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Replicant description
Replicant is a software platform that uses artificial intelligence to automate customer service calls. Its "AI agents" can handle a variety of common requests, such as scheduling appointments, answering FAQs, and managing accounts. Replicant integrates with existing call center systems and promises to reduce costs, improve customer satisfaction, and free up human agents to focus on more complex issues. Replicant boasts a fast setup time and claims to resolve up to 80% of customer interactions.
Who is Replicant best for
Replicant offers AI-powered customer service automation, resolving up to 80% of calls. Users praise its fast setup and positive impact on customer satisfaction and cost savings. However, some have noted the high cost and limitations in call flow management. Replicant integrates with existing systems and offers customizable AI agents and reporting.
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Best for medium businesses (101-1000 employees) and large enterprises (1001+ employees).
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Ideal for high-volume call industries like insurance, healthcare, and financial services.
Replicant features
| Supported Replicant offers AI-powered agents for phone and text conversations. |
| Supported Replicant offers AI-powered answering and can route calls to agents. |
| Supported Replicant integrates with contact center platforms like Amazon Connect, Five9, and Genesys. |
| Supported Replicant automates call routing and other communication workflows. |
Replicant reviews
We've summarised 42 Replicant reviews (Replicant G2 reviews) and summarised the main points below.
- Excellent and responsive customer support; proactive and helpful.
- Fast implementation and seamless integration with existing systems.
- Customizable AI agents and reporting features.
- Handles high call volumes and frees up human agents.
- Positive impact on customer satisfaction and cost savings.
- High cost, especially per-minute pricing.
- Limited ability for users to directly edit or manage call flows.
- Lack of support for languages other than English.
- Address capture issues, particularly with incomplete or unknown addresses.
Replicant pricing
The commentary is based on 6 reviews from Replicant G2 reviews.
Replicant offers conversational AI solutions that deliver cost savings by automating customer service tasks. While some reviewers find Replicant's per-minute pricing model expensive, many highlight the significant ROI achieved through reduced agent handle times and improved operational efficiency. They appreciate the cost-effectiveness of handling high call volumes and complex issues with AI.
See the Replicant pricing page.
Quick Start
Includes GenAI Answers, CCaaS integration, LLM-based NLU, premium transcription, premium voices, and premium analytics.
Professional
Includes all Quick Start features plus integration with two additional systems, Flexforms, and unlimited concurrent calls.
Enterprise
Includes all Professional features plus unlimited system integrations, A/B testing, PCI/HIPAA compliance, named delivery resources, and continuous workflow updates.
Replicant alternatives
Verge AIMore focused on text-based chatbots. Better for smaller businesses needing chatbot solutions for customer service automation and enhanced customer interactions.Read more
TalkdeskBetter for larger businesses seeking helpdesk integration and real-time dashboards. Lower ratings on Glassdoor compared to a Replicant alternative. Slower momentum.Read more
DeepdeskMore focused on agent assistance, rather than fully replacing them. Has slower momentum compared to Replicant. Better for Ecommerce and Retail. A Replicant competitor and alternative.Read more
HubSpot Sales HubBetter for sales teams and integrates with HubSpot CRM. Focuses on sales process automation and lead management. User-friendly interface.Read more
SmartActionHigher rated by users. Has stronger momentum in terms of employee growth. More focused on e-commerce and financial services.Read more
Salesforce Service CloudBetter suited for larger businesses. Has broader industry applications. Salesforce Service Cloud is growing slower than Replicant. More established, with a larger user base.Read more
Replicant FAQ
What is Replicant and what does Replicant do?
Replicant provides AI-powered customer service agents that automate calls and resolve common requests. This frees up human agents for complex issues and integrates with existing call center systems. Replicant offers customizable AI agents and boasts fast setup, resolving up to 80% of customer interactions.
How does Replicant integrate with other tools?
Replicant integrates with existing contact center platforms, including Amazon Connect, Five9, and Genesys. This allows for a seamless transition and leverages current infrastructure, automating call routing and other communication workflows.
What the main competitors of Replicant?
Replicant's main competitors include Talkdesk, SmartAction, Deepdesk, and Verge AI. These alternatives offer similar AI-powered solutions for customer service automation, contact center optimization, and chatbot development. Salesforce Service Cloud also competes in the broader customer service platform market.
Is Replicant legit?
Replicant is a legitimate AI-powered customer service automation platform. User reviews highlight its fast implementation and positive impact on customer satisfaction. However, potential users should be aware of the cost and limitations regarding language support and address capture.
How much does Replicant cost?
Replicant pricing is custom for all plans (Quick Start, Professional, and Enterprise) and depends on specific business needs. Contact Replicant for a quote to determine if the product is worth it for your conversational AI requirements. Add-ons like Omnichannel Automation and Multi-language Support are also available.
Is Replicant customer service good?
Replicant receives overwhelmingly positive customer service reviews. Users praise the responsiveness, helpfulness, and expertise of the support team. They appreciate the proactive approach and guidance provided throughout the implementation process. While some users desire more control over call flow editing, the overall sentiment towards Replicant's customer service is excellent.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.