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SearchUnify description
SearchUnify is an AI-powered search platform that helps businesses improve their customer support and self-service. It offers a suite of products that use cognitive search technology to deliver relevant information to customers and employees. SearchUnify can be used to improve knowledge management, case deflection, and agent productivity. The platform is recognized by industry analysts and integrates with popular customer support platforms.
Who is SearchUnify best for
SearchUnify is an AI-powered search platform ideal for enterprise businesses seeking to enhance customer support and self-service. Users praise its comprehensive analytics and easy integration with platforms like Salesforce. However, some find the admin UI unintuitive and data analysis time-consuming. It's a valuable tool for improving knowledge management, case deflection, and agent productivity.
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Best for enterprise companies.
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Suitable for various industries.
SearchUnify features
| Supported SearchUnify offers detailed reports on user search behavior including popular queries and feedback. |
| Supported SearchUnify offers similar searches and predictive search, helping users explore different terms and discover relevant content. |
| Supported SearchUnify supports search suggestions as you type. |
| Supported SearchUnify supports voice search via its virtual assistant SUVA. |
| Supported SearchUnify offers a unified platform to search across various sources like websites, applications, and documents. |
| Supported SearchUnify uses AI to improve relevance, offer suggestions, and personalize results. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
SearchUnify reviews
We've summarised 75 SearchUnify reviews (SearchUnify G2 reviews) and summarised the main points below.
- AI-powered search delivers relevant results and improves resource discovery.
- Comprehensive analytics provide valuable insights into user search behavior and content gaps.
- Customer support is highly responsive, helpful, and proactive.
- Easy implementation and integration with various platforms, including Salesforce and third-party apps.
- Flexible and customizable to meet diverse business needs, including bilingual environments.
- Admin UI can be unintuitive with multiple save buttons for single actions and unclear client configuration options.
- Data analysis is time-consuming, requiring manual extraction and manipulation in Excel due to rounded numbers in the admin display and limited export options.
- Limited customization for specific business requirements.
- Occasional glitches and bugs require fixing.
- Turnaround time for queries and bug fixes is not always as fast as desired.
SearchUnify pricing
The commentary is based on 4 reviews from SearchUnify G2 reviews.
SearchUnify's pricing is considered competitive and offers good value, especially considering its robust features and quality of results. Users appreciate the transparency throughout the sales process, with no unexpected price hikes or hidden fees.
Users sentiment
See the SearchUnify pricing page.
SearchUnify alternatives
AlgoliaBetter for e-commerce and retail. Has more momentum based on employee growth. More challenging to learn, with less intuitive pricing.Read more
DeepConverseMore focused on customer service automation with chatbots and interactive troubleshooting. Has higher ratings, but fewer reviews. Growing faster than SearchUnify. A SearchUnify competitor and alternative.Read more
IntercomBetter for customer engagement with features like live chat and chatbots. A good SearchUnify competitor for companies focused on streamlining customer service operations with AI. More suitable for a wider range of industries.Read more
DashworksBetter for internal knowledge management. Geared towards mid-size and large businesses. Has more integrations with workplace apps like Slack and Microsoft Teams. Focuses on data security and team-specific features. SearchUnify alternative; Dashworks competitor.Read more
1upBetter for sales teams in mid-size to large companies needing RFP and security questionnaire automation. Has a higher average rating, but fewer reviews. Focused on sales enablement rather than customer support. Growing much faster.Read more
CapacityBetter ease of use and has more momentum. Pricing information is not readily available. A good SearchUnify alternative.Read more
SearchUnify FAQ
What is SearchUnify and what does SearchUnify do?
SearchUnify is an AI-powered search platform that enhances customer self-service and support. It uses cognitive search to deliver relevant information, improving knowledge management and agent productivity. SearchUnify integrates with popular support platforms and offers valuable search analytics.
How does SearchUnify integrate with other tools?
SearchUnify integrates with popular customer support platforms and various data sources. It connects with platforms like Salesforce and other third-party apps to unify search across websites, applications, and documents, creating a centralized knowledge base.
What the main competitors of SearchUnify?
Top alternatives to SearchUnify include Algolia, Coveo, and Elasticsearch. These platforms offer similar AI-powered search capabilities for enhanced customer support, knowledge management, and website search experiences. They are suitable for various business sizes and offer features like relevant search suggestions and robust analytics.
Is SearchUnify legit?
Yes, SearchUnify is a legitimate AI-powered search platform. It's known for its robust features and positive customer support. G2 rates SearchUnify 4.5/5 stars based on 75 reviews, indicating it is safe and reliable. However, some users find the admin UI unintuitive and data analysis time-consuming.
How much does SearchUnify cost?
Unfortunately, pricing information for SearchUnify is not available. Contact SearchUnify directly to obtain product pricing details and determine if the product is worth it for your needs.
Is SearchUnify customer service good?
SearchUnify's customer service is consistently praised in reviews. Users highlight the helpfulness, responsiveness, and proactiveness of the support team, describing them as "amazing" and "an invaluable resource." They are lauded for their assistance with implementation, ongoing support, and quick turnaround times.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.