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ProProfs Help Desk description
ProProfs Help Desk is a cloud-based customer support software that helps businesses manage customer inquiries efficiently. It offers tools like a shared inbox to handle messages from multiple channels, automated canned responses for frequent questions, and ticket tracking to monitor progress. ProProfs Help Desk also provides reporting and analytics features to measure customer satisfaction and team performance. It's designed to improve response times, streamline support processes, and enhance the overall customer experience.
Who is ProProfs Help Desk best for
ProProfs Help Desk is a user-friendly customer support solution praised for its robust ticketing, reporting, and shared inbox features, much like Gmail's interface. Ideal for small to medium businesses in various sectors, it streamlines inquiries from multiple channels. While users appreciate its core functionality, some have noted limited integrations and a confusing pricing structure as drawbacks.
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Best for small to medium-sized businesses (1-1000 employees).
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Excellent for Healthcare, Finance, Education, Transportation & Logistics, Software/IT, and Marketing.
ProProfs Help Desk features
| Supported ProProfs Help Desk offers a shared inbox for efficient collaboration and response management. |
| Supported ProProfs Help Desk allows creating and using canned responses for frequently asked questions. |
| Supported ProProfs Help Desk offers reporting and analytics features for data-driven decisions. |
| Supported ProProfs Help Desk offers robust ticketing features including organization, tracking, and efficient management. |
ProProfs Help Desk reviews
We've summarised 32 ProProfs Help Desk reviews (ProProfs Help Desk Capterra reviews and ProProfs Help Desk G2 reviews) and summarised the main points below.
- Excellent customer support, readily available and responsive.
- User-friendly interface, often compared to Gmail.
- Robust ticketing features, including ticket prioritization, shared inboxes, internal notes, and automated ticket assignment.
- Comprehensive reporting and analytics for measuring agent and team performance, including customer satisfaction ratings.
- Effective for managing a high volume of customer inquiries from multiple channels.
- Limited third-party integrations.
- Mobile app is not available.
- Social media integration is lacking or a work in progress.
- Pricing model can be confusing, especially when adding modules.
- Free version has limited features (e.g., no labels).
ProProfs Help Desk pricing
Users sentiment
See the ProProfs Help Desk pricing page.
ProProfs Help Desk alternatives
Nice.ChatMore focused on eCommerce, providing live chat features to boost sales conversions. Better for real-time customer interaction. Note that users mention higher pricing and occasional bugs.Read more
KayakoBetter for larger enterprises. Has broader industry applicability. Growing faster. Offers collision detection and real-time dashboards. More difficult setup and confusing reports, with slow support and potential pricing issues are downsides reported by users. A ProProfs Help Desk competitor.Read more
HelpSpaceBetter for e-commerce and marketing. A more positive pricing sentiment and offers a free trial. Higher ratings on G2 and Capterra. Praised for ease of use and knowledge base features. A ProProfs Help Desk competitor and alternative.Read more
ConfluenceBetter for project documentation and knowledge sharing. More suitable for enterprise collaboration.Read more
Chat BreezesBetter for social commerce, especially for managing interactions across social media platforms. More cost-effective for social media management.Read more
WorkHub TasksBetter for task management and workflow automation. Geared towards organizations of all sizes. A ProProfs Help Desk competitor and alternative.Read more
ProProfs Help Desk FAQ
What is ProProfs Help Desk and what does ProProfs Help Desk do?
ProProfs Help Desk is cloud-based customer support software designed to streamline support processes. It offers a shared inbox, automated responses, ticket tracking, and reporting/analytics. ProProfs Help Desk helps businesses improve response times and enhance customer experience.
How does ProProfs Help Desk integrate with other tools?
ProProfs Help Desk integrates with select tools, but users note limited third-party integrations as a drawback. While it connects with popular platforms, expanding integration capabilities would enhance its functionality.
What the main competitors of ProProfs Help Desk?
Top alternatives to ProProfs Help Desk include Kayako, HelpSpace, and Nice.Chat. Kayako offers robust features for managing customer requests, while HelpSpace focuses on simplicity and affordability for small businesses. Nice.Chat specializes in live chat support for e-commerce.
Is ProProfs Help Desk legit?
Yes, ProProfs Help Desk is a legitimate cloud-based help desk software. It's known for its user-friendly interface and robust ticketing system. However, potential users should be aware of limited third-party integrations and a potentially confusing pricing model.
How much does ProProfs Help Desk cost?
ProProfs Help Desk pricing is not publicly available. Contact ProProfs directly for a quote tailored to your needs. Consider exploring alternatives if transparent product pricing is important to you.
Is ProProfs Help Desk customer service good?
ProProfs Help Desk receives positive customer service reviews, with users highlighting excellent support, helpful resources, and efficient ticket management. Some users desire a mobile app and more integrations.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.