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athenaOne description
AthenaOne is a cloud-based software designed for healthcare providers of all sizes. It offers a comprehensive suite of tools, including electronic health records (EHR), medical billing, patient engagement features, and practice management functionalities. The software aims to streamline administrative and clinical tasks, improve financial performance, and enhance patient care. AthenaOne stands out with its user-friendly interface, customizable features for various specialties, and strong track record in the healthcare industry.
Who is athenaOne best for
AthenaOne is a comprehensive, cloud-based healthcare platform ideal for practices of all sizes. It offers EHR, medical billing, patient engagement, and practice management tools. Users praise the user-friendly interface and comprehensive patient charts but note occasional difficulties with billing and customer support. AthenaOne aims to improve clinical and administrative efficiency while enhancing patient care.
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Best fit for small to large healthcare businesses seeking streamlined operations and enhanced patient care.
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Specifically designed for healthcare providers, including practices and health systems.
athenaOne features
| Supported AthenaOne generates patient statements and likely sends them, although the delivery method isn't specified. |
| Supported AthenaOne supports e-prescribing, allowing electronic medication prescriptions. |
| Supported AthenaOne supports electronic claim submissions. |
| Supported AthenaOne offers a patient portal for accessing records, scheduling appointments, communicating with providers, and managing healthcare information. |
| Supported AthenaOne supports patient records, scheduling, and billing. |
| Supported AthenaOne supports electronic billing as part of its revenue cycle management services. |
| Supported AthenaOne supports scheduling, rescheduling, and canceling appointments. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
athenaOne reviews
We've summarised 933 athenaOne reviews (athenaOne GetApp reviews, athenaOne Software Advice reviews, athenaOne Capterra reviews and athenaOne G2 reviews) and summarised the main points below.
- User-friendly interface
- Comprehensive patient charts and medical records
- Electronic prescribing (eRx) and faxing features
- Customizable templates and order sets
- Real-time insurance verification
- Difficult to navigate
- Billing issues and payment posting errors
- Poor customer support and long wait times
- Frequent software glitches and crashes
- RCM services are inefficient and costly
athenaOne pricing
The commentary is based on 54 reviews from athenaOne Capterra reviews, athenaOne G2 reviews and athenaOne Software Advice reviews.
AthenaOne's pricing model, based on a percentage of collections, receives mixed reviews. While some users appreciate the alignment of incentives and report increased revenue, others find the cost high, especially with added features or if billing issues arise. Some users have experienced unexpected price increases.
Users sentiment
athenaOne alternatives
Doxer.ioFree and simple for managing core features like clinical documentation and patient engagement. A good athenaOne alternative for smaller practices seeking a free EMR/EHR system.Read more
CarepatronBetter fit for smaller practices seeking free or low-cost options. Has stronger momentum based on employee growth. Focuses on automation and offers a free plan, unlike athenaOne. A good athenaOne competitor or alternative.Read more
AthenaHas less momentum. Lacks features like patient portal, e-prescribing, and electronic billing.Read more
zHealthBetter for smaller wellness practices, especially chiropractic, physical therapy, and massage therapy. zHealth is easier to use and has highly-rated customer service. More affordable pricing plans are available. An athenaOne alternative and competitor.Read more
My Clients PlusBetter suited for mental health practices. Offers progress notes, templates, and document sharing. More affordable pricing plans. However, users report difficulties with claims and payments, limited integrations, and client portal usability. Performance reliability is a concern.Read more
PabauBetter suited for medium and large-sized businesses. Caters specifically to spas, salons, and clinics. Has grown faster than athenaOne. Fewer user reviews and a slightly lower average rating.Read more
athenaOne FAQ
What is athenaOne and what does athenaOne do?
athenaOne is a cloud-based healthcare software suite for providers. It offers EHR, medical billing, patient engagement, and practice management tools. athenaOne streamlines workflows, improves financial performance, and enhances patient care through its user-friendly interface and customizable features.
How does athenaOne integrate with other tools?
athenaOne integrates with other healthcare tools, including e-prescribing and electronic claim submission systems. It also offers a patient portal for easy access to medical records and appointment scheduling. Further integration details are limited.
What the main competitors of athenaOne?
Top alternatives to athenaOne include Carepatron, offering similar practice management features, and Athena, focusing on EHR, revenue cycle management, and patient engagement. Other competitors are Pabau, Power Diary, and Spry, each catering to specific healthcare niches.
Is athenaOne legit?
AthenaOne is a legitimate cloud-based EHR and practice management software. User reviews confirm its comprehensive features and user-friendly interface. However, some users have reported issues with billing and customer support. Consider these factors when evaluating if athenaOne is safe and right for your practice.
How much does athenaOne cost?
I cannot find pricing information for athenaOne. Contact athenaOne directly to discuss pricing and determine if the product is worth it for your needs.
Is athenaOne customer service good?
AthenaOne's customer service receives mixed reviews. While some users praise the helpfulness and friendliness of support staff, many others express frustration with long wait times, difficulty getting issues resolved, and inconsistent information from representatives. Improving customer service responsiveness and training could significantly enhance user satisfaction.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.