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NobelBiz OMNI+ description
NobelBiz OMNI+ is a cloud-based contact center software that combines team management, call handling, and various communication channels like voice, email, SMS, and social media. It features an intuitive agent interface, customizable supervisor dashboards, and real-time data insights. Designed to streamline workflows and improve agent efficiency, NobelBiz OMNI+ helps businesses manage customer interactions and boost productivity. It is suitable for mid-sized and larger companies in various industries, especially those focused on customer service, sales, and marketing.
Who is NobelBiz OMNI+ best for
NobelBiz OMNI+ is a cloud-based contact center solution ideal for mid-sized businesses in sales, marketing, and customer service. It streamlines communication with omnichannel support, real-time dashboards, and call routing. The platform combines team management, call handling, and diverse communication channels, boosting agent efficiency and customer interaction management.
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Best fit for mid-sized companies.
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Suitable for businesses focused on sales, marketing, and customer service.
NobelBiz OMNI+ features
| Supported OMNI+ supports call recording for quality assurance, training, and compliance. |
| Supported OMNI+ offers real-time dashboards with call center data updates. |
| Supported OMNI+ supports email, chat, social media, and phone communication on a unified platform. |
| Supported OMNI+ supports call routing with features like ACD and ICR. |
NobelBiz OMNI+ alternatives
XCALLYHas strong customer support, powerful IVR designer, and better integrations with CRM and helpdesk systems. It is growing much faster and has significantly more positive user reviews.Read more
Enghouse InteractiveOffers more deployment flexibility with cloud, on-premise, and hybrid options. It has broader industry coverage, including healthcare, retail, media, and professional services. Enghouse Interactive is growing faster and has established positive user feedback on its ease of use and comprehensive features, though some users dislike its customer service and complex pricing. It is a strong NobelBiz OMNI+ competitor for businesses seeking flexible deployment and established features.Read more
Dialpad Ai VoiceBetter for smaller businesses and those focused on AI-powered communication. Offers AI features like transcriptions and call summaries. Users love the integrations and ease of use, but dislike inconsistent call quality and occasional glitches. Rated 4.4/5 from 1797 reviews on G2.Read more
DaktelaBetter fit for small businesses and those in e-commerce or software industries. It has positive user reviews, highlighting ease of use and comprehensive features. Has more momentum than NobelBiz OMNI+.Read more
Cisco FinesseBetter for smaller businesses, especially in IT. Stronger user ratings and positive user reviews highlight ease of use and Cisco integrations. However, some users report connectivity issues and limited customization. A Cisco Finesse alternative may be preferred for businesses prioritizing omnichannel communication or experiencing rapid growth.Read more
DialShree Predictive DialerHas grown faster in terms of website traffic and employee count. Offers strong customer support, customizable workflows, and robust reporting. Users, however, report occasional slowness, call drops, and interface issues.Read more
NobelBiz OMNI+ FAQ
What is NobelBiz OMNI+ and what does NobelBiz OMNI+ do?
NobelBiz OMNI+ is a cloud contact center software offering omnichannel communication, real-time dashboards, and call routing. It streamlines workflows, improves agent efficiency, and boosts productivity for mid-sized and larger businesses focused on customer service, sales, and marketing.
How does NobelBiz OMNI+ integrate with other tools?
NobelBiz OMNI+ integrates with various communication channels, including voice, email, SMS, and social media, all within a single platform. It also offers real-time dashboards and call routing functionalities like ACD and ICR. Further integration details are limited.
What the main competitors of NobelBiz OMNI+?
Top alternatives to NobelBiz OMNI+ include Talkdesk, Enghouse Interactive, and XCALLY. These competitors offer similar features such as omnichannel communication, call routing, and analytics dashboards, catering to businesses seeking robust contact center solutions.
Is NobelBiz OMNI+ legit?
Yes, NobelBiz OMNI+ is a legitimate cloud-based contact center software. It's generally safe and offers features like omnichannel communication and real-time dashboards. G2 gives it a 4.8/5 rating, but keep in mind NobelBiz OMNI+ may be better for smaller to mid-sized businesses.
How much does NobelBiz OMNI+ cost?
I cannot find pricing information for NobelBiz OMNI+. Contact NobelBiz directly to obtain current pricing details and determine if the product is worth the investment for your needs.
Is NobelBiz OMNI+ customer service good?
NobelBiz OMNI+ customers praise the exceptional and helpful support staff, highlighting their quick responsiveness and 24/7 availability. Some users desire increased API access for greater self-sufficiency.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.