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PrimeSuite description
PrimeSuite is a cloud-based software system designed for healthcare organizations of all sizes. It combines electronic health records (EHR), practice management tools, and features to support value-based care. PrimeSuite aims to help manage patient populations, improve clinical outcomes, and streamline financial processes within a single platform.
Who is PrimeSuite best for
PrimeSuite is an all-in-one EHR and practice management solution for healthcare providers. Users praise its intuitive interface, customizable templates, and efficient patient data management. However, some have reported slow performance, glitches, and unhelpful technical support. Consider PrimeSuite if your organization needs robust features for patient records, e-prescribing, and billing, but be prepared to address potential technical issues.
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Best for small to medium-sized healthcare businesses (1-1000 employees).
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Specifically designed for healthcare organizations.
PrimeSuite features
| Supported PrimeSuite supports e-prescribing, including one-click prescriptions and refills. |
| Supported PrimeSuite supports electronic billing and claims management. |
| Supported PrimeSuite offers comprehensive patient record management, including demographics, medical history, and medications. |
| Supported PrimeSuite supports appointment scheduling, management, and reminders. |
| Supported PrimeSuite offers comprehensive claim management tools through its billing and revenue cycle management features. |
| Supported Prime Suite offers clinical decision support, including alerts. |
PrimeSuite reviews
We've summarised 31 PrimeSuite reviews (PrimeSuite G2 reviews) and summarised the main points below.
- User-friendly interface and easy to learn basic features
- Customizable templates and reports
- Good patient data organization and access
- Secure platform for patient information
- Helpful task management features for internal communication and documentation, particularly appreciated by office staff
- Slow performance and frequent glitches
- Poor and unresponsive technical support
- Difficult to learn and navigate
- Numerous bugs and data loss issues
- Lack of seamless integration with other systems
PrimeSuite alternatives
MicroMD PMBetter for billing and claims management. More user-friendly and easier to navigate. Rated higher by users.Read more
zHealthBetter for wellness providers like chiropractors, physical therapists, and massage therapists. Higher rated by users.Read more
My Clients PlusBetter for mental health practices specifically. Offers progress notes, templates, and document sharing. Rated higher than PrimeSuite by users. However, users report difficulties with editing claims, limited integrations, and client portal usability issues. More affordable pricing for individual providers.Read more
Therap ServicesBetter suited for larger organizations and government agencies. More focus on documentation, reporting, and compliance for human services.Read more
PrimeSuite FAQ
What is PrimeSuite and what does PrimeSuite do?
PrimeSuite is a cloud-based EHR and practice management software for healthcare organizations. It integrates patient records, scheduling, billing, and value-based care features within a single platform. This streamlines workflows, improves clinical outcomes, and simplifies financial processes.
How does PrimeSuite integrate with other tools?
PrimeSuite offers integrations for e-prescribing, labs, and billing. However, users have reported difficulties integrating with other systems, leading to data silos and workflow disruptions. Consider this limitation when evaluating PrimeSuite's interoperability with your existing tools.
What the main competitors of PrimeSuite?
PrimeSuite's top competitors include athenaOne, MicroMD, and Remedly. These alternatives offer similar features such as EHR, practice management tools, and billing functionalities for healthcare providers.
Is PrimeSuite legit?
PrimeSuite's legitimacy is questionable due to conflicting user reviews. While some praise its user-friendly interface and features, others report slow performance, bugs, and poor technical support. Consider these factors when evaluating PrimeSuite's safety for your practice.
How much does PrimeSuite cost?
I cannot find pricing details for PrimeSuite. Contact Greenway Health directly to obtain current product pricing and determine if PrimeSuite is worth the investment for your needs.
Is PrimeSuite customer service good?
PrimeSuite users report mixed experiences with customer service. While some appreciate the initial onboarding and training, many express frustration with slow response times, inadequate support for technical issues, and a lack of empathy in addressing user concerns.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.