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Omnichat description
Omnichat is an omnichannel chat platform that helps businesses in the Asia-Pacific region connect with customers through popular messaging apps like WhatsApp, Facebook Messenger, and LINE. Its features include automated marketing campaigns, customer service tools, and sales tracking. Omnichat focuses on integrating online and offline sales channels, particularly for retail and e-commerce companies. It aims to provide a seamless customer experience and drive sales growth.
Who is Omnichat best for
Omnichat is an omnichannel messaging platform that helps businesses connect with customers through popular apps like WhatsApp, Facebook Messenger, and LINE. It offers robust automation, customer service tools, and sales tracking. Users praise its user-friendly interface and excellent customer support, but some note a learning curve and limitations with CRM integration.
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Best fit for small to medium-sized businesses.
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Ideal for retail and e-commerce businesses in the Asia-Pacific region.
Omnichat features
| Supported Omnichat unifies customer data from various touchpoints, enabling personalized interactions and real-time engagement. |
| Supported Omnichat supports sales progress tracking via cross-channel performance tracking and statistics. |
| Supported Omnichat supports omnichannel communication, including email, chat, and social media. |
| Supported Omnichat supports sending and receiving WhatsApp messages. |
| Supported Omnichat offers tools like automated replies, CRM integration, and agent assignment. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Omnichat reviews
We've summarised 25 Omnichat reviews (Omnichat G2 reviews) and summarised the main points below.
- Excellent and responsive customer support, particularly account managers like Kris and Vian.
- User-friendly interface and easy to use overall.
- Effective omnichannel communication management, integrating various platforms like WhatsApp, Facebook, LINE, and email.
- Robust automation capabilities, including chatbots and marketing automation.
- Powerful analytics and reporting tools for tracking customer interactions and campaign performance.
- 24-hour reply limitation can be problematic for customer service during office hours.
- Limited customization options for CRM database integration.
- Occasional bugs and defects, though usually fixed promptly.
- Initial learning curve for configuring and optimizing the platform.
- Pricing can be high compared to other promotion channels.
Omnichat pricing
The commentary is based on 2 reviews from Omnichat G2 reviews.
Omnichat's pricing is considered somewhat high compared to competitors or other marketing channels. Despite the cost, users find the platform valuable for its robust features and excellent customer support.
Users sentiment
See the Omnichat pricing page.
Omnichat alternatives
BirdeyeBetter for multi-location businesses and local brands. Caters to a wider range of industries including healthcare, retail, and finance. Has grown website traffic faster. Focuses on online presence management and reputation improvement through reviews and social media.Read more
Zendesk Support SuiteBetter suited for larger organizations and a wider range of industries. Offers more integrations and robust reporting features. Has significantly more momentum in terms of website traffic growth but slower employee growth. Users appreciate its integrations and automation but dislike the inflexible pricing and unresponsive support. A strong Omnichat competitor for enterprise-level customer service.Read more
LitmusBetter for email marketing, particularly testing and analysis. Caters to larger businesses. Focuses on email rendering and deliverability. Has positive pricing sentiment, but Omnichat might offer better value.Read more
BIKMore focused on e-commerce and improving ROI through conversational marketing. BIK has higher ratings based on more reviews. Users highlight excellent customer support and centralized platform, but note some features need improvement.Read more
SpurMore focused on core social media and messaging channels. Has stronger momentum in website traffic growth, but slower employee growth. No user reviews available. An Omnichat competitor and alternative.Read more
Omnichat FAQ
What is Omnichat and what does Omnichat do?
Omnichat is an omnichannel messaging platform that helps businesses, particularly in retail and e-commerce, connect with customers across various channels. It offers features such as automated campaigns, customer service tools, and sales tracking, integrating popular messaging apps like WhatsApp and Facebook Messenger. Omnichat excels at unifying online and offline sales channels for a seamless customer experience.
How does Omnichat integrate with other tools?
Omnichat integrates with popular messaging apps like WhatsApp, Facebook Messenger, and LINE. It also offers CRM integration and connects various touchpoints to unify customer data, enabling personalized interactions. This omnichannel approach facilitates seamless communication and efficient data management.
What the main competitors of Omnichat?
Alternatives to Omnichat include Birdeye, Plazbot, BIK, Zendesk Support Suite, HubSpot Marketing Hub, and Sendlane. These competitors offer similar features such as omnichannel communication, chatbots, and marketing automation.
Is Omnichat legit?
Yes, Omnichat is a legitimate omnichannel messaging platform. Reviews highlight its user-friendly interface and effective communication tools. However, some users mention a learning curve and limitations with CRM integration.
How much does Omnichat cost?
I couldn't find pricing details for Omnichat. Contact their sales team to discuss pricing options and determine if Omnichat's features are worth the investment for your specific needs.
Is Omnichat customer service good?
Omnichat's customer service is generally viewed positively. Users praise the helpful and responsive support team, especially their account managers. While some mention an initial learning curve with the platform, the readily available support mitigates this issue. Occasional bugs are reported, but users appreciate their prompt resolution.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.