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UserTesting description
UserTesting helps you understand your customers' experiences with your products and services. Through video feedback from real users, you can see and hear how people interact with your website, app, or prototype. UserTesting helps you uncover usability issues, validate design choices, and test marketing campaigns before launch or after updates. It's a popular tool for businesses of all sizes, from small startups to large enterprises, who want to create better customer experiences.
Who is UserTesting best for
UserTesting helps businesses understand customer experiences through video feedback on websites, apps, and prototypes. Users praise the fast recruitment and insightful videos, but some find the pricing model difficult and dislike the test deletion process. Ideal for companies seeking data-driven design improvements.
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Best for small, medium, and large businesses.
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Ideal for various sectors, including Healthcare, Finance, E-commerce, and more.
UserTesting features
| Supported UserTesting supports live app testing with real-time feedback on various devices. |
| Supported UserTesting supports testing on real mobile devices, including iPhones, iPads, and Android phones. |
| Supported UserTesting supports participant screening via screener questions. |
| Supported UserTesting offers various analytics, visualizations, and reporting tools, including interactive dashboards and downloadable reports. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
UserTesting reviews
We've summarised 855 UserTesting reviews (UserTesting GetApp reviews, UserTesting TrustPilot reviews, UserTesting Capterra reviews and UserTesting G2 reviews) and summarised the main points below.
- Pain point insights in videos are helpful.
- Fast user recruitment.
- Easy to set up and modify tests.
- Intuitive platform for design validation and discovery.
- Helpful for data-driven decisions.
- Difficult to delete tests.
- No streamlined way to pull videos into EnjoyHQ for reporting.
- Sketchy participants despite screener quality control.
- No easy way to exclude cheaters.
- Difficult to predict costs with credit-based model.
UserTesting pricing
The commentary is based on 66 reviews from UserTesting Capterra reviews and UserTesting G2 reviews.
UserTesting offers valuable user feedback and insights, but reviews consistently cite the platform's high cost and inflexible pricing plans as major drawbacks, especially for smaller businesses. The credit-based model is also seen as unpredictable. Despite the pricing concerns, many find the value of the insights justifies the expense.
Users sentiment
See the UserTesting pricing page.
UserTesting alternatives
UXtweakMore focused on website and mobile app usability testing. Has more momentum in terms of employee growth. Offers integrated participant recruitment.Read more
QatalystBetter for gathering feedback on media. Offers AI-powered tools like facial coding and eye tracking. Has more website traffic momentum.Read more
usertesting vs User InterviewsBetter for scheduling and managing participants for user research. Has stronger ratings and is growing faster. Focuses on participant recruitment and management, valuable for streamlining user research workflows. A strong UserTesting competitor.Read more
Rival TechnologiesBetter for gathering feedback via mobile-first chat surveys. Has a more positive pricing sentiment and is growing faster. Users praise the helpful customer success team and engaging survey format but dislike limited reporting features. A strong UserTesting competitor for mobile-centric research.Read more
Insight7More focused on analyzing customer feedback data for B2B product teams. Has more momentum based on employee growth. Caters specifically to medium and large businesses.Read more
UserlyticsHigher rated by users. Offers professional consulting services and benchmarking against their own UX scoring system. Has more momentum.Read more
UserTesting FAQ
What is UserTesting and what does UserTesting do?
UserTesting is a user research platform providing video feedback of real users interacting with your website, app, or prototype. It helps identify usability issues, validate design choices, and test marketing campaigns. UserTesting is suitable for businesses of all sizes seeking to improve customer experiences and data-driven decision-making.
How does UserTesting integrate with other tools?
UserTesting integrates with various tools, including analytics platforms, project management software, and collaboration hubs. This allows for streamlined workflows, data sharing, and enhanced team communication. Specific integrations include Slack, Jira, Adobe XD, and more.
What the main competitors of UserTesting?
Top UserTesting competitors include Userlytics, TryMyUI, and Lyssna (formerly UsabilityHub). These alternatives offer similar user feedback and website testing capabilities, helping businesses improve user experience. Other options include Userfeel and Indeemo.
Is UserTesting legit?
Yes, UserTesting is a legitimate user research platform. It's known for its fast user recruitment and helpful video insights. However, some users find the pricing unpredictable and have concerns about participant quality control.
How much does UserTesting cost?
UserTesting doesn't publicly disclose its pricing. Contact UserTesting directly for a customized quote based on your specific product testing needs. Consider factors like the number of users and test types when evaluating if UserTesting is worth the cost.
Is UserTesting customer service good?
UserTesting's customer service receives positive feedback, with users highlighting the helpful and responsive support team. The readily available resources, including articles, training, and a robust knowledge base, contribute to a positive customer experience. However, some users mention difficulty with initial onboarding and occasional unresponsive communication.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.