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ServiceNow Software Asset Management description
ServiceNow Software Asset Management helps you keep track of all your software licenses in one place. This can save your company money by reducing unnecessary software purchases and ensuring compliance with licensing agreements. It integrates with your existing IT systems and provides automated workflows to simplify tasks like onboarding new employees and tracking software usage. ServiceNow's solution is particularly helpful for managing complex software environments and can provide insights into your software spending.
Who is ServiceNow Software Asset Management best for
ServiceNow Software Asset Management helps streamline software license tracking, optimization, and compliance. Users praise its intuitive interface and robust reporting. However, some find it expensive and complex for advanced configurations. It's best for medium to large businesses, especially those with complex software environments.
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Best for medium to large businesses seeking robust software asset management.
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Ideal for IT-intensive organizations needing to optimize software spending and ensure license compliance.
ServiceNow Software Asset Management features
| Supported ServiceNow Software Asset Management supports asset lifecycle management from procurement to retirement. |
| Supported ServiceNow offers a centralized platform to manage SaaS applications, licenses, and subscriptions. |
| Supported ServiceNow SAM supports software license tracking, management, and compliance. |
| Supported ServiceNow SAM supports SaaS renewals via contract and license management features. |
| Supported ServiceNow helps optimize SaaS spending by managing licenses and detecting software spend. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
ServiceNow Software Asset Management reviews
We've summarised 67 ServiceNow Software Asset Management reviews (ServiceNow Software Asset Management G2 reviews) and summarised the main points below.
- Easy-to-use and intuitive interface for basic tasks.
- Robust incident reporting and change management functionalities.
- Detailed transitions for ticket IDs and easy API integration.
- Excellent tracking of incidents and service requests.
- Helpful for managing software and hardware inventories, generating reports, and orchestrating with internal tools.
- Slow loading times, especially when applying filters or accessing large knowledge bases.
- Limited customization options for configurations and functionalities.
- Steep learning curve for complex configurations.
- High cost of implementation and licensing, potentially prohibitive for smaller organizations.
- Occasional unavailability or slowness during peak server loads
ServiceNow Software Asset Management pricing
The commentary is based on 9 reviews from ServiceNow Software Asset Management G2 reviews.
ServiceNow Software Asset Management is praised for its robust features and automation capabilities. However, reviews consistently mention its high cost of implementation and licensing, especially for smaller organizations. Some users suggest exploring alternative solutions due to the pricing.
Users sentiment
ServiceNow Software Asset Management alternatives
ToriiBetter for mid-sized companies focused on SaaS management. More suitable for industries like Healthcare, Finance, Education, Media & Entertainment, and Marketing.Read more
JumpCloudBetter for managing users, devices, and access, especially for mid-sized companies with diverse IT environments. Focuses on streamlining IT tasks like single sign-on, password management, and remote device management. Has grown faster in website traffic. Lower ratings on Glassdoor.Read more
SolarWinds Service DeskBetter for IT support and asset management. A more cost-effective option for small to mid-sized businesses. Easier to use with a user-friendly interface. A good fit for companies across various industries including Healthcare, Finance, and Retail. Integrates with tools like Slack.Read more
Apptio CloudabilityMore focused on cloud cost management across various providers. Better for cost optimization and budgeting accuracy in cloud environments.Read more
Altair MonitorBetter for manufacturing, software, IT, and automotive industries. Caters to a wider range of company sizes.Read more
AteraBetter for smaller organizations and MSPs. Focuses on IT infrastructure management, including hardware monitoring, patching, and remote access. Offers AI-powered ticket resolution and automation. Per-technician pricing.Read more
ServiceNow Software Asset Management FAQ
What is ServiceNow Software Asset Management and what does ServiceNow Software Asset Management do?
ServiceNow Software Asset Management (SAM) helps organizations track and manage their software licenses, optimize software spending, and ensure compliance. It provides a centralized platform for managing software assets, automating workflows, and gaining insights into software usage. ServiceNow SAM is best suited for medium to large enterprises.
How does ServiceNow Software Asset Management integrate with other tools?
ServiceNow Software Asset Management integrates with existing IT systems and offers automated workflows. It centralizes management of SaaS applications, licenses, and subscriptions, optimizing SaaS spending and supporting SaaS renewals. It also facilitates software license tracking and compliance.
What the main competitors of ServiceNow Software Asset Management?
Alternatives to ServiceNow Software Asset Management include JumpCloud, Torii, Atera, SolarWinds Service Desk, Apptio Cloudability, and Talisman. These competitors offer similar functionalities such as license management, SaaS spend optimization, and IT asset management.
Is ServiceNow Software Asset Management legit?
Yes, ServiceNow Software Asset Management is a legitimate product. It helps manage software licenses, control costs, and ensure compliance. However, some users report slow loading times and a steep learning curve for complex configurations.
How much does ServiceNow Software Asset Management cost?
I cannot find pricing details for ServiceNow Software Asset Management. Contact ServiceNow directly to determine whether it fits your budget and software asset management needs.
Is ServiceNow Software Asset Management customer service good?
Customer service for ServiceNow Software Asset Management receives positive feedback. Users highlight the excellent and quick solutions provided by the support team, often resolving issues with a single call. The proactive approach and prioritization of problem resolution over ticket management are also appreciated.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.