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Pega Customer Engagement Suite description
Pega Customer Engagement Suite helps mid-sized and large businesses in various industries manage customer interactions. It uses AI to personalize marketing, automate sales tasks, and provide connected customer service. Its tools help to predict customer needs and recommend the best actions to take, aiming to improve customer satisfaction and drive sales. It is available in the cloud or on-site.
Who is Pega Customer Engagement Suite best for
Pega Customer Engagement Suite is ideal for mid-sized businesses seeking to enhance customer interactions, personalize marketing, and automate sales and service tasks using AI. It offers CRM features, predictive analytics, and real-time engagement tools to improve customer satisfaction and drive sales. Pega is available in cloud or on-site deployments.
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Best fit for mid-sized businesses.
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Suitable for various industries.
Pega Customer Engagement Suite features
| Supported Pega Customer Engagement Suite offers CRM features like contact management, and some sales and marketing automation. |
| Supported Pega Customer Engagement Suite uses AI to automate engagements and assist teams, boosting customer and employee experiences. |
| Supported Pega Customer Decision Hub uses predictive modeling to anticipate future consumer behaviors, enabling proactive adaptation of strategies and offers. |
| Supported Pega Customer Decision Hub assesses options in real-time to personalize interactions. |
| Supported Pega Customer Engagement Suite supports personalized, omnichannel customer journeys to enhance engagement and drive conversions. |
| Supported Pega Customer Engagement Suite supports real-time engagement, personalized journeys, and data collection. |
Pega Customer Engagement Suite alternatives
SuperOffice CRMBetter fit for companies of all sizes, especially European B2B. A more user-friendly option with strong Microsoft Office and G-Suite integrations. SuperOffice CRM has more momentum based on LinkedIn employee growth. Users praise its ease of use and customer support. However, some find the interface outdated and marketing tools limited.Read more
FutrBetter for smaller businesses. More focused on customer service automation with features like live chat and chatbots. Has a more user-friendly interface, but chatbot limitations and notification delays are noted by users. Shows slower growth.Read more
HubSpot Marketing HubBetter for smaller or larger businesses. Focuses on inbound marketing and lead generation. Offers broader industry applicability. Has significantly more momentum. Users praise ease of use, analytics, training, and integrations but dislike limited free version, contact pricing, occasional slow loading, and template customization limitations.Read more
ActiveCampaignBetter fit for smaller and larger companies. More industry applications. Has considerably more momentum based on employee growth. Users love the ease of use and automation features. Users dislike the occasional glitches and pricing.Read more
Pega Customer Engagement Suite FAQ
What is Pega Customer Engagement Suite and what does Pega Customer Engagement Suite do?
Pega Customer Engagement Suite is a customer relationship management (CRM) platform leveraging AI to personalize marketing, automate sales, and provide connected customer service. It offers predictive analytics and real-time engagement tools to anticipate customer needs and improve customer experiences, especially for mid-sized businesses.
How does Pega Customer Engagement Suite integrate with other tools?
Pega Customer Engagement Suite offers several integrations, though specific details are limited. It's designed for seamless integration with other Pega platform products. For connections beyond the Pega ecosystem, consider consulting Pega directly for detailed integration capabilities.
What the main competitors of Pega Customer Engagement Suite?
Top alternatives to Pega Customer Engagement Suite include SuperOffice CRM, HubSpot Marketing Hub, and ActiveCampaign. These platforms offer similar features like CRM, marketing automation, and customer service tools, catering to various business sizes and needs.
Is Pega Customer Engagement Suite legit?
Yes, Pega Customer Engagement Suite is a legitimate software. It's a robust platform offering AI-driven features for personalized marketing and customer service. However, it's primarily suited for mid-sized businesses.
How much does Pega Customer Engagement Suite cost?
I cannot find pricing information for Pega Customer Engagement Suite. Contact Pega directly for product pricing details and to determine if the product is worth it for your customer engagement needs.
Is Pega Customer Engagement Suite customer service good?
There is no information available about Pega Customer Engagement Suite's customer service quality. However, reviews on other platforms rate the software between 3.9 and 4.5 out of 5 stars.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.