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Ratings
Reputation description
Reputation helps businesses like yours track and improve what customers are saying about you online. It lets you see reviews, social media comments, and other online mentions in one place. With this information, you can understand what customers like, what needs improvement, and take action to address any issues. This helps improve your overall online presence and attract more customers.
What companies are using Reputation?
Who is Reputation best for
Reputation is a review management platform that helps businesses monitor, analyze, and improve their online reputation. Users love its ease of use, centralized platform, and review notifications. However, some find the social media management features clunky and the mobile app limited. Best for companies focused on customer experience.
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Best fit for small, medium, and large businesses.
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Ideal for businesses in Automotive, Consumer Goods, Education, Healthcare, Hospitality, Marketing, Media & Entertainment, Real Estate, Retail, and Transportation & Logistics.
Reputation features
| Supported Reputation helps businesses generate customer reviews through automated requests, including email and SMS. |
| Supported Reputation provides analytical insights into customer reviews, including sentiment analysis and trends. |
| Supported Reputation supports community engagement by enabling users to interact with their audience through comments and mentions. |
| Supported Reputation offers a shared inbox to manage customer requests across various channels. |
| Supported Reputation offers a centralized platform to manage business listings. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Reputation reviews
We've summarised 2219 Reputation reviews (Reputation Capterra reviews and Reputation G2 reviews) and summarised the main points below.
- Easy to use and navigate.
- User-friendly interface.
- All reviews and surveys are centralized in one platform.
- Provides notifications for new reviews.
- Offers helpful tips and insights to improve reputation score.
- Social media management features are not user-friendly.
- Difficult to post to multiple sites and customize them individually.
- Limited pre-generated responses, leading to repetitive replies.
- Mobile app has limited functionality and is buggy.
- Slow loading times and occasional glitches.
Reputation pricing
The commentary is based on 106 reviews from Reputation Capterra reviews and Reputation G2 reviews.
Reputation's pricing is generally viewed as competitive and a good value, especially for the features offered. Some users found certain add-on features or per-location pricing to be expensive, while others wished for more flexible, customizable package options. A few users mentioned difficulty understanding the pricing model.
Users sentiment
Reputation alternatives
Avira URL Safety CloudMore focused on security and threat prevention. Has grown faster in terms of web traffic and employee base. Primarily protects against malicious URLs, phishing, and other web-borne threats, unlike Reputation's focus on online reputation management.Read more
Local ViewBetter fit for small to medium businesses. Focuses on core review monitoring and response features. Lacks social media management capabilities.Read more
SOCiBetter for managing multi-location businesses. Has broader industry applicability. Is growing faster in terms of employee growth. Focuses more on social media management and local listings.Read more
Google WorkspaceBetter for internal collaboration and productivity. Broader industry fit. More positive pricing sentiment.Read more
ReviewTrackersBetter for multi-location businesses, especially in hospitality and retail. Focuses on local SEO and managing business listings.Read more
ConfluenceBetter for internal team collaboration and knowledge management. A Confluence alternative for reputation management.Read more
Reputation FAQ
What is Reputation and what does Reputation do?
Reputation is a review management platform that helps businesses monitor, manage, and improve their online reputation. It centralizes customer feedback from various sources, enabling businesses to understand customer sentiment, address issues, and enhance their online presence. This leads to improved customer experience and increased customer acquisition.
How does Reputation integrate with other tools?
Reputation integrates with popular platforms like Google, Facebook, and Twitter, enabling businesses to manage reviews and social media interactions. It also offers a shared inbox for streamlined communication and listings management capabilities.
What the main competitors of Reputation?
Top alternatives to Reputation include SOCi, Birdeye, and ReviewTrackers. SOCi focuses on multi-location businesses, Birdeye offers all-in-one experience marketing, and ReviewTrackers specializes in online review management and local SEO. Other options include Local View and ReviewsOnMyWebsite.
Is Reputation legit?
Reputation appears legitimate based on generally positive user reviews mentioning ease of use and centralized review management. However, some users have noted issues with social media management features and the mobile app. Consider exploring alternatives if these features are critical for your business.
How much does Reputation cost?
I couldn't find pricing information for Reputation. For the most up-to-date pricing details, it is recommended to visit Reputation's website or contact their sales team.
Is Reputation customer service good?
Reputation's customer service receives mixed reviews. While some users praise the helpful and responsive support team, others express frustration with slow response times and unhelpful support tickets. It appears the experience may depend on the specific representative or support channel.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.