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Playvox WFM description
Playvox WFM is a cloud-based workforce management software designed for customer service and support teams. It helps businesses forecast staffing needs, automate employee scheduling, and monitor adherence to schedules in real-time. Playvox WFM uses AI for accurate predictions and can handle the complexities of managing a distributed team across various communication channels.
Who is Playvox WFM best for
Playvox WFM is a cloud-based workforce management solution designed for customer service teams. It offers real-time schedule adherence monitoring, AI-powered call volume forecasting, and automated scheduling. Users appreciate the platform's ease of use and clear visibility of schedules, while some have noted integration limitations and occasional data inaccuracies. Playvox WFM is best suited for small to medium-sized businesses looking to streamline their workforce management processes.
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Best for small to medium-sized businesses seeking improved workforce management.
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Ideal for customer service and support teams across various industries.
Playvox WFM features
| Supported Playvox WFM supports creating and managing employee work shifts, but with potential limitations in flexibility and automation. |
| Supported Playvox WFM offers automated scheduling with real-time adjustments, improving efficiency. |
| Supported Playvox WFM offers real-time schedule adherence monitoring, allowing for insights into punctuality and attendance. |
| Supported Playvox WFM uses AI to forecast call volumes based on historical data and trends. |
| Supported Playvox offers workforce optimization tools including performance dashboards and real-time monitoring. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Reliability and Performance
Ease of Implementation
Playvox WFM reviews
We've summarised 77 Playvox WFM reviews (Playvox WFM G2 reviews) and summarised the main points below.
- Easy to use and navigate for scheduling and time-off requests.
- Clear visibility of schedules and team availability.
- Real-time adherence tracking helps maintain productivity.
- Accessible platform with comprehensive data for management.
- Detailed scheduling information and updates.
- Lack of integration with other essential tools like Zendesk and payroll software.
- Manual switching between multiple platforms affects agent workflow.
- Occasional inaccuracies in scheduling data require manual updates.
- Slow loading times and unresponsiveness reported on some days.
- Limited customization for advanced features.
Playvox WFM pricing
The commentary is based on 1 reviews from Playvox WFM G2 reviews.
Playvox WFM offers advanced features with pricing details available upon request. While some reviewers found certain functionalities limited to the paid version, the overall value proposition hinges on its comprehensive workforce management capabilities.
Users sentiment
Playvox WFM alternatives
AssembledBetter for support teams seeking Zendesk and Slack integrations. Boasts higher user ratings and improved customer service. More applicable across various industries like retail, finance, and government.Read more
Verint Workforce ManagementBetter for larger enterprises. More suitable for finance, healthcare, and telecommunications. Integrations can be difficult with older systems. Some find the system less intuitive and potentially expensive.Read more
GroupGreetingBetter for sending group greeting cards, especially for remote teams. Offers digital gift card options and various subscription plans. Less suitable for workforce optimization, scheduling, and real-time adherence tracking. Not designed for call centers or complex workforce management needs. A Playvox WFM competitor and alternative.Read more
injixoBetter for optimizing schedules and managing employee time off in customer service. It has an easy-to-use interface, but some users report glitches and limited scheduling flexibility.Read more
PaycorBetter for mid-size to large businesses in various industries like healthcare, manufacturing, and professional services. Offers broader HR features including payroll, recruiting, onboarding, and benefits administration.Read more
Calabrio ONEBetter suited for larger enterprises. A broader industry fit, particularly for regulated industries like finance and healthcare. Lower ratings on Glassdoor. Calabrio ONE is a strong Playvox WFM competitor and alternative.Read more
Playvox WFM FAQ
What is Playvox WFM and what does Playvox WFM do?
Playvox WFM is a cloud-based workforce management software that helps customer service teams optimize staffing. It uses AI-powered forecasting and automated scheduling to ensure efficient workforce allocation and real-time schedule adherence monitoring.
How does Playvox WFM integrate with other tools?
Playvox WFM's lack of integration with other essential tools is a common user complaint. While it offers robust internal features for workforce management, it falls short in connecting with other platforms like Zendesk and payroll software. This can lead to workflow disruptions.
What the main competitors of Playvox WFM?
Top alternatives to Playvox WFM include Verint Workforce Management, Assembled, Calabrio ONE, and injixo. These competitors offer similar features such as forecasting, scheduling, and performance tracking, often with additional functionalities like integrations with other business tools.
Is Playvox WFM legit?
Yes, Playvox WFM is a legitimate workforce management software. It offers features like AI-powered forecasting and real-time adherence tracking. However, some users mention limited integrations and occasional data inaccuracies.
How much does Playvox WFM cost?
I couldn't find pricing details for Playvox WFM. Contact Playvox directly for product pricing information or a customized quote.
Is Playvox WFM customer service good?
Playvox WFM's customer service receives positive feedback. Users highlight the accessibility and reliability of the support team. While some users desire more features for larger organizations, the support team is generally praised for its helpfulness.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.