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Puzzel description
Puzzel is a cloud-based software that helps businesses manage customer communications. It combines tools like live chat, email, social media, and AI chatbots into one platform. This helps your agents deliver faster and more personalized customer support. Puzzel also helps you manage your team's workload and schedule. It's a good option if you want to improve customer satisfaction and make your support team more efficient.
What companies are using Puzzel?
Who is Puzzel best for
Puzzel is a cloud-based customer communication platform ideal for medium to large businesses. It unifies live chat, email, social media, and AI chatbots, empowering agents to deliver efficient and personalized support. Users praise its user-friendly interface and reliable support. However, some find the customization options limited and desire better reporting features.
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Best fit for medium to large businesses.
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A good fit for customer-centric businesses in e-commerce, finance, healthcare, and software/IT.
Puzzel features
| Supported Puzzel offers AI-powered chatbots that automate conversations and provide instant responses. |
| Supported Puzzel offers live chat with chatbots and human agents. |
| Supported Puzzel offers scheduling, real-time adherence monitoring, shift swapping, and holiday requests. |
| Supported Puzzel supports workload management with real-time adherence and optimized scheduling. |
Puzzel reviews
We've summarised 50 Puzzel reviews (Puzzel G2 reviews) and summarised the main points below.
- User-friendly interface, easy to learn and use.
- Fast and reliable customer support.
- Flexible pricing plans.
- Seamless integration with other systems (e.g., ServiceNow).
- Reliable platform with minimal downtime.
- Difficult to configure permissions, filters, and queues.
- Lacks fully integrated modules for reports and customer databases.
- WYSIWYG editor missing for pre-configured chat templates.
- Limited customization options.
- Some features feel outdated.
Puzzel pricing
The commentary is based on 5 reviews from Puzzel G2 reviews.
No pricing information found on the website. Only a contact sales form is available.
Users sentiment
See the Puzzel pricing page.
Puzzel alternatives
Salesforce Service CloudBetter fit for enterprise companies and the software, IT, and telecommunications industries. More established and has broader adoption, but slower growth. Users appreciate the robust platform and reporting, but dislike the complex navigation. Negative pricing sentiment.Read more
Re:amazeBetter for e-commerce, retail, consumer goods, software/IT, government, marketing, and professional services. A Puzzel alternative with more positive reviews and a more affordable pricing structure. Has less momentum currently.Read more
TalkdeskBetter fit for medium-sized businesses and a wider range of industries. Stronger in helpdesk integration, real-time statistics, and call monitoring. More AI-powered features. However, Talkdesk receives more negative feedback regarding pricing and some performance issues.Read more
HubSpot Sales HubBetter for mid-sized businesses focused on sales process automation. A broader industry fit. Stronger user ratings and more positive user reviews regarding ease of use and integrations. However, pricing is considered less favorable.Read more
NextivaBetter for companies in regulated industries like healthcare, finance, and retail. A Puzzel alternative with more positive reviews and broader industry application.Read more
Yeastar P-Series PBX SystemBetter for smaller businesses needing VoIP and unified communications. Offers more flexible deployment options. Boasts higher user ratings and perceived ease of use.Read more
Puzzel FAQ
What is Puzzel and what does Puzzel do?
Puzzel is a cloud-based customer communication platform. It integrates various channels like live chat, email, social media, and AI-powered chatbots, enabling businesses to streamline customer support, manage workloads, and enhance agent efficiency. It's known for its user-friendly interface and reliable performance.
How does Puzzel integrate with other tools?
Puzzel seamlessly integrates with other systems, including popular platforms like ServiceNow. This integration capability enhances its functionality and streamlines workflows, improving overall efficiency.
What the main competitors of Puzzel?
Top Puzzel alternatives include Salesforce Service Cloud, Talkdesk, and Nextiva. These competitors offer similar features like AI-powered chatbots, omnichannel communication, and workforce management tools for enhanced customer service. Re:amaze and HubSpot Sales Hub are also strong contenders.
Is Puzzel legit?
Yes, Puzzel is a legitimate cloud-based customer communication software. It's known for its user-friendly interface and reliable customer support. However, some users find its customization options limited and some features outdated. Puzzel prioritizes enhancing customer satisfaction and boosting team efficiency.
How much does Puzzel cost?
Puzzel doesn't publicly disclose pricing information. Contact their sales team for a customized quote based on your specific business needs and desired features.
Is Puzzel customer service good?
Puzzel's customer service receives positive feedback for its speed, helpfulness, and problem-solving abilities. Users appreciate the readily available support and tailored solutions. While some experienced slower support for basic issues, the overall sentiment towards Puzzel's customer service is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.