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ServiceTrade description
ServiceTrade is a software platform designed for contractors, especially in HVAC, mechanical, and fire protection services. It helps manage various aspects of their business like scheduling, dispatching, client communication, and business reporting. A standout feature is its focus on streamlining inspections, making them faster and more accurate while ensuring compliance with industry standards. ServiceTrade promises to help contractors increase efficiency, reduce costs, and ultimately boost their profits.
Who is ServiceTrade best for
ServiceTrade is a robust platform for contractors seeking to streamline their operations, especially those in fire protection, HVAC, and mechanical services. Users praise its real-time job tracking and user-friendly interface. However, some have noted difficulties with rescheduling and occasional bugs. It's best suited for small to medium-sized businesses looking to improve scheduling, dispatching, and client communication.
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Best for small to medium-sized businesses.
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Ideal for contractors in fire protection, HVAC, and mechanical services.
ServiceTrade features
| Supported ServiceTrade offers reports on job performance, profitability, and other key metrics. |
| Supported ServiceTrade offers robust job scheduling and dispatching to technicians. |
| Supported ServiceTrade offers a mobile app for technicians to access schedules, job details, and customer information. |
| Supported ServiceTrade streamlines scheduling and dispatching, optimizes routes, and manages technicians. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
ServiceTrade reviews
We've summarised 56 ServiceTrade reviews (ServiceTrade G2 reviews) and summarised the main points below.
- Real-time job tracking and updates improve efficiency and customer communication.
- Streamlined processes for scheduling, dispatching, and invoicing.
- Excellent and responsive customer support praised for helpfulness and problem-solving.
- User-friendly interface and easy navigation simplifies daily tasks.
- Detailed job histories and reporting features enhance transparency and accountability.
- Difficult rescheduling, often requiring a complete schedule change.
- Occasional bugs and glitches disrupt workflow.
- Integration with accounting software can be challenging.
- Initial setup and training can be time-consuming, lacking clear guidance.
- Limited offline functionality impacts usability in areas with poor internet connectivity.
ServiceTrade pricing
The commentary is based on 3 reviews from ServiceTrade G2 reviews.
ServiceTrade's pricing is generally considered fair for its functionality, though some users feel it could be slightly lower. Despite the cost, many find ServiceTrade a valuable tool that streamlines operations and improves profitability. The expansive features and customization options justify the investment for many businesses.
Users sentiment
See the ServiceTrade pricing page.
Select
Improve your service operations. Includes unlimited office users, QuickBooks integration, live support 9 am – 7 pm ET, and a Certification Program.
Premium
Grow your service business. Includes all Select features plus Service Portal, asset maintenance tasking, project management, salesperson assignments, subcontract work, multiple terms & conditions, support for contract price lists, and support for custom integrations.
Enterprise
Build a premium brand. Includes all Premium features plus recurring contract invoices, Business Analytics reporting, Smart AI capabilities, tech time tracking & capacity planning, multiple brands, and geographical regions.
ServiceTrade alternatives
SuccesswareBetter for smaller businesses. Has a simpler, though dated, interface. Growing faster in terms of web traffic, but has declining employee growth. Offers integrated accounting features.Read more
SimproBetter for manufacturing, ecommerce, and retail. Has broader industry applicability. Website traffic is growing faster. Lower ratings on Glassdoor. Users report a clunky mobile app and slow support.Read more
Contractor ForemanBetter for small to medium-sized businesses in construction. Offers a comprehensive suite of features for a flat monthly fee. Positive user reviews highlight ease of use and comprehensive features but note some performance issues and limited CRM functionality.Read more
ServiceTitanBetter suited for businesses across various industries. Caters to a wider range of company sizes. Has more momentum in terms of website traffic growth.Read more
Service FusionBetter fit for smaller businesses. Caters to retail, consumer goods, and some other industries unlike ServiceTrade. Has real-time dispatching and tracking, but QuickBooks syncing issues and limited reporting are downsides. Pricing starts at $192/month. Has lost some momentum recently.Read more
BuildOpsBetter for mid-size and large commercial contractors. Higher rated and has more momentum. More focus on project management and accounting integrations. Caters to HVAC, electrical, plumbing, and fire & safety.Read more
ServiceTrade FAQ
What is ServiceTrade and what does ServiceTrade do?
ServiceTrade is field service management software for contractors specializing in HVAC, mechanical, and fire protection services. It streamlines scheduling, dispatching, customer communication, and reporting, with a focus on efficient and compliant inspections. ServiceTrade helps contractors enhance efficiency, reduce costs, and increase profitability.
How does ServiceTrade integrate with other tools?
ServiceTrade integrates with QuickBooks for accounting and offers an open API for custom integrations. It also integrates with other tools to enhance functionalities like service portals, asset maintenance, and business analytics reporting. However, some users find integrating with their accounting software challenging.
What the main competitors of ServiceTrade?
ServiceTrade's main competitors include ServiceTitan, Housecall Pro, Jobber, Service Fusion, Simpro, and Successware. These alternatives offer similar features for scheduling, dispatching, and customer management, catering to field service businesses.
Is ServiceTrade legit?
Yes, ServiceTrade is a legitimate software platform. User reviews highlight its streamlined processes for scheduling and dispatching, along with a user-friendly interface. While some users mention occasional bugs and challenging integrations, ServiceTrade is a safe and helpful tool for contractors needing to improve efficiency and customer communication.
How much does ServiceTrade cost?
ServiceTrade offers Select, Premium, and Enterprise plans, all with custom pricing based on business needs. Contact ServiceTrade for a personalized quote. They do not offer free trials or free plans. It appears to be geared towards businesses with 5 or more technicians.
Is ServiceTrade customer service good?
ServiceTrade's customer service receives overwhelmingly positive feedback. Users consistently praise the helpfulness, responsiveness, and problem-solving abilities of the support team. They appreciate the company's willingness to listen to feedback and evolve the product to meet customer needs.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.