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UserTesting description
UserTesting helps you understand your customers' experiences with your products and services. Through video feedback from real users, you can see and hear how people interact with your website, app, or prototype. UserTesting helps you uncover usability issues, validate design choices, and test marketing campaigns before launch or after updates. It's a popular tool for businesses of all sizes, from small startups to large enterprises, who want to create better customer experiences.
Who is UserTesting best for
UserTesting is ideal for businesses seeking direct customer feedback to refine digital experiences and product development. We find that the video feedback is particularly helpful. While users appreciate the fast user recruitment and ease of test setup, some have noted issues with participant quality control and cost predictability. Despite this, it remains a solid choice for data-driven decisions.
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Good fit for SMBs to large enterprises seeking continuous feedback to enhance digital experiences and product development.
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Useful across diverse sectors, especially marketing and advertising, aiming to refine messaging and boost ROI through direct user insights.
UserTesting features
Supported Human Insight Platform: UserTesting's Human Insight Platform enables companies to gather feedback on their products and services from real people. This allows them to refine messaging and creative assets based on audience feedback, eliminate guesswork, maximize ROI, validate decisions, and co-innovate with customers. |
Supported AI-Powered SaaS Platform: UserTesting offers an AI-powered SaaS platform that allows users to target specific demographics for testing and analyze results efficiently, amplifying insights. |
Supported Participant Network: UserTesting provides access to a vast participant network, enabling companies to gather feedback from a diverse range of users. |
Supported Expert Services: UserTesting provides expert services to guide users through the testing process and help them get the most out of the platform. |
Supported Comprehensive Testing Capabilities: UserTesting offers comprehensive testing capabilities to ensure the quality of digital products and services. |
Supported Insights Hub: UserTesting provides an Insights Hub, a centralized location for storing and managing research data and insights. |
Supported Integrations: UserTesting provides Integrations with other tools to streamline the research workflow. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
UserTesting reviews
We've summarised 881 UserTesting reviews (UserTesting GetApp reviews, UserTesting TrustPilot reviews, UserTesting Capterra reviews and UserTesting G2 reviews) and summarised the main points below.
- Pain point insights in videos are helpful.
- Fast user recruitment.
- Easy to set up and modify tests.
- Intuitive platform for design validation and discovery.
- Helpful for data-driven decisions.
- Difficult to delete tests.
- No streamlined way to pull videos into EnjoyHQ for reporting.
- Sketchy participants despite screener quality control.
- No easy way to exclude cheaters.
- Difficult to predict costs with credit-based model.
UserTesting pricing
The commentary is based on 83 reviews from UserTesting Capterra reviews, UserTesting G2 reviews and UserTesting TrustPilot reviews.
We find UserTesting to be a valuable tool, but the pricing is a common concern. Many reviewers mention the high cost, particularly for smaller teams and startups, and some express frustration with the subscription model and credit system. However, some find the cost justified by the speed and quality of insights.
Users sentiment
See the UserTesting pricing page.
UserTesting alternatives
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UserTesting FAQ
UserTesting is a user research platform that helps businesses gather feedback on their products and services. We find that it's particularly useful for improving digital experiences by using video feedback from real users interacting with websites, apps, or prototypes. This allows companies to identify usability issues and validate design choices.
What is UserTesting and what does UserTesting do?
UserTesting is a user research platform that helps businesses gather feedback on their products and services. We find that it's particularly useful for improving digital experiences by using video feedback from real users interacting with websites, apps, or prototypes. This allows companies to identify usability issues and validate design choices.
UserTesting integrates with other tools to streamline your research workflow. We find it works well with project management software, communication platforms, and analytics dashboards. This allows you to easily share insights and collaborate with your team.
How does UserTesting integrate with other tools?
UserTesting integrates with other tools to streamline your research workflow. We find it works well with project management software, communication platforms, and analytics dashboards. This allows you to easily share insights and collaborate with your team.
We find that UserTesting's main competitors include UXtweak, Ballpark, Lightster, Fullstory, Hubble, and Lyssna. These platforms offer similar user research and testing capabilities, catering to businesses seeking to improve their digital products and user experiences.
What the main competitors of UserTesting?
We find that UserTesting's main competitors include UXtweak, Ballpark, Lightster, Fullstory, Hubble, and Lyssna. These platforms offer similar user research and testing capabilities, catering to businesses seeking to improve their digital products and user experiences.
Yes, UserTesting is a legitimate user research platform. We find that many businesses use it to gather valuable feedback and improve their products. However, keep in mind some users have reported issues with cost predictability and participant quality.
Is UserTesting legit?
Yes, UserTesting is a legitimate user research platform. We find that many businesses use it to gather valuable feedback and improve their products. However, keep in mind some users have reported issues with cost predictability and participant quality.
Unfortunately, pricing for UserTesting is not publicly available. Contact their sales team for a customized quote based on your specific needs.
How much does UserTesting cost?
Unfortunately, pricing for UserTesting is not publicly available. Contact their sales team for a customized quote based on your specific needs.
We find UserTesting's customer service to be generally positive, with users praising the helpfulness and responsiveness of the support team. While some onboarding communication issues were reported, users frequently mention the excellent support received through various channels, including live chat and email.
Is UserTesting customer service good?
We find UserTesting's customer service to be generally positive, with users praising the helpfulness and responsiveness of the support team. While some onboarding communication issues were reported, users frequently mention the excellent support received through various channels, including live chat and email.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.