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Raydiant description
Raydiant is a cloud-based platform designed to help businesses enhance their in-person customer and employee experience. It offers digital signage, employee engagement tools, and customer analytics. This allows you to manage content on screens across multiple locations, track customer engagement, and motivate your team. Raydiant is suitable for various industries and integrates with other business systems. It is known for its ease of use and scalability.
Who is using Raydiant?
Who is Raydiant best for
Raydiant is a cloud-based platform that elevates the in-person customer experience with digital signage, employee engagement tools, and customer analytics. Users praise its ease of use and effectiveness for internal communication. However, some have noted technical issues and connectivity problems. Raydiant is best for brick-and-mortar businesses looking to modernize their customer and employee experience.
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Best for small to enterprise-level businesses seeking enhanced customer experiences.
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Ideal for retail, hospitality, restaurants, and other brick-and-mortar businesses.
Raydiant features
| Supported Raydiant supports uploading and displaying images in JPEG, PNG, and GIF formats. |
| Supported Raydiant supports uploading and displaying videos on digital signs. |
| Supported Raydiant supports creating and managing playlists and scheduling their playback. |
| Supported Raydiant supports employee recognition with features like real-time feedback, gamification, and rewards. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Raydiant reviews
We've summarised 987 Raydiant reviews (Raydiant Capterra reviews and Raydiant G2 reviews) and summarised the main points below.
- Easy to use and user-friendly interface.
- Helpful and responsive customer support.
- Effective for internal communication.
- High-quality video streaming and picture quality.
- Remote content updates across multiple locations.
- Technical issues with devices and connectivity.
- No option to completely delete content from the media library.
- Initial setup instructions can be vague.
- Difficult to get timely customer service.
- Devices frequently disconnect from WiFi.
Raydiant pricing
The commentary is based on 99 reviews from Raydiant Capterra reviews and Raydiant G2 reviews.
Raydiant's pricing is generally considered affordable and a good value, especially for its features and ease of use. Some users find the cost of add-ons and multiple screens a bit high, while others feel it's worth the investment for the benefits it provides. Nonprofits might find the monthly fee slightly expensive.
Users sentiment
Raydiant alternatives
HubSpot Marketing HubBetter for inbound marketing and lead generation. Has more momentum currently. A Raydiant alternative and competitor focusing on broader marketing automation rather than in-location experiences.
SpectrioMore focused on targeted messaging and AI-driven analytics. Has a faster website traffic growth but slower employee growth. Features interactive kiosks and YouTube integration. Lower ratings for customer service, ease of use, and reliability. Users report glitches and freezing issues.
HubSpot Sales HubBetter for managing contacts, tracking deals, and analyzing sales performance. Focuses on sales process automation for mid-sized businesses.
ActiveCampaignBetter for marketing automation and sales workflows. Has significantly more momentum. More integrations.
Salesforce Sales CloudBetter for enterprise customers. Has more momentum. More established, with generally more positive ratings.
Bixpand.comBetter for small to mid-sized businesses needing CRM, marketing automation, and sales tracking. Free alternative with positive user reviews on ease of use, customer support, and value. Has significant employee growth momentum.
Raydiant FAQ
What is Raydiant and what does Raydiant do?
Raydiant is a cloud-based platform that elevates customer and employee experiences. It offers digital signage, employee engagement tools, and customer analytics, enabling businesses to manage screen content, track engagement, and boost team morale. Raydiant is user-friendly and scalable, catering to various industries.
How does Raydiant integrate with other tools?
Raydiant integrates with various business tools, including popular platforms for point-of-sale, workforce management, and social media. This allows for streamlined workflows and enhanced data analysis capabilities. Specific integrations are not listed in the product description.
What the main competitors of Raydiant?
Top alternatives to Raydiant include Spectrio, known for its cloud-based digital signage solutions, and HubSpot Marketing Hub, offering comprehensive marketing tools. Other competitors are Salesforce Sales Cloud and ActiveCampaign.
Is Raydiant legit?
Raydiant is a legitimate platform for enhancing customer and employee experiences. It's known for ease of use and offers helpful customer support, digital signage, and effective internal communication tools. However, be aware of potential technical issues and connectivity problems.
How much does Raydiant cost?
Raydiant's pricing is not publicly available. Contact their sales team for a customized quote based on your specific needs. Consider requesting a product demo to evaluate if Raydiant is worth the investment.
Is Raydiant customer service good?
Raydiant's customer service receives mixed reviews. While many users praise the helpfulness and responsiveness of the support team, others report difficulties getting timely assistance or navigating the initial setup without direct guidance. Some users mention excellent experiences with specific customer service representatives.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.