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Company health
Spoki description
Spoki is a WhatsApp-focused marketing automation platform for businesses of all sizes. It allows you to send marketing campaigns, automate customer service messages, and integrate WhatsApp with your existing e-commerce, CRM, and other business software. Spoki promotes its ability to increase sales and customer engagement by leveraging the high open rates and interactivity of WhatsApp. It offers a pay-as-you-go model with no subscription required.
Who is Spoki best for
Spoki is a WhatsApp-focused marketing automation platform ideal for businesses of all sizes. Users praise its intuitive interface and seamless integrations with tools like ActiveCampaign, Shopify, and Zapier. Spoki excels at pre- and post-sales communication, boosting customer engagement. While some users note slow platform performance and limited analytics, the pay-as-you-go model offers flexibility, especially for smaller businesses.
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Ideal for businesses of all sizes seeking streamlined WhatsApp marketing and customer service.
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Particularly well-suited for E-commerce, Retail, and Marketing & Advertising businesses.
Spoki features
| Supported Spoki enables automated messaging for marketing, sales, and customer service on WhatsApp. |
| Supported Spoki integrates with various business tools via Zapier to streamline workflows. |
| Supported Spoki provides access to the WhatsApp Business API for integration into communication strategies. |
| Supported Spoki facilitates efficient customer service communication and support on WhatsApp. |
| Supported Spoki provides a free trial with €5 credit to test the platform's features before subscribing. |
| Supported Spoki offers a 30-day money-back guarantee for a risk-free trial. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Spoki reviews
- Excellent and responsive customer support, readily available to resolve technical issues and answer questions.
- Easy to use and intuitive interface simplifies WhatsApp marketing and automation.
- Seamless integration with various platforms like ActiveCampaign, Shopify, and Zapier expands functionality.
- Effective for pre and post-sales communication, boosting customer engagement and conversion rates.
- Pay-as-you-go model offers flexibility and cost control, especially for smaller businesses.
- Slow platform performance and loading times, especially during searches.
- Lack of a convenient mobile app limits access to chats and quick replies.
- Overlapping profiles created when using the same email with different numbers and payment methods.
- Contact list management and segmentation are cumbersome.
- Limited analytics and reporting features make it difficult to track campaign performance and ROI.
Spoki pricing
The commentary is based on 6 reviews from Spoki Capterra reviews.
Spoki generally offers a good quality-price ratio, especially for small to medium businesses. However, some users mentioned experiencing upsells and others noted that not all features are included in the initial pricing. Several users also reported that ongoing costs and subscription details lacked transparency.
Users sentiment
Spoki alternatives
GetgabsHas slower website traffic growth. Offers subscription pricing with a free plan, compared to Spoki's pay-as-you-go model. Lacks specific data on industry fit. Fewer listed features and no user reviews available.Read more
WaRespondOffers free and paid subscription plans. Caters to a slightly narrower range of industries.Read more
SendwoBetter for small to medium businesses. Less suitable for enterprise companies. Growing slower.Read more
DoubleTickHas more robust user reviews and ratings. DoubleTick has a faster employee growth rate but slower website traffic growth. DoubleTick users dislike the inaccurate lead attribution and conflicting bot features. DoubleTick also receives negative feedback regarding pricing.Read more
Realmate ChatMore geared towards team collaboration and internal communication. Better website traffic momentum. Less suited for enterprise businesses.Read more
WaBMBetter for marketing campaign management and analytics. A strong Spoki competitor for leveraging WhatsApp's reach.Read more
Spoki FAQ
What is Spoki and what does Spoki do?
Spoki is a WhatsApp marketing automation platform for businesses of all sizes. It facilitates marketing campaigns, automates customer service, and integrates with e-commerce platforms, CRMs, and other business software. Spoki helps increase sales and engagement by leveraging WhatsApp's high open rates and interactive nature. It offers a flexible pay-as-you-go pricing model.
How does Spoki integrate with other tools?
Spoki integrates with various business tools through Zapier, allowing for streamlined workflows. It also leverages the WhatsApp Business API for incorporating WhatsApp into communication strategies. This allows businesses to connect Spoki with their existing e-commerce, CRM, and other software.
What the main competitors of Spoki?
Spoki's main competitors include Getgabs, WaRespond, Sendwo, DoubleTick, Realmate Chat, and WaBM. These platforms offer similar WhatsApp-focused marketing and customer service automation features, catering to businesses seeking enhanced customer engagement and streamlined communication.
Is Spoki legit?
Spoki appears to be a legitimate platform, offering WhatsApp marketing automation with generally positive user reviews. Users appreciate its ease of use and integrations, while some performance issues and limited analytics are noted. Consider exploring Spoki for WhatsApp marketing if it aligns with your business needs.
How much does Spoki cost?
I couldn't find pricing details for Spoki. For the most up-to-date pricing information, it's best to visit Spoki's website or contact their sales team directly.
Is Spoki customer service good?
Spoki's customer service receives positive feedback, with users highlighting the team's responsiveness and helpfulness in resolving technical issues and answering questions. While some users desire more in-depth training resources, the overall sentiment towards Spoki's support is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.