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Rival Technologies description
Rival Technologies is a survey software that helps you gather feedback from your customers through text-based conversations on their mobile phones. It's designed to feel more modern and engaging than traditional surveys, leading to higher response rates. Rival Technologies is best known for its work in building online communities where you can repeatedly gather insights from your target audience. They offer different levels of service, from doing it yourself to having their team handle everything.
What companies are using Rival Technologies?
Who is Rival Technologies best for
Rival Technologies is a mobile-first survey platform designed for enhanced customer engagement and higher response rates. Users praise its intuitive interface and responsive customer success team, highlighting its effectiveness for quick turnaround research and real-time insights. However, some have noted limitations in reporting features and survey capabilities.
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Best fit for small to mid-sized businesses focused on customer insights.
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A good fit across various industries.
Rival Technologies features
| Supported Rival Technologies allows respondents to answer survey questions using video recordings. |
| Supported Rival Technologies offers a responsive customer success team to help businesses. |
| Supported Rival Technologies uses AI for summarizing, probing, and tone refinement, enhancing research efficiency. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Rival Technologies reviews
We've summarised 29 Rival Technologies reviews (Rival Technologies G2 reviews) and summarised the main points below.
- Responsive and helpful customer success team, often described as a true partner.
- Intuitive and user-friendly platform, especially appreciated for its mobile-first design.
- Engaging chat-based survey format leads to higher response rates and deeper engagement.
- Effective targeting and incentivizing of community members.
- Useful for quick turnaround research and gathering real-time insights.
- Limited reporting features, especially customized live reports.
- Inability for community members to connect with each other.
- Limited survey capabilities and question types.
- Occasional bugs and lagging issues.
- Difficulty exporting reports directly from the platform.
Rival Technologies pricing
The commentary is based on 1 reviews from Rival Technologies G2 reviews.
Rival Technologies' pricing information is not readily available. However, reviews highlight the value and partnership-focused approach, suggesting a price point commensurate with the comprehensive service and robust capabilities offered. Contact Rival Technologies directly for detailed pricing information.
Users sentiment
Rival Technologies alternatives
Qualtrics CoreXMBetter for larger enterprises. More comprehensive features for diverse research needs. Wider industry applicability. Has broader survey functionalities but less focus on mobile-first and chat-based surveys. Rival Technologies alternative. Qualtrics CoreXM competitor.Read more
SurveyMonkeyLacks video feedback and agile research programs. Does not support building online communities. Has broader industry applicability. Is growing faster than Rival Technologies.Read more
UserTestingBetter for usability testing and user experience research. Geared towards video feedback collection and identifying usability issues. Has broader industry applicability but slower momentum. Lower ratings on Glassdoor. A Rival Technologies competitor and alternative.Read more
Medallia Customer ExperienceBetter for finance, media, government, professional services, and other industries. A Rival Technologies competitor, it offers more robust reporting but is less intuitive and more expensive. It has less momentum than Rival Technologies.Read more
VoiceformBetter for collecting voice and video feedback. Suitable for a wider range of business sizes. Integrates with tools like Slack and HubSpot. Offers a free plan.Read more
SurveyLabBetter for users seeking robust reporting and analytics. Caters to a wider range of industries. Has significantly more momentum in terms of employee growth. A Rival Technologies competitor and alternative.Read more
Rival Technologies FAQ
What is Rival Technologies and what does Rival Technologies do?
Rival Technologies is a mobile-first survey platform that facilitates text-based conversations to gather customer feedback. It specializes in building online communities for ongoing insights and offers DIY and full-service options. Known for its engaging chat surveys and responsive customer success team, Rival Technologies helps businesses capture real-time feedback effectively.
How does Rival Technologies integrate with other tools?
Rival Technologies integrates with popular business apps through webhooks and APIs. It offers integrations with platforms like Slack, Microsoft Teams, and HubSpot, enabling seamless data flow and collaboration. This allows for automated workflows and real-time insights sharing.
What the main competitors of Rival Technologies?
Top Rival Technologies competitors include SurveyMonkey, Qualtrics CoreXM, and SurveyLab. These alternatives offer similar survey functionalities, with varying features for reporting, analytics, and integrations. Other competitors like Voiceform and BrewSurvey offer unique features like voice and offline survey capabilities respectively.
Is Rival Technologies legit?
Yes, Rival Technologies is a legitimate market research platform specializing in mobile-first surveys and online communities. They are known for their responsive customer success team and engaging, chat-based surveys that often lead to higher response rates. Rival Technologies is safe to use for gathering customer feedback.
How much does Rival Technologies cost?
Rival Technologies does not publicly disclose pricing information. Contact their sales team for a customized quote based on your specific needs and to determine if the product is worth it for you.
Is Rival Technologies customer service good?
Rival Technologies receives overwhelmingly positive feedback regarding their customer service. Reviewers consistently praise the responsiveness and helpfulness of the support team, describing them as a true partner and an extension of their own teams. Clients appreciate the proactive assistance and collaborative approach.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.