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optiwe description
Optiwe is a customer service and sales platform designed for mid-sized businesses. It allows you to use WhatsApp, Instagram, and Facebook to communicate with customers and automate tasks like answering common questions. Optiwe can help you manage customer conversations, send marketing messages, and track important data about your customer interactions. It also offers integrations with other popular business tools.
Who is optiwe best for
Optiwe is a customer service and sales platform for mid-sized businesses using WhatsApp, Instagram, and Facebook. It automates tasks like answering FAQs, manages conversations, sends marketing messages, and tracks customer interaction data. It integrates with other business tools and offers tiered pricing based on user count.
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Best for mid-sized businesses.
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No industry-specific information available.
optiwe features
| Supported Optiwe supports sending and receiving WhatsApp messages. |
| Supported Optiwe offers AI-powered chatbots for automated conversations and instant responses. |
| Supported Optiwe offers seamless CRM integrations with popular platforms like HubSpot, Salesforce, and Zendesk. |
optiwe pricing
See the optiwe pricing page.
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optiwe has a free trial.
Starter
1000 conversations / month, Support via WhatsApp and email, Shared Inbox, CRM for customer management, Reports and audit, WhatsApp bulk messaging, Chatbot for lead generation
Team
3000 conversations / month, Support via WhatsApp and email, Shared Inbox, CRM for customer management, Reports and audit, WhatsApp bulk messaging, Chatbot for lead generation, Chatbot for department distribution, Chatbots for frequent questions, Integration with other systems
Scale
6000 conversations / month, Support via WhatsApp and email, Shared Inbox, CRM for customer management, Reports and audit, WhatsApp bulk messaging, Chatbot for lead generation, Chatbot for department distribution, Chatbots for frequent questions, Integration with other systems, Advance chatbots builder, Access to Optiwe API, ChatGPT
optiwe alternatives
UmnicoBetter for small businesses and offers more communication channels. It has CRM features and a free version. However, optiwe alternative has some negative user reviews regarding unexpected charges and WhatsApp integration stability. It is growing slower than optiwe.Read more
PlazbotBetter fit for larger companies. Has slower momentum. More user reviews are available.Read more
Rocket.ChatBetter for internal communication and team collaboration. Caters to larger enterprises and the tech industry. More customizable, but the mobile app has some drawbacks. Rocket.Chat is a strong optiwe competitor and alternative.Read more
RasayelBetter for larger companies and diverse industries. Has broader messaging channel support and useful integrations like Salesforce and HubSpot. More established, with positive customer reviews on features like automation and unified inbox. However, optiwe alternative has slower website traffic growth.Read more
FreshdeskBetter for larger organizations. Broader industry fit. More established, with significantly more reviews and users.Read more
MetoCRMSupports more communication channels and offers data masking. Has higher website traffic growth but declining employee growth. A better MetoCRM alternative for healthcare and e-commerce.Read more
optiwe FAQ
What is optiwe and what does optiwe do?
Optiwe is a customer service and sales platform for mid-sized businesses. It enables communication with customers via WhatsApp, Instagram, and Facebook, automates tasks like answering FAQs, and offers integrations with other business tools. It helps manage customer conversations, send marketing messages, and track customer interaction data.
How does optiwe integrate with other tools?
Optiwe integrates with popular CRM platforms like HubSpot, Salesforce, and Zendesk. It also offers integrations with WhatsApp Business API and ChatGPT. These product integrations enhance customer relationship management and communication automation.
What the main competitors of optiwe?
Optiwe's main competitors include Umnico, Plazbot, Rasayel, Rocket.Chat, Freshdesk, and MetoCRM. These platforms offer similar features, such as customer communication management, chatbot integration, and CRM capabilities, catering to businesses of similar sizes.
Is optiwe legit?
Optiwe appears legitimate, with a 4.5/5 rating on G2 and positive website traffic growth. It integrates with popular platforms like WhatsApp, Instagram, and Facebook, offering AI chatbots and CRM integrations for enhanced customer interaction. However, user reviews are limited, so further research is advised to determine if Optiwe is safe and suitable for your specific needs.
How much does optiwe cost?
Optiwe's pricing starts at $10/month for the Starter plan (1000 conversations), $15/month for the Team plan (3000 conversations), and $20/month for the Scale plan (6000 conversations). They also offer add-ons like ChatGPT for $50/month. Is Optiwe worth it? It depends on your needs, but the tiered pricing offers good value across business sizes.
Is optiwe customer service good?
There is no information available about Optiwe's customer service based on user reviews.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.