Last updated on
Company health
Ratings
SOCi description
SOCi is a marketing platform designed for businesses with multiple locations. It helps manage online presence across different locations and platforms like Google, Facebook, Yelp, etc. It offers tools for managing local listings, online reviews, social media, and even local ads. SOCi uses AI to analyze data and automate tasks, promising to save time and improve online engagement for your business.
Who is SOCi best for
SOCi is a marketing platform built for multi-location businesses. Users love the platform's ease of use and robust analytics for managing multiple social media accounts. However, some users dislike the extra cost for AI features. SOCi centralizes listings management, online reviews, and social media posting. It's ideal for franchises, restaurant chains, and retail stores looking to streamline their local marketing efforts.
-
Best fit for multi-location businesses of all sizes.
-
Ideal for retail, restaurants, hospitality, and other consumer-facing businesses.
SOCi features
| Supported SOCi allows scheduling and publishing posts on various social media platforms. |
| Supported SOCi offers reporting and analytics tools like Report Builder and SOCi Insights. |
| Supported SOCi offers a centralized platform to manage business listings. |
| Supported SOCi offers AI-powered replies to reviews across platforms, improving SEO and social presence. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
SOCi reviews
We've summarised 2610 SOCi reviews (SOCi TrustPilot reviews, SOCi Capterra reviews and SOCi G2 reviews) and summarised the main points below.
- User friendly platform.
- Easy to use and saves time.
- The "Analytics" feature is great.
- You can manage multiple social media accounts from one place.
- AI features are an extra cost when other platforms include it for free.
- The interface is outdated.
- Integration with Apple Maps could be better.
- The mobile app is underwhelming.
SOCi pricing
The commentary is based on 91 reviews from SOCi Capterra reviews, SOCi G2 reviews and SOCi TrustPilot reviews.
No pricing information found on the website.
Users sentiment
See the SOCi pricing page.
SOCi alternatives
Data365 Social Media APIGet social media insights effortlessly for data-driven decisions.Read more
GoDaddy Digital Marketing SuiteManage social media, email, listings, and SEO. Grow your audience.Read more
SOCi FAQ
SOCi is a marketing platform for multi-location businesses. It centralizes listings management, online reviews, social media, and local ads. SOCi leverages AI to automate tasks, saving time and boosting online engagement. It's ideal for franchises, restaurant chains, and retail stores seeking improved online visibility and customer interaction.
What is SOCi and what does SOCi do?
SOCi is a marketing platform for multi-location businesses. It centralizes listings management, online reviews, social media, and local ads. SOCi leverages AI to automate tasks, saving time and boosting online engagement. It's ideal for franchises, restaurant chains, and retail stores seeking improved online visibility and customer interaction.
SOCi integrates with various platforms, including Google My Business, Facebook, Yelp, and others, to manage listings, reviews, and social media. It also offers API access for custom integrations.
How does SOCi integrate with other tools?
SOCi integrates with various platforms, including Google My Business, Facebook, Yelp, and others, to manage listings, reviews, and social media. It also offers API access for custom integrations.
SOCi's main competitors include Reputation, Synup, Birdeye, and Right Choice. These platforms offer similar features for managing online presence, reviews, and social media, particularly for multi-location businesses. ClickUp and HubSpot Marketing Hub are broader alternatives with some overlapping functionalities.
What the main competitors of SOCi?
SOCi's main competitors include Reputation, Synup, Birdeye, and Right Choice. These platforms offer similar features for managing online presence, reviews, and social media, particularly for multi-location businesses. ClickUp and HubSpot Marketing Hub are broader alternatives with some overlapping functionalities.
Yes, SOCi is a legitimate marketing platform. It's generally well-regarded for its ease of use and multi-location management features. However, some users find the AI features' pricing unfavorable and the interface outdated. Consider exploring alternatives like Reputation or Synup if these concerns are critical for your business.
Is SOCi legit?
Yes, SOCi is a legitimate marketing platform. It's generally well-regarded for its ease of use and multi-location management features. However, some users find the AI features' pricing unfavorable and the interface outdated. Consider exploring alternatives like Reputation or Synup if these concerns are critical for your business.
SOCi doesn't publicly disclose its pricing. Contact their sales team for a customized quote based on your specific needs and to determine if SOCi is worth the investment for your business.
How much does SOCi cost?
SOCi doesn't publicly disclose its pricing. Contact their sales team for a customized quote based on your specific needs and to determine if SOCi is worth the investment for your business.
Based on user reviews, SOCi's customer service is generally considered helpful and responsive. Users mention the support team's promptness in addressing questions and resolving technical issues. However, some users have experienced slow response times and unhelpful support interactions.
Is SOCi customer service good?
Based on user reviews, SOCi's customer service is generally considered helpful and responsive. Users mention the support team's promptness in addressing questions and resolving technical issues. However, some users have experienced slow response times and unhelpful support interactions.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.