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Raptor Services description
Raptor Services is a software platform designed for online stores to improve their customer experience and increase sales using personalization. It helps businesses understand their customer data and use it to tailor product recommendations, website content, and marketing emails. Raptor Services offers tools for email marketing, website personalization, product recommendations, and customer data management, making it easier for customers to find what they want and encouraging them to buy more. The platform is designed to be user-friendly and integrates with other e-commerce tools.
Who is Raptor Services best for
Raptor Services is a personalization platform for online stores seeking to elevate customer experience and drive sales. Users praise its user-friendly interface, effective personalization engine, and responsive customer support. However, some find the implementation process lengthy and the backend complex. Raptor is best for small to mid-sized e-commerce businesses looking to boost conversions through personalized recommendations, website content, and emails.
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Best fit for small to mid-sized businesses.
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Ideal for e-commerce businesses.
Raptor Services features
| Supported Raptor uses AI to provide personalized product recommendations. |
| Supported Raptor Services personalizes websites based on user behavior and data. |
| Supported Raptor Services personalizes product recommendations based on individual customer behavior. |
| Supported Raptor supports real-time customer data updates for informed decisions. |
| Supported Raptor Services allows sending personalized emails based on customer behavior. |
| Supported Raptor Services offers a Customer Data Platform to unify customer data, personalize interactions, and enable real-time engagement. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Raptor Services reviews
We've summarised 73 Raptor Services reviews (Raptor Services G2 reviews) and summarised the main points below.
- Highly responsive and helpful customer support and consulting services.
- User-friendly interface and easy implementation for core features like email and web personalization.
- Effective personalization and recommendation engine, leading to increased conversions and sales.
- Wide range of integrations with common e-commerce and email marketing platforms.
- Continuous development and improvement of the platform with user feedback.
- Implementation can take longer than competitors, requiring direct contact with Raptor.
- Limited self-service options for testing and adjustments within the platform.
- Pricing can be complex and potentially high, especially for smaller businesses.
- Documentation, particularly for integrations like Salesforce Marketing Cloud, could be improved.
- Backend can be overwhelming initially, with numerous options and configurations.
Raptor Services pricing
The commentary is based on 18 reviews from Raptor Services G2 reviews.
Raptor Services' pricing is generally considered high, especially for smaller businesses. While users find the platform valuable and delivering excellent ROI, the cost and complex pricing structure are frequently mentioned drawbacks. However, the exceptional customer support helps manage these costs.
Users sentiment
See the Raptor Services pricing page.
Raptor Services alternatives
BloomreachBetter for larger enterprises, particularly in retail, travel, and food service. Has broader industry applications, including finance, healthcare, and the public sector. Is growing faster.Read more
SegmentifyHas less momentum. A Raptor Services alternative, Segmentify, may have less accurate product recommendations for less-visited items. Users report occasional functionality inconsistencies.Read more
InsiderBetter fit for larger enterprises needing cross-channel marketing automation. Has broader industry applicability and is growing faster. More users rate it, although slightly lower average rating.Read more
Zendesk Support SuiteBetter for broader customer service needs beyond personalization. Geared towards a wider range of industries. Has more momentum based on website traffic and employee growth. More established, with significantly more reviews. However, users report issues with support responsiveness and pricing flexibility.Read more
eSputnikBetter omnichannel marketing automation and broader communication options. More positive pricing sentiment. eSputnik is growing faster than Raptor Services. Raptor Services has better implementation scores. eSputnik users report some support responsiveness and email deliverability issues.Read more
Oracle CommerceBetter for larger enterprises with complex B2B and B2C needs. Broader industry applicability including finance, retail, and public sector. Has more momentum based on website traffic and employee growth. More comprehensive platform with robust customization, but implementation is complex and costly.Read more
Raptor Services FAQ
What is Raptor Services and what does Raptor Services do?
Raptor Services is a personalization platform for online stores seeking to improve customer experience and drive sales. It uses AI to personalize product recommendations, website content, and emails. Raptor Services offers tools for data management, email marketing, and website personalization, boosting conversions and customer engagement.
How does Raptor Services integrate with other tools?
Raptor Services integrates with common e-commerce and email marketing platforms. However, detailed information on specific integrations is limited, and some users have noted that documentation could be improved, especially for Salesforce Marketing Cloud.
What the main competitors of Raptor Services?
Alternatives to Raptor Services include Bloomreach, Segmentify, Insider, and Sendlane. These competitors offer similar features such as personalized recommendations, website personalization, and email marketing tools. Zendesk and Oracle Commerce are also related options.
Is Raptor Services legit?
Raptor Services appears legitimate, offering beneficial e-commerce personalization tools. Positive reviews highlight helpful customer support and effective personalization features. However, potential clients should be aware of the potentially complex pricing and implementation process. Consider exploring alternatives if these factors are critical to your business.
How much does Raptor Services cost?
Raptor Services pricing is not publicly available. Contact their sales team for a customized quote based on your specific business needs and requirements.
Is Raptor Services customer service good?
Raptor Services receives positive feedback for its helpful and responsive customer support team. Users mention consistent support and quick solutions. While some implementation processes require direct contact with Raptor, the overall sentiment towards their customer service is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.