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Assembled description
Assembled is a workforce management platform designed for customer support teams. It helps businesses optimize staffing, scheduling, and performance tracking for both in-house and outsourced teams. Assembled provides real-time insights and forecasting tools to improve efficiency and customer satisfaction. It integrates with popular platforms like Slack and Zendesk, offering a centralized hub for managing support operations.
What companies are using Assembled?
Who is Assembled best for
Assembled is a workforce management platform designed for customer support teams. It excels at scheduling, performance tracking, and real-time insights. Users praise its intuitive interface and seamless Zendesk integration but note occasional data syncing issues. Assembled is best for optimizing support operations and improving customer satisfaction.
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Best for small to medium-sized businesses seeking streamlined support operations.
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Ideal for retail, consumer goods, manufacturing, and professional services.
Assembled features
| Supported Assembled supports setting employee availability. |
| Supported Assembled supports real-time reporting. |
| Supported Assembled uses historical data and trends to forecast call volumes, enabling proactive resource allocation. |
| Supported Assembled offers workforce management tools that contribute to workforce optimization. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Assembled reviews
We've summarised 175 Assembled reviews (Assembled Capterra reviews and Assembled G2 reviews) and summarised the main points below.
- Easy scheduling of agent time, meetings, and breaks.
- Helpful notifications for upcoming events and schedule adherence.
- Real-time monitoring of agent activity and performance.
- Seamless integration with Zendesk for efficient workflow management.
- Intuitive interface simplifies complex scheduling tasks.
- Inaccurate heatmaps can sometimes provide misleading information.
- Occasional delays in scheduling updates.
- Real-time data syncing issues require occasional refreshes.
- Limited customization for individual agent schedules.
- Some difficulty navigating reports and making changes within Assembled
Assembled pricing
The commentary is based on 6 reviews from Assembled Capterra reviews and Assembled G2 reviews.
Assembled's pricing is generally considered good value, especially for larger teams needing accurate forecasting and efficient scheduling. However, some users have noted it might be expensive for smaller teams. Despite this, many find its time-saving features justify the cost.
Users sentiment
See the Assembled pricing page.
Assembled alternatives
Playvox WFMBetter for smaller teams but not enterprise-level. Has more website traffic momentum, but slower employee growth. Users report easier navigation and clearer schedule visibility. However, it lacks essential integrations with other tools and suffers from occasional inaccuracies and slow loading times. More negatively perceived pricing.Read more
Verint Workforce ManagementBetter for larger enterprises and integrates with legacy systems. More suitable for finance, healthcare, and telecommunications. Pricier, especially internationally. Less intuitive and has slower support.Read more
CalendlyBetter for scheduling simple meetings. More suitable for individuals and small teams needing appointment scheduling. Not designed for workforce management in support teams.Read more
FindmyshiftBetter suited for smaller businesses needing basic scheduling and time tracking. Offers a free plan. Simpler user interface, but mobile app usability is a common complaint. Findmyshift alternatives and competitors often offer more robust features for larger enterprises.Read more
QuinyxBetter for scheduling hourly workers in retail, logistics, or hospitality. Has faster website traffic growth but slower employee growth. Users report easier shift management and communication but more difficulty with reporting and occasional bugs.Read more
Calabrio ONEBetter suited for mid to large contact centers. Has broader industry coverage. Lower ratings on Glassdoor. Is growing faster in terms of web traffic.Read more
Assembled FAQ
What is Assembled and what does Assembled do?
Assembled is a workforce management platform built for support teams. It optimizes staffing, scheduling, and performance tracking, using real-time insights and forecasting. Assembled integrates with platforms like Slack and Zendesk, creating a central hub for managing support operations. It's praised for easy scheduling and real-time monitoring but has some limitations with reporting navigation.
How does Assembled integrate with other tools?
Assembled integrates with platforms like Slack, Zoom, and Zendesk, creating a central hub for support operations. It streamlines communication and data flow between tools, improving workflow efficiency for customer support teams.
What the main competitors of Assembled?
Top alternatives to Assembled include Verint Workforce Management, Playvox WFM, and Calabrio ONE. These competitors offer similar features for workforce optimization, scheduling, and performance management, often with additional functionalities like AI-driven analytics and broader integrations.
Is Assembled legit?
Assembled is a legitimate workforce management platform. User reviews highlight its ease of use for scheduling and real-time monitoring. While some users mention occasional data syncing issues and limited customization, Assembled is generally considered safe and effective for optimizing support teams.
How much does Assembled cost?
Assembled doesn't publicly disclose its pricing. Contact their sales team to get a customized quote based on your specific needs and team size.
Is Assembled customer service good?
Assembled's customer service is consistently praised in reviews. Users highlight the quick response times, helpfulness of the support team, and their willingness to address feedback and implement changes. This positive customer service experience contributes to the overall satisfaction with the platform.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.