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ASAPP description
ASAPP uses Artificial Intelligence to improve contact center performance for larger businesses. Its software observes the best human agents to learn successful strategies and then guides all agents on how to best handle customer needs in real-time. This can lead to reduced costs, increased efficiency and improved customer satisfaction. ASAPP offers solutions for voice, web chat and mobile messaging.
What companies are using ASAPP?
Who is ASAPP best for
ASAPP leverages AI to boost contact center performance for large businesses. By observing top agents, its software learns successful strategies and guides all agents in real-time. This reduces costs, increases efficiency, and improves customer satisfaction. ASAPP offers solutions for voice, web chat, and mobile messaging.
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Best for medium businesses (101-1000 employees) and large enterprises (1001+ employees).
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Ideal for telecommunications, retail, finance, and healthcare businesses with contact centers.
ASAPP features
| Supported ASAPP automates repetitive tasks, improving agent productivity and minimizing distractions. |
| Supported ASAPP offers AI-powered virtual agents for automated customer service across multiple channels. |
| Supported ASAPP offers AI-powered real-time guidance and recommendations for enhanced decision-making. |
ASAPP alternatives
Nice.ChatBetter for e-commerce businesses. Focuses on live chat and sales conversions. Higher ratings on G2. More costly ASAPP alternative.Read more
LevelAIBetter for small businesses and medium businesses. A strong LevelAI alternative for those who need detailed reporting, a user-friendly interface, and centralized review management. However, users dislike call ingestion delays, inaccurate transcriptions, and a cluttered dashboard.Read more
ChameleonBetter for SaaS companies focused on user onboarding and in-app guidance. More suitable for Finance, E-commerce, Retail, Real Estate, Legal, and Government.Read more
RingCXBetter for businesses of all sizes seeking flexible and predictable pricing. A good ASAPP alternative for those wanting unified communications and omnichannel features.Read more
ConfluenceBetter for project documentation and knowledge sharing. A Confluence alternative for team collaboration.Read more
SmartActionBetter for businesses with high customer inquiry volumes. Focuses on AI virtual agents for automating basic customer questions via phone, chat, and text. Has more momentum currently.Read more
ASAPP FAQ
What is ASAPP and what does ASAPP do?
ASAPP is an AI-powered platform designed to optimize contact center performance. It leverages AI to analyze successful agent interactions and provides real-time guidance to improve agent effectiveness, ultimately reducing costs and enhancing customer satisfaction. It supports voice, chat, and messaging channels.
How does ASAPP integrate with other tools?
ASAPP integrates with existing contact center systems to provide real-time agent guidance. It leverages AI to analyze conversations and offer recommendations, improving agent performance and customer satisfaction. More specific integration details are not readily available.
What the main competitors of ASAPP?
Alternatives to ASAPP include SmartAction, LevelAI, and RingCX. These competitors offer similar AI-powered solutions for contact centers, focusing on areas like agent coaching, automated quality management, and virtual agents.
Is ASAPP legit?
Yes, ASAPP is a legitimate AI-powered customer experience platform specializing in contact center optimization. They help large businesses improve agent performance and customer satisfaction. ASAPP is safe and employs AI to guide agents in real-time.
How much does ASAPP cost?
ASAPP doesn't publicly disclose pricing information. Contact their sales team for a customized quote based on your specific business needs and to determine if the product is worth it for you.
Is ASAPP customer service good?
ASAPP receives positive customer service reviews, with users highlighting its ease of access to customer account details, helpful automated responses, and the auto-pilot mode. While some mention the software forgets login hours upon closing, the overall sentiment is positive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.