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eSputnik description
eSputnik is a marketing automation platform focusing on omnichannel customer communication and personalized experiences. It allows you to combine email, SMS, push notifications, and more into cohesive marketing workflows. eSputnik emphasizes AI-powered product recommendations based on customer behavior and advanced segmentation for precise targeting. It's suitable for both small businesses seeking pre-built marketing solutions and larger companies needing robust personalization and data management. eSputnik promises streamlined communication across channels to increase customer engagement and drive sales.
Who is eSputnik best for
eSputnik is a marketing automation platform specializing in omnichannel communication and personalized experiences. Users praise its AI-powered product recommendations and streamlined communication across email, SMS, and more. However, some have reported domain verification issues and concerns about data privacy. eSputnik is best suited for small to mid-sized businesses in e-commerce and retail seeking robust personalization and improved customer engagement.
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Best fit for small to mid-sized businesses seeking enhanced marketing automation.
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Ideal for e-commerce and retail businesses aiming to improve customer engagement.
eSputnik features
| Supported eSputnik offers real-time data analysis and reporting for data-driven decisions. |
| Supported eSputnik supports creating and sending SMS marketing campaigns. |
| Supported eSputnik uses real-time data and AI to personalize product recommendations in emails and on websites. |
| Supported eSputnik offers unified customer experience across email, SMS, push, in-app, and more. |
| Supported eSputnik allows personalized emails based on customer behavior, preferences, and purchase history. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
eSputnik reviews
We've summarised 96 eSputnik reviews (eSputnik TrustPilot reviews and eSputnik G2 reviews) and summarised the main points below.
- Omnichannel marketing capabilities streamline communication and reduce costs.
- AI-powered features automate content creation and personalization.
- Advanced segmentation and personalized messaging enhance customer engagement.
- Extensive integration options for seamless data flow.
- User-friendly interface and robust analytics for effective campaign management.
- Domain verification issues caused email disruptions with poor communication.
- Concerns about data privacy and potential misuse of contact information.
- Limited ability to send to emails gathered from public sources.
- Some negative experiences and doubts about customer support responsiveness.
eSputnik pricing
The commentary is based on 11 reviews from eSputnik G2 reviews and eSputnik TrustPilot reviews.
eSputnik's pricing is generally considered affordable and a good value, especially given its robust features and omnichannel capabilities. Users highlight cost optimization through targeted messaging and efficient channel utilization. Even when using premium channels, the perceived value remains high due to increased conversions and customer loyalty.
Users sentiment
See the eSputnik pricing page.
eSputnik alternatives
CordialBetter customer support and growing faster. More suitable for medium to large businesses. An eSputnik competitor focusing on improved customer engagement.Read more
BloomreachBetter for larger businesses. More focused on AI-driven personalization and search optimization. Has positive ratings on Glassdoor. Is growing faster. eSputnik alternative; Bloomreach competitor.Read more
Brevo Transactional EmailMore suitable for transactional emails like receipts and password resets. Easier to use, with better customer support, but offers less extensive marketing automation features.Read more
HubSpot Marketing HubBetter for inbound marketing and lead generation. Has broader industry applicability. Is growing faster and has more momentum. Provides seamless CRM integration.Read more
Brevo Marketing PlatformBetter for growing businesses needing CRM and marketing tools. Offers WhatsApp campaigns. More affordable with a free plan. Easier to use, but less design flexibility. Limited contact management. Has a daily sending limit on the free plan.Read more
eSputnik FAQ
What is eSputnik and what does eSputnik do?
eSputnik is an omnichannel marketing automation platform specializing in personalized customer experiences. It combines email, SMS, push notifications, and other channels into cohesive workflows. eSputnik leverages AI-powered product recommendations and advanced segmentation for targeted messaging, helping businesses boost customer engagement and drive sales.
How does eSputnik integrate with other tools?
eSputnik integrates with various platforms for seamless data flow. It offers extensive integration options, allowing businesses to connect their existing systems and centralize customer data. This streamlines marketing efforts and enhances personalized messaging across different channels.
What the main competitors of eSputnik?
eSputnik competes with marketing automation platforms like Bloomreach, Cordial, HubSpot Marketing Hub, Mailchimp, and Contlo. These alternatives offer similar features such as omnichannel messaging, AI-powered personalization, and robust analytics. Zendesk, while focused on customer service, also overlaps with eSputnik in customer engagement features.
Is eSputnik legit?
Yes, eSputnik is a legitimate marketing automation platform. User reviews highlight its omnichannel capabilities and AI-powered personalization. While some users report domain verification issues, eSputnik remains a safe and functional choice for businesses seeking enhanced marketing automation.
How much does eSputnik cost?
I couldn't find pricing details for eSputnik. For the most current pricing information, it's best to check their website directly or contact their sales team.
Is eSputnik customer service good?
eSputnik's customer service receives positive feedback in multiple reviews, with users highlighting prompt responses and effective problem-solving. While some users experienced issues, the overall sentiment towards their support team is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.