Last updated on
Company health
Ratings
SuperOffice CRM description
SuperOffice CRM is a cloud-based customer relationship management tool designed for European B2B companies of all sizes. It offers sales, marketing and customer service teams a suite of features to manage customer interactions, track deals, automate marketing campaigns and improve customer service. SuperOffice CRM integrates with popular business apps like Microsoft Office and G-Suite. It focuses on user-friendliness and boasts a simple interface for managing customer data and automating tasks, enabling businesses to improve efficiency and build stronger customer relationships.
What companies are using SuperOffice CRM?
Who is SuperOffice CRM best for
SuperOffice CRM is a user-friendly tool designed for European B2B companies to manage customer relationships, sales, marketing, and customer service. Users love its ease of use and integration with Microsoft Office. However, some find the interface outdated and marketing tools limited. It's ideal for businesses seeking an all-in-one CRM solution.
-
Ideal for small, medium, and large businesses seeking a user-friendly CRM.
-
Suitable for many industries, including Healthcare, Retail, Manufacturing, and more.
SuperOffice CRM features
| Supported SuperOffice CRM provides a central hub for managing all customer interactions. |
| Supported SuperOffice CRM offers a user-friendly and flexible interface that integrates with existing tools. |
| Supported SuperOffice CRM improves team alignment between marketing, sales, and customer service teams. |
| Supported SuperOffice CRM offers ready-made workflows and dashboards for quick setup. |
| Supported SuperOffice CRM prioritizes data security with GDPR-compliant centralized information storage. |
| Supported SuperOffice CRM empowers businesses to provide exceptional customer service through personalization. |
| Supported SuperOffice CRM provides real-time reporting and analytics for data-driven decision-making. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
SuperOffice CRM reviews
We've summarised 208 SuperOffice CRM reviews (SuperOffice CRM TrustPilot reviews, SuperOffice CRM Capterra reviews and SuperOffice CRM G2 reviews) and summarised the main points below.
- Easy to use and learn for core CRM functionalities.
- Excellent customer support, responsive and helpful.
- Highly customizable with custom fields and scripts.
- Good integration with Microsoft Office and other business apps.
- Effective for sales pipeline management and customer data tracking.
- Outdated user interface, needs a refresh.
- Marketing tools are limited, especially newsletter creation.
- Service module setup is complex and requires consultant help.
- Mobile app has limited functionality, especially for Service module.
- Slow loading times and occasional system crashes reported.
SuperOffice CRM pricing
The commentary is based on 7 reviews from SuperOffice CRM Capterra reviews and SuperOffice CRM G2 reviews.
SuperOffice CRM offers various plans tailored for sales, service, and marketing teams. The CRM Suite combines these plans for a comprehensive solution. The pricing is based on a per-user/month basis for Sales and Service, and per-site/month for Marketing. Annual billing is preferred, with a 12-month contract period. Additional products and integrations are available through the SuperOffice app store.
Users sentiment
See the SuperOffice CRM pricing page.
Sales
Document sales processes, enjoy better pipeline control, send quotes easily, track progress with personalized dashboards, and improve sales team productivity.
Service
Improve response time with templates and FAQs, automate processes to focus on serving customers, see all customer data in one place, be present at all customer touchpoints, and gain insights into product and process improvement.
Marketing
Create and send email marketing campaigns easily with templates and images, capture leads with forms, ensure GDPR compliance, build targeted mailing lists, and track and optimize campaign results.
SuperOffice CRM alternatives
Aurea CRMOffers a hybrid cloud deployment model and mobile app suite. Website traffic is growing faster.Read more
Zoho CRMBetter for e-commerce. Has more momentum based on website traffic and employee growth. A more affordable SuperOffice CRM alternative.Read more
HubSpot Sales HubBetter for e-commerce. More user-friendly, with a higher ease of use rating. Negative pricing sentiment may indicate less value.Read more
OverloopBetter for sales teams focused on outbound automation and LinkedIn outreach. Ideal for smaller businesses, especially in software/IT and marketing/advertising. Users praise its user-friendliness and LinkedIn integration, but some find email deliverability and list customization limiting.Read more
FreshsalesBetter for e-commerce and has AI-powered insights. Freshsales is growing faster than SuperOffice CRM, based on website traffic and employee growth. It also has a more modern user interface.Read more
SuperOffice CRM FAQ
What is SuperOffice CRM and what does SuperOffice CRM do?
SuperOffice CRM is a user-friendly, cloud-based CRM designed for European B2B companies. It offers sales, marketing, and customer service tools, including contact management, sales automation, and marketing campaign management. It integrates with Microsoft Office and G-Suite, helping businesses improve efficiency and build stronger customer relationships.
How does SuperOffice CRM integrate with other tools?
SuperOffice CRM integrates with popular business applications, including Microsoft Office and G-Suite. This integration streamlines workflows and enhances productivity by connecting customer relationship management with everyday tools.
What the main competitors of SuperOffice CRM?
SuperOffice CRM competes with other CRM solutions like ActiveCampaign, Freshsales, Zoho CRM, and Pipedrive. These alternatives offer similar features such as sales and marketing automation, contact management, and pipeline management, catering to various business needs and sizes.
Is SuperOffice CRM legit?
Yes, SuperOffice CRM is a legitimate and safe CRM software. It's been serving businesses, especially in Europe, for quite some time and has generally positive reviews for its ease of use and customer support. Some users mention that its interface feels outdated and its marketing tools are somewhat limited.
How much does SuperOffice CRM cost?
SuperOffice CRM pricing starts from EUR 68 per user/month for the Sales plan, EUR 55 per user/month for Service, and EUR 340 per site/month for Marketing. The CRM Suite offers custom pricing. Contact SuperOffice for detailed pricing and to determine if the product is worth it for your needs.
Is SuperOffice CRM customer service good?
SuperOffice CRM's customer service receives positive feedback. Users highlight the "excellent" and "very good" support, praising the helpful and responsive team. While some experienced minor miscommunication and slow email support, the overall sentiment toward SuperOffice's customer service is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.