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Sapling description
Sapling is an AI tool designed for customer service teams at mid-sized and larger companies. It helps agents respond to inquiries faster and more effectively. Sapling integrates with CRMs and messaging platforms to offer real-time suggestions for personalized responses, pulling from knowledge bases and past interactions. It also assists with grammar and writing quality and provides analytics on team performance and customer conversations. Overall, Sapling aims to enhance efficiency, consistency, and customer satisfaction in customer service operations.
Who is Sapling best for
Sapling is an AI tool for customer service teams at mid-sized and larger companies. It integrates with CRMs and messaging platforms to provide real-time, personalized response suggestions. This boosts agent efficiency and customer satisfaction. Sapling also offers grammar and writing assistance and conversation analytics. Users appreciate the time-saving features and improved response quality, leading to increased customer satisfaction.
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Ideal for mid-size to large businesses (100+ employees) with customer service teams.
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Suitable for businesses across all industries seeking enhanced customer service efficiency.
Sapling features
| Supported Sapling provides analytics and reporting on team performance and customer conversations. |
| Supported Sapling AI improves grammar and writing quality with AI-powered suggestions and corrections. |
| Supported Sapling offers autocomplete suggestions to speed up response composition. |
| Supported Sapling integrates with various CRM platforms like Salesforce, HubSpot, Zoho, and Microsoft Dynamics. |
| Supported Sapling provides real-time response suggestions to improve response times and efficiency. |
| Supported Sapling provides personalized responses based on conversational data and insights. |
Sapling pricing
The commentary is based on 2 reviews from Sapling G2 reviews.
Sapling offers competitive pricing, especially compared to other LLM-based solutions. While some advanced features require a paid subscription, reviewers generally find the paid plans worthwhile for enhanced grammar and writing assistance features. Free options offer basic functionality.
See the Sapling pricing page.
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Sapling has a free plan.
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Sapling has a free trial.
Free
Includes basic suggestions, use on free domains, AES-256 and TLS (HTTPS) encryption and 20 snippets.
Pro
Includes all Free Plan features plus advanced premium suggestions, unlimited snippets, autocomplete everywhere, rephrase, unlimited use on premium domains, email & ticket support, AI detector (longer queries), chat assist (Suggest), conversational insights and domain administration.
Enterprise
Includes team analytics, dedicated support contact, bulk user provisioning, advanced security options, self-hosted, custom integrations, single sign-on / SCIM and API.
API
Usage-based plan for developers.
Sapling alternatives
6sense Revenue AI for MarketingBetter for B2B mid-sized companies focused on sales and marketing alignment. Leverages buying signals and predictive analytics for lead generation. A 6sense alternative for those prioritizing targeted outreach and pipeline growth.Read more
Khoros ServiceBetter for agent management, automation, and analytics. A good Sapling alternative for businesses focused on omnichannel customer service, especially social media. Khoros Service integrates with other Khoros products. More difficult to use and expensive.Read more
Kalendar AIBetter for sales outreach automation and lead generation. Has a lower Trustpilot rating. Users report issues with aggressive emails and inaccurate messaging.Read more
Enterprise BotBetter for automating a wider range of customer and employee interactions, including voice and live chat. Has more momentum based on employee growth and website traffic. More suited for Healthcare, Finance, Insurance, and Transportation.Read more
ASAPPMore focused on enterprise businesses, especially in telecommunications, retail, finance, and healthcare. Has more momentum and offers solutions for voice, web chat and mobile messaging.Read more
ReplicantFocuses on automating customer service calls with AI agents. Has positive reviews for customer support, implementation speed, and cost savings, but some users mention high costs and limited language support. It is growing faster than Sapling, a Sapling competitor and alternative.Read more
Sapling FAQ
What is Sapling and what does Sapling do?
Sapling is an AI-powered tool for customer service teams at mid-sized and large companies. It integrates with CRMs and messaging platforms to provide real-time, personalized response suggestions, leveraging knowledge bases and past interactions. It also enhances grammar and writing quality, and offers analytics on team performance and customer conversations.
How does Sapling integrate with other tools?
Sapling integrates with CRM platforms such as Salesforce, HubSpot, Zoho, and Microsoft Dynamics. It also connects with messaging platforms to provide real-time, personalized response suggestions, leveraging knowledge bases and past interactions.
What the main competitors of Sapling?
Alternatives to Sapling include Khoros Service for omnichannel customer service, ASAPP for AI-driven contact center optimization, and Replicant for AI-powered customer service automation. Other competitors are Enterprise Bot and 6sense.
Is Sapling legit?
Yes, Sapling is a legitimate AI-powered writing assistant designed for customer service teams. It integrates with various platforms and offers features like grammar checks, response suggestions, and conversation analytics. Sapling is safe and aims to boost efficiency and customer satisfaction.
How much does Sapling cost?
Sapling's pricing includes a Free plan, a Pro plan at $25/month, and an Enterprise plan with custom pricing for teams. The API is priced based on usage. Contact Sapling for Enterprise or API pricing details. Is Sapling worth it? The free plan offers good value while the Pro plan unlocks powerful features.
Is Sapling customer service good?
Sapling's customer service receives negative feedback. Users report unprofessional support, lack of responsiveness, and unhelpful interactions with the team. They express dissatisfaction with the overall support experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.