, non-profit, government, energy, utilities, professional services, and automotive. Has slower momentum.Read more
ServiceWorks FAQ
What is ServiceWorks and what does ServiceWorks do?
ServiceWorks is a cloud-based field service management software simplifying operations for businesses of all sizes. It offers scheduling, dispatching, customer interaction, inventory management, and offline accessibility. It aims to automate tasks, saving businesses time and money.
How does ServiceWorks integrate with other tools?
ServiceWorks integrates with QuickBooks Online for accounting, but users report integration issues and data discrepancies. Information regarding other integrations is not available. They offer a mobile app for technicians, enabling offline access to schedules and customer information.
What the main competitors of ServiceWorks?
ServiceWorks competes with Simpro, Housecall Pro, and FieldWeb. These alternatives offer similar features for scheduling, dispatching, customer management, and other field service operations. Simpro focuses on the trades, Housecall Pro targets home services, and FieldWeb emphasizes simplified field operations management.
Is ServiceWorks legit?
ServiceWorks' legitimacy is questionable due to negative reviews regarding reliability, performance, and customer service. While it offers robust scheduling and dispatching features, potential users should carefully weigh the reported mobile app bugs and integration issues before committing.
How much does ServiceWorks cost?
I couldn't find pricing details for ServiceWorks. Contact ServiceWorks directly for product pricing or explore alternatives if budget is a concern.
Is ServiceWorks customer service good?
Customer reviews on ServiceWorks's customer service are mixed. While some praise the helpful and responsive support team, others describe long wait times, ineffective communication, and unresolved issues. Several users mention a positive experience with the initial sales representative, but subsequent support interactions were less satisfactory.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.