Last updated on
Company health
Ratings
QuickReply.ai description
QuickReply.ai is a WhatsApp-focused marketing automation platform designed for online stores. It helps businesses convert shoppers into repeat customers by using personalized messages and automated campaigns. QuickReply.ai offers tools to capture leads, recover abandoned carts, and send targeted messages based on customer behavior. The platform integrates with Shopify and other e-commerce tools, and it's trusted by over 500 brands, primarily in Asia and the Middle East. QuickReply.ai emphasizes increasing customer lifetime value and reducing reliance on expensive advertising.
Who is QuickReply.ai best for
QuickReply.ai is a WhatsApp marketing automation platform designed for e-commerce stores, especially those using Shopify. It helps convert shoppers into loyal customers with personalized messages and automated campaigns. Users love its ease of use and effective WhatsApp marketing tools, including abandoned cart recovery. However, some find the pricing structure confusing and user segmentation challenging.
-
Best for small to mid-sized businesses.
-
Ideal for e-commerce businesses using Shopify.
QuickReply.ai features
| Supported QuickReply.ai offers automated abandoned cart recovery campaigns, targeting customers who left items in their carts with personalized messages to encourage purchase completion. |
| Supported QuickReply.ai enables customer segmentation based on past engagement, purchase history, and interaction patterns, allowing targeted messaging and campaigns. |
| Supported QuickReply.ai facilitates two-way conversations with customers on WhatsApp, enabling personalized interactions and direct feedback collection. |
| Supported QuickReply.ai automates various marketing and CRM tasks, including sending targeted messages and follow-ups based on customer behavior. |
| Supported QuickReply.ai integrates with Shopify, enabling seamless data synchronization and automated marketing campaigns. |
| Supported QuickReply.ai's Broadcast Retry feature automatically retries failed WhatsApp broadcasts to ensure message delivery. |
| Supported QuickReply.ai allows businesses to send bulk messages to their WhatsApp contacts, enabling efficient communication and marketing campaigns. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
QuickReply.ai reviews
We've summarised 22 QuickReply.ai reviews (QuickReply.ai G2 reviews) and summarised the main points below.
- Excellent and responsive customer support, even during non-business hours.
- Easy to use and implement, with a user-friendly interface.
- Effective for WhatsApp marketing automation, including abandoned cart recovery and targeted campaigns.
- Helps increase customer retention and engagement.
- Provides valuable free content on scaling business through WhatsApp.
- Tiered pricing structure can be confusing and costly, encompassing dashboard fees, Shopify integration fees, and message charges.
- User segmentation is challenging.
- Lacks a search function within WhatsApp chats to find specific customers.
- UI/UX could be improved.
- Onboarding process needs to be more automated, especially for Shopify merchants.
QuickReply.ai pricing
The commentary is based on 5 reviews from QuickReply.ai G2 reviews.
QuickReply.ai offers cost-effective pricing for its WhatsApp marketing tools, including features like abandoned cart recovery and automated campaigns. However, some reviewers mention a tiered pricing structure with separate fees for the dashboard, Shopify integration, and messages, advising users to carefully consider ROI. Others find the pricing reasonable and competitive.
Users sentiment
See the QuickReply.ai pricing page.
QuickReply.ai alternatives
FrontBetter for managing multi-channel customer communications beyond WhatsApp, especially email and social media. Suitable for broader industry use. Focuses on team collaboration and shared inbox management for improved customer service workflows.Read more
Salesforce Service CloudBetter for larger businesses needing comprehensive customer service solutions. A Salesforce Service Cloud alternative for those focused on WhatsApp marketing automation for e-commerce.Read more
eSputnikOmnichannel marketing capabilities beyond WhatsApp. Better for larger organizations needing robust personalization and data management. Broader integrations beyond Shopify. Positive pricing sentiment. More established, but experiencing slower growth.Read more
ClickUpBetter for broader project management needs beyond WhatsApp marketing. Suitable for a wider range of industries. Has more established brand presence but slower momentum.Read more
SpokiBetter suited for a wider range of industries. Has a pay-as-you-go pricing model. Is growing faster in terms of employee growth. Provides broader integrations. Lower rated customer service, ease of use, reliability, and implementation. Users report slow performance, clunky contact management, and limited analytics. QuickReply.ai alternative, QuickReply.ai competitor.Read more
QuickReply.ai FAQ
What is QuickReply.ai and what does QuickReply.ai do?
QuickReply.ai is a WhatsApp marketing automation platform for e-commerce stores, especially those using Shopify. It automates personalized messages and campaigns to convert shoppers into loyal customers by capturing leads and recovering abandoned carts. Trusted by over 500 brands, it focuses on boosting customer lifetime value.
How does QuickReply.ai integrate with other tools?
QuickReply.ai integrates with Shopify and other e-commerce platforms, enabling automated workflows and personalized messaging. This integration streamlines WhatsApp marketing and facilitates targeted campaigns based on customer behavior and purchase history.
What the main competitors of QuickReply.ai?
QuickReply.ai's main competitors include Spoki, another WhatsApp-focused marketing automation platform, and Front, a broader customer service platform. While Salesforce Service Cloud and HubSpot Service Hub offer similar functionalities, they cater to a wider range of communication channels beyond WhatsApp.
Is QuickReply.ai legit?
QuickReply.ai is a legitimate WhatsApp marketing automation platform. User reviews praise its ease of use and effectiveness for boosting customer engagement. While the pricing structure and segmentation tools have room for improvement, QuickReply.ai appears to be a safe and useful tool for e-commerce businesses using WhatsApp.
How much does QuickReply.ai cost?
I couldn't find pricing details for QuickReply.ai. Contact QuickReply.ai directly to determine if the product is worth the investment based on its pricing and your specific business needs.
Is QuickReply.ai customer service good?
Customers consistently praise QuickReply.ai's excellent customer support, highlighting its responsiveness and helpfulness. Users also appreciate the personalized onboarding and support provided by the team. While some areas like UI/UX could be improved, the overall sentiment towards customer service is very positive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.